Customer Service Jobs in Dekalb, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative, 3rd Shift
- Montgomery, IL (23 miles from Dekalb, IL)
- 1 day ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 1 day ago
Store 4706876: 596 Montgomery Rd, Montgomery, Illinois 60538 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Hampshire, IL (16 miles from Dekalb, IL)
- 2 days ago
- Hampshire, IL (16 miles from Dekalb, IL)
- 2 days ago
Summary: The Customer Service Representative acts as the primary contact for order fulfillment and account management activities, ensuring customers have a positive experience with every interaction...
Customer Service Representative, PT 2nd Shift
- Montgomery, IL (23 miles from Dekalb, IL)
- 2 days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 2 days ago
Store 4706876: 596 Montgomery Rd, Montgomery, Illinois 60538 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...
Sr Customer Service Representative
- Belvidere, IL (24 miles from Dekalb, IL)
- 3 days ago
- Belvidere, IL (24 miles from Dekalb, IL)
- 3 days ago
service functions. o Provides coaching and directs the customer service work in applicable locations....
- Batavia, IL (20 miles from Dekalb, IL)
- 4 days ago
- Batavia, IL (20 miles from Dekalb, IL)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Rochelle, IL (16 miles from Dekalb, IL)
- 4 days ago
- Rochelle, IL (16 miles from Dekalb, IL)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Belvidere, IL (24 miles from Dekalb, IL)
- 7 days ago
- Belvidere, IL (24 miles from Dekalb, IL)
- 7 days ago
The primary purpose of this position is to provide exemplary customer service to customers....
Customer Service Representative: Part-Time 9AM-1PM
- Saint Charles, IL (22 miles from Dekalb, IL)
- 8 days ago
- Saint Charles, IL (22 miles from Dekalb, IL)
- 8 days ago
Customer Service Representative (Part-Time) Schedule: Monday-Friday, 9:00 AM - 1:00 PM Do you enjoy helping others and providing exceptional customer service?...
Retail Customer Service Associate Part Time
- Batavia, IL (20 miles from Dekalb, IL)
- 8 days ago
- Batavia, IL (20 miles from Dekalb, IL)
- 8 days ago
service to members....
Customer Service Representative
- Geneva, IL (20 miles from Dekalb, IL)
- 15 days ago
- Geneva, IL (20 miles from Dekalb, IL)
- 15 days ago
Strong communication skills to interact with clients and provide customer service. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits!...
Customer Service Representative, PT Open Availability
- Batavia, IL (20 miles from Dekalb, IL)
- 16 days ago
- Batavia, IL (20 miles from Dekalb, IL)
- 16 days ago
Store 4706723: 164 S Randall Rd, Batavia, Illinois 60510 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service...
Retail Customer Service Associate
- Montgomery, IL (23 miles from Dekalb, IL)
- 26 days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 26 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1050 Ogden Ave., Montgomery, IL...
Customer Service Representative, Mornings - PT Weekends
- Sycamore, IL (7 miles from Dekalb, IL)
- 29 days ago
- Sycamore, IL (7 miles from Dekalb, IL)
- 29 days ago
Store 4701482: 439 E State St., Sycamore, Illinois 60178 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Retail Customer Service Cashier
- Rochelle, IL (16 miles from Dekalb, IL)
- 29 days ago
- Rochelle, IL (16 miles from Dekalb, IL)
- 29 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Demographic Data for Dekalb, IL
Moving to Dekalb, IL? Find some basic demographic data about Dekalb, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Dekalb, IL
Highest Education Level
Customer Services in Dekalb, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »