Customer Service Jobs in District of Columbia

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 22 Jobs

Customer Service Associate

  • Washington, DC
  • 15 hours ago
  • Washington, DC
  • 15 hours ago

Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores....

Customer Service Representative

  • Washington, DC
  • 6 days ago
  • Washington, DC
  • 6 days ago

Apply Description John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified banking professionals at our Washington, D.C. Branch location....

Customer Service Representative (FBI BOC)

  • Washington, DC
  • 8 days ago
  • Washington, DC
  • 8 days ago

Job Title: Customer Service Representative (FBI BOC) Job Summary: EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support...

Customer service Representative

  • Washington, DC
  • 13 days ago
  • Washington, DC
  • 13 days ago

Customer service Representative (Frederick) Runners inc English muffins way compensation: Will commensurate with experience employment type: job title: Customer Service We're Hiring: Customer Service...

Customer Care Representative - WFH DC

  • Washington, DC
  • 14 days ago
  • Washington, DC
  • 14 days ago

All you need for the Customer Care Representative role is: Must reside in Washington D.C. 1 year of Call Center experience 6 months Customer Service experience Basic typing/computer experience with...

Customer Service Representative

  • Washington, DC
  • 14 days ago
  • Washington, DC
  • 14 days ago

Customer Service Representative Job Poster : Jobs Skills:Customer Service | Location: DC, Washington, United States Of America Views:2 Duties will include but are not limited to, checking stock on the...

Customer Service Representative

  • Washington, DC
  • 20 days ago
  • Washington, DC
  • 20 days ago

Qualifications What We're Looking For: Previous customer service experience, preferably in healthcare or insurance. Strong verbal and written communication skills....

Customer Service Representative at 1221 Van

  • Washington, DC
  • 22 days ago
  • Washington, DC
  • 22 days ago

Assist in coordinating community activities and social events to build resident relationships WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS) Experience in customer service-related fields such as hospitality...

Customer Service Representative

  • Washington, DC
  • 25 days ago
  • Washington, DC
  • 25 days ago

Description: Our client is seeking a Temporary Customer Service Representative for a contract-to-hire role....

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

  • Washington, DC
  • 25 days ago
  • Washington, DC
  • 25 days ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Client Service Representative

  • Washington, DC
  • 26 days ago
  • Washington, DC
  • 26 days ago

What You'll Do : Deliver elevated customer service with warmth, empathy, and professionalism Greet clients and manage the check-in/check-out process with efficiency and care Answer and triage phone...

Pharmacy Customer Service Associate

  • Washington, DC
  • 29 days ago
  • Washington, DC
  • 29 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Amazon Locker+ Customer Service Associate

  • Washington, DC
  • 30+ days ago
  • Washington, DC
  • 30+ days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Customer Service and Sales Associate

  • Washington, DC
  • 30+ days ago
  • Washington, DC
  • 30+ days ago

The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers...

As a**Bilingual Healthcare Customer Service Representative - Spanish-English working remotely**, youll be a part of bringing humanity to business....

Remote Work

Demographic Data for District of Columbia

Moving to District of Columbia? Find some basic demographic data about District of Columbia below.


Local
National
689,545
23,743

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in District of Columbia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in District of Columbia offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in District of Columbia
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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