Customer Service Jobs in Washington Navy Yard, DC

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 110 Jobs

Showroom Customer Service Representative

  • Chantilly, VA (22 miles from Washington Navy Yard, DC)
  • 2 hours ago
  • Chantilly, VA (22 miles from Washington Navy Yard, DC)
  • 2 hours ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Service Representative

  • Jessup, MD (21 miles from Washington Navy Yard, DC)
  • 6 hours ago
  • Jessup, MD (21 miles from Washington Navy Yard, DC)
  • 6 hours ago

REQUIREMENTS: - Minimum of 1 year in customer service or sales experience. - Demonstrated strong computer skills (JDE experience preferred). - Basic computer skills....

Teller / Customer Service Representative - Part-Time (15-19 hrs/wk)

  • Alexandria, VA (5 miles from Washington Navy Yard, DC)
  • 11 hours ago
  • Alexandria, VA (5 miles from Washington Navy Yard, DC)
  • 11 hours ago

Build lasting relationships by exemplifying our exceptionally brilliant customer service philosophy in every interaction....

Customer Service Associate

  • Washington, DC
  • 11 hours ago
  • Washington, DC
  • 11 hours ago

Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores....

Customer Service Associate

  • Saint Charles, MD (22 miles from Washington Navy Yard, DC)
  • 12 hours ago
  • Saint Charles, MD (22 miles from Washington Navy Yard, DC)
  • 12 hours ago

Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful...

Retail Customer Service Supervisor

  • Germantown, MD (21 miles from Washington Navy Yard, DC)
  • 14 hours ago
  • Germantown, MD (21 miles from Washington Navy Yard, DC)
  • 14 hours ago

Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too....

Veterinary Receptionist / Client Service Representative (Full Time)

  • Gaithersburg, MD (18 miles from Washington Navy Yard, DC)
  • 14 hours ago
  • Gaithersburg, MD (18 miles from Washington Navy Yard, DC)
  • 14 hours ago

service, i.e. veterinary, restaurant, retail, or service business Candidate must have a high school diploma or equivalent....

Customer Service Associate

  • Adelphi, MD (8 miles from Washington Navy Yard, DC)
  • 14 hours ago
  • Adelphi, MD (8 miles from Washington Navy Yard, DC)
  • 14 hours ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

Automotive Customer Service Representative

  • Centreville, VA (23 miles from Washington Navy Yard, DC)
  • 1 day ago
  • Centreville, VA (23 miles from Washington Navy Yard, DC)
  • 1 day ago

Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary!...

Remote --- Customer Service Representative

  • Montgomry Vlg, MD (18 miles from Washington Navy Yard, DC)
  • 1 day ago
  • Montgomry Vlg, MD (18 miles from Washington Navy Yard, DC)
  • 1 day ago

Category : Customer Service/SupportAbout TPTP is a global, digital business services company....

Remote Work

Customer Accounts Advisor

  • Forestville, MD (8 miles from Washington Navy Yard, DC)
  • 1 day ago
  • Forestville, MD (8 miles from Washington Navy Yard, DC)
  • 1 day ago

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service....

Customer Service Associate

  • Waldorf, MD (21 miles from Washington Navy Yard, DC)
  • 2 days ago
  • Waldorf, MD (21 miles from Washington Navy Yard, DC)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Associate

  • Sterling, VA (22 miles from Washington Navy Yard, DC)
  • 2 days ago
  • Sterling, VA (22 miles from Washington Navy Yard, DC)
  • 2 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 45425 Dulles Crossing Plz, Sterling...

Customer Service Representative

  • Brandywine, MD (20 miles from Washington Navy Yard, DC)
  • 2 days ago
  • Brandywine, MD (20 miles from Washington Navy Yard, DC)
  • 2 days ago

Responsibilities for this Customer Service Representative include, but are not limited to: Take iing calls from our customers and provide excellent customer service....

Retail Customer Experience Associate, Springfield - Full Time

  • Springfield, VA (14 miles from Washington Navy Yard, DC)
  • 2 days ago
  • Springfield, VA (14 miles from Washington Navy Yard, DC)
  • 2 days ago

Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
....................

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Washington Navy Yard, DC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Washington Navy Yard, DC offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Washington Navy Yard, DC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »