Customer Service Jobs in Carbondale, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Cashier
- Marion, IL (17 miles from Carbondale, IL)
- 3 days ago
- Marion, IL (17 miles from Carbondale, IL)
- 3 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative Salary $32,784.00 - $36,120.00 Annually Location On Campus Job Type Civil Service Job Number 202500328 Department Career Services-SIUC Opening Date 06/06/2025 Closing...
Cashier / Customer Service Associate - West Frankfort
- West Frankfort, IL (19 miles from Carbondale, IL)
- 16 days ago
- West Frankfort, IL (19 miles from Carbondale, IL)
- 16 days ago
Calling all customer service rockstars and cashier virtuosos! Are you ready to: Dazzle customers with your million-dollar smile? Juggle operational duties like a circus pro?...
Store 4701597: 1901 S Illinois Ave, Carbondale, Illinois 62903 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
/19311/4d430d1d-2fe6-4469-acc0-90185bd979d1.png&z=8&s=RTL&ih_t=6%2F13%2F2025+12%3A55%3A00+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-dtc_edu&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Store 4701597: 1901 S Illinois Ave, Carbondale, Illinois 62903 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Store 4701592: 315 E Walnut St, Carbondale, Illinois 62901 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Overnights
- Murphysboro, IL (7 miles from Carbondale, IL)
- 23 days ago
- Murphysboro, IL (7 miles from Carbondale, IL)
- 23 days ago
Store 4701231: 923 N 14th St, Murphysboro, Illinois 62966 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Customer Service Representative
- Benton, IL (24 miles from Carbondale, IL)
- 23 days ago
- Benton, IL (24 miles from Carbondale, IL)
- 23 days ago
Store 4701335: 920 W Main St, Benton, Illinois 62812 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Mid-shift
- Murphysboro, IL (7 miles from Carbondale, IL)
- 24 days ago
- Murphysboro, IL (7 miles from Carbondale, IL)
- 24 days ago
Store 4701231: 923 N 14th St, Murphysboro, Illinois 62966 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Store 4701592: 315 E Walnut St, Carbondale, Illinois 62901 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Weekends
- Murphysboro, IL (7 miles from Carbondale, IL)
- 30+ days ago
- Murphysboro, IL (7 miles from Carbondale, IL)
- 30+ days ago
Store 4701357: 111 E Walnut St, Murphysboro, Illinois 62966 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Cashier / Customer Service Associate - Marion 3rd
- Marion, IL (17 miles from Carbondale, IL)
- 30+ days ago
- Marion, IL (17 miles from Carbondale, IL)
- 30+ days ago
If so, then you might just be perfect for this customer service position at our convenience store! READY TO JOIN OUR CONVENIENCE STORE TEAM?...
Customer Service Representative, PT Overnights
- Marion, IL (17 miles from Carbondale, IL)
- 30+ days ago
- Marion, IL (17 miles from Carbondale, IL)
- 30+ days ago
Store 4701332: 1300 N Carbon St, Marion, Illinois 62959 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Retail Customer Service Associate
- Marion, IL (17 miles from Carbondale, IL)
- 30+ days ago
- Marion, IL (17 miles from Carbondale, IL)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2709 Walton Way, Marion, IL 62959...
Customer Service Representative, Evenings
- Murphysboro, IL (7 miles from Carbondale, IL)
- 30+ days ago
- Murphysboro, IL (7 miles from Carbondale, IL)
- 30+ days ago
Store 4701357: 111 E Walnut St, Murphysboro, Illinois 62966 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Carbondale, IL
Moving to Carbondale, IL? Find some basic demographic data about Carbondale, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Carbondale, IL
Highest Education Level
Customer Services in Carbondale, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Relationship Management
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »