Customer Service Jobs in Norcross, GA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 158 Jobs

Customer Service Representative - Part-time Evenings

  • Atlanta, GA (16 miles from Norcross, GA)
  • 2 hours ago
  • Atlanta, GA (16 miles from Norcross, GA)
  • 2 hours ago

service in a contact center environment (i.e., schedule adherence, call metrics, QA scores, etc.)...

Remote Work

Retail Customer Service/Stocker/Truck Unloader

  • Marietta, GA (20 miles from Norcross, GA)
  • 3 hours ago
  • Marietta, GA (20 miles from Norcross, GA)
  • 3 hours ago

Store - ATL-MARIETTA, GA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....

Lead Retail Customer Service Associate

  • Atlanta, GA (16 miles from Norcross, GA)
  • 3 hours ago
  • Atlanta, GA (16 miles from Norcross, GA)
  • 3 hours ago

service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...

Customer Accounts Advisor

  • Atlanta, GA (16 miles from Norcross, GA)
  • 15 hours ago
  • Atlanta, GA (16 miles from Norcross, GA)
  • 15 hours ago

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service....

Customer Service Representative

  • Lilburn, GA (7 miles from Norcross, GA)
  • 15 hours ago
  • Lilburn, GA (7 miles from Norcross, GA)
  • 15 hours ago

Customer Service Representative Classic Collision is now hiring a Customer Service Representative....

Veterinary Client Service Representative

  • Decatur, GA (12 miles from Norcross, GA)
  • 17 hours ago
  • Decatur, GA (12 miles from Norcross, GA)
  • 17 hours ago

Employee should have experience in customer service leadership, have a strong work ethic, and have a warm personality. Experience in a specialty and/or emergency setting is preferred....

Customer Relations Specialist

  • Atlanta, GA (16 miles from Norcross, GA)
  • 18 hours ago
  • Atlanta, GA (16 miles from Norcross, GA)
  • 18 hours ago

Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based...

Customer Service Representative - PM

  • Marietta, GA (20 miles from Norcross, GA)
  • 21 hours ago
  • Marietta, GA (20 miles from Norcross, GA)
  • 21 hours ago

The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment....

Full Time - Customer Service Associate - Tool Rental - Closing

  • Suwanee, GA (10 miles from Norcross, GA)
  • 23 hours ago
  • Suwanee, GA (10 miles from Norcross, GA)
  • 23 hours ago

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....

Customer Service Representative

  • Forest Park, GA (24 miles from Norcross, GA)
  • 1 day ago
  • Forest Park, GA (24 miles from Norcross, GA)
  • 1 day ago

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution....

Customer Service Associate - Temporary

  • Marietta, GA (20 miles from Norcross, GA)
  • 1 day ago
  • Marietta, GA (20 miles from Norcross, GA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Care Representative - Part Time

  • Atlanta, GA (16 miles from Norcross, GA)
  • 1 day ago
  • Atlanta, GA (16 miles from Norcross, GA)
  • 1 day ago

Responsibilities: Handle incoming calls, chats, and emails to provide timely and effective customer service....

Retail Customer Service Supervisor

  • Loganville, GA (19 miles from Norcross, GA)
  • 1 day ago
  • Loganville, GA (19 miles from Norcross, GA)
  • 1 day ago

Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too....

Full Time - Customer Service Associate - Tool Rental - Opening

  • Snellville, GA (13 miles from Norcross, GA)
  • 1 day ago
  • Snellville, GA (13 miles from Norcross, GA)
  • 1 day ago

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....

Customer Service Associate

  • Sugar Hill, GA (16 miles from Norcross, GA)
  • 1 day ago
  • Sugar Hill, GA (16 miles from Norcross, GA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Demographic Data for Norcross, GA

Moving to Norcross, GA? Find some basic demographic data about Norcross, GA below.

Local
National
80,993
3,376
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Norcross, GA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Norcross, GA offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Norcross, GA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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