Customer Service Jobs in Carterville, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 18 Jobs

Customer Service Associate - Temporary

Murphysboro, IL (13 miles from Carterville, IL)
6 days ago

Murphysboro, IL (13 miles from Carterville, IL)
6 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Full Time - Customer Service Associate - Tool Rental - Opening

Carbondale, IL (7 miles from Carterville, IL)
12 days ago

Carbondale, IL (7 miles from Carterville, IL)
12 days ago

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....

Cashier / Customer Service Associate - Herrin 3rd

Herrin, IL (3 miles from Carterville, IL)
12 days ago

Herrin, IL (3 miles from Carterville, IL)
12 days ago

For our entry-level customer service associates, there are Overnight shifts available....

Customer Service Representative, PT Weekends

Herrin, IL (3 miles from Carterville, IL)
14 days ago

Herrin, IL (3 miles from Carterville, IL)
14 days ago

Store 4701340: 817 N Park Ave, Herrin, Illinois 62948 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative

Carbondale, IL (7 miles from Carterville, IL)
23 days ago

Carbondale, IL (7 miles from Carterville, IL)
23 days ago

Customer Service Representative Salary $32,784.00 - $36,120.00 Annually Location On Campus Job Type Civil Service Job Number 202500328 Department Career Services-SIUC Opening Date 06/06/2025 Closing...

Cashier / Customer Service Associate - West Frankfort

West Frankfort, IL (12 miles from Carterville, IL)
30+ days ago

West Frankfort, IL (12 miles from Carterville, IL)
30+ days ago

Calling all customer service rockstars and cashier virtuosos! Are you ready to: Dazzle customers with your million-dollar smile? Juggle operational duties like a circus pro?...

Customer Service Representative, Afternoons

Carbondale, IL (7 miles from Carterville, IL)
30+ days ago

Carbondale, IL (7 miles from Carterville, IL)
30+ days ago

Store 4701592: 315 E Walnut St, Carbondale, Illinois 62901 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative, Overnights

Murphysboro, IL (13 miles from Carterville, IL)
30+ days ago

Murphysboro, IL (13 miles from Carterville, IL)
30+ days ago

Store 4701231: 923 N 14th St, Murphysboro, Illinois 62966 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....

Customer Service Representative, Mid-shift

Murphysboro, IL (13 miles from Carterville, IL)
30+ days ago

Murphysboro, IL (13 miles from Carterville, IL)
30+ days ago

Customer Service Representative, Overnights

Carbondale, IL (7 miles from Carterville, IL)
30+ days ago

Carbondale, IL (7 miles from Carterville, IL)
30+ days ago

Customer Service Representative, Weekends

Murphysboro, IL (13 miles from Carterville, IL)
45+ days ago

Murphysboro, IL (13 miles from Carterville, IL)
45+ days ago

Store 4701357: 111 E Walnut St, Murphysboro, Illinois 62966 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative, PT Overnights

Marion, IL (11 miles from Carterville, IL)
45+ days ago

Marion, IL (11 miles from Carterville, IL)
45+ days ago

Store 4701332: 1300 N Carbon St, Marion, Illinois 62959 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...

Retail Customer Service Associate

Marion, IL (11 miles from Carterville, IL)
45+ days ago

Marion, IL (11 miles from Carterville, IL)
45+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2709 Walton Way, Marion, IL 62959...

Customer Service Representative, Evenings

Murphysboro, IL (13 miles from Carterville, IL)
45+ days ago

Murphysboro, IL (13 miles from Carterville, IL)
45+ days ago

Store 4701357: 111 E Walnut St, Murphysboro, Illinois 62966 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...

Cashier / Customer Service Associate - West Frankfort 3rd

West Frankfort, IL (12 miles from Carterville, IL)
45+ days ago

West Frankfort, IL (12 miles from Carterville, IL)
45+ days ago

If so, then you might just be perfect for this customer service position at our convenience store! READY TO JOIN OUR CONVENIENCE STORE TEAM?...

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Demographic Data for Carterville, IL

Moving to Carterville, IL? Find some basic demographic data about Carterville, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Carterville, IL

Local

National

Total Population

10,538

Number of Businesses

187

City Size

Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service: Interpreting Customers' Service Priorities

CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Carterville, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Carterville, IL offer the following education background

High School or GED

34.5%

Bachelor's Degree

25.3%

Associate's Degree

16.0%

Vocational Degree or Certification

12.0%

Master's Degree

5.5%

Some College

4.2%

Some High School

1.8%

Doctorate Degree

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Carterville, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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