Customer Service Jobs in Franklin Park, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 223 Jobs

Customer Service Associate

  • Oak Forest, IL (23 miles from Franklin Park, IL)
  • moments ago
  • Oak Forest, IL (23 miles from Franklin Park, IL)
  • moments ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Orland Park, IL (22 miles from Franklin Park, IL)
  • moments ago
  • Orland Park, IL (22 miles from Franklin Park, IL)
  • moments ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Lead Customer Service Representative (Lead Receptionist)

  • Chicago, IL (11 miles from Franklin Park, IL)
  • 3 hours ago
  • Chicago, IL (11 miles from Franklin Park, IL)
  • 3 hours ago

Prior experience in customer service/reception in veterinary field required. Demonstrated commitment to MVP core values....

Customer Service Representative II

  • Northlake, IL (1 mile from Franklin Park, IL)
  • 3 hours ago
  • Northlake, IL (1 mile from Franklin Park, IL)
  • 3 hours ago

Service Description The Customer Service Representative II is responsible for ensure outstanding customer experience through accurate order entry, providing product information, tracking orders and...

Remote Work

Customer Service Representative

  • Carol Stream, IL (12 miles from Franklin Park, IL)
  • 3 hours ago
  • Carol Stream, IL (12 miles from Franklin Park, IL)
  • 3 hours ago

Overview We are currently seeking a Customer Service Representative to answer incoming customer service calls and emails, process customer orders, and provide technical customer support to outside representatives...

Remote --- Customer Service Representative

  • Oak Brook, IL (9 miles from Franklin Park, IL)
  • 13 hours ago
  • Oak Brook, IL (9 miles from Franklin Park, IL)
  • 13 hours ago

REMOTE --- CUSTOMER SERVICE REPRESENTATIVE at Teleperformance USA in Job Description Category : Customer Service/Support About TP TP is a global, digital business services company....

Remote Work

Customer Care Representative - Premier Dietary Sup

  • Chicago, IL (11 miles from Franklin Park, IL)
  • 13 hours ago
  • Chicago, IL (11 miles from Franklin Park, IL)
  • 13 hours ago

goods....

Customer Service Representative (Hybrid or Remote)

  • Elk Grove Village, IL (7 miles from Franklin Park, IL)
  • 13 hours ago
  • Elk Grove Village, IL (7 miles from Franklin Park, IL)
  • 13 hours ago

a highly responsive and unsurpassed level of customer service....

Remote Work

Client Service Representative

  • Merrionett pk, IL (18 miles from Franklin Park, IL)
  • 13 hours ago
  • Merrionett pk, IL (18 miles from Franklin Park, IL)
  • 13 hours ago

A Client Service Representative position is a key customer service position within the company....

Customer Service Representative I

  • Warrenville, IL (18 miles from Franklin Park, IL)
  • 13 hours ago
  • Warrenville, IL (18 miles from Franklin Park, IL)
  • 13 hours ago

Position Highlights: Position: Customer Service Representative I Location: Warrenville, IL Full Time Hours: Monday-Friday, standard business hours What you will do: Answers patient telephone calls,...

Retail Customer Experience Associate, Woodlands Mall - Full Time

  • Skokie, IL (10 miles from Franklin Park, IL)
  • 13 hours ago
  • Skokie, IL (10 miles from Franklin Park, IL)
  • 13 hours ago

Id : REQ_569570, Title : Retail Customer Experience Associate, Woodlands Mall - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...920,...

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Oak Brook, IL (9 miles from Franklin Park, IL)
  • 14 hours ago
  • Oak Brook, IL (9 miles from Franklin Park, IL)
  • 14 hours ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Associate Customer Service Representative

  • Chicago, IL (11 miles from Franklin Park, IL)
  • 16 hours ago
  • Chicago, IL (11 miles from Franklin Park, IL)
  • 16 hours ago

Qualifications - Internal Bachelor's Degree preferred 1-3 years of direct or indirect customer service experience a plus Strong customer service skills, including verbal and written contact, follow-through...

Customer Support Associate

  • Chicago, IL (11 miles from Franklin Park, IL)
  • 17 hours ago
  • Chicago, IL (11 miles from Franklin Park, IL)
  • 17 hours ago

service orientationAbility to work in a team environment and interact in a consistent positive mannerExcellent verbal and written communication skillsAbility to multi task while maintaining strong...

Customer Service Representative

  • Deerfield, IL (16 miles from Franklin Park, IL)
  • 21 hours ago
  • Deerfield, IL (16 miles from Franklin Park, IL)
  • 21 hours ago

Job Description The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers....

Remote Work

Demographic Data for Franklin Park, IL

Moving to Franklin Park, IL? Find some basic demographic data about Franklin Park, IL below.

Local
National
18,205
856
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
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Title Synonyms

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Salary for Customer Service Jobs in Franklin Park, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Franklin Park, IL offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Franklin Park, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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