Customer Service Jobs in Sunnyvale, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Santa Cruz, CA (23 miles from Sunnyvale, CA)
- 7 hours ago
- Santa Cruz, CA (23 miles from Sunnyvale, CA)
- 7 hours ago
Service Center Santa Cruz JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
Customer Service Representative
- San Jose, CA (7 miles from Sunnyvale, CA)
- 1 day ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 1 day ago
Maintain excellent customer service throughout all interactions. Review service contract discrepancies and collaborate with the field and Service Contracts Team to best take care of the customer....
Customer Service Representative - Repairs
- San Jose, CA (7 miles from Sunnyvale, CA)
- 1 day ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 1 day ago
What You Bring: Must Haves: 1+ years of experience in customer service or a call center environment. Proficiency in SAP, Salesforce.com, or ServiceMax....
Retail Customer Service Associate
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 1 day ago
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 1 day ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Retail Customer Service Representative/Cashier
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 1 day ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 1 day ago
We are currently seeking a self-motivated, results oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....
Customer Service Representative
- Hayward, CA (19 miles from Sunnyvale, CA)
- 1 day ago
- Hayward, CA (19 miles from Sunnyvale, CA)
- 1 day ago
About the Role Pay Range: $19.50 To $22.50 Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 2 days ago
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 2 days ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Retail Customer Experience Associate, Stanford Shopping Center - Full Time
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 2 days ago
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 2 days ago
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and...
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 2 days ago
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 2 days ago
demonstrate the important and understanding of high quality customer service....
Customer Service Representative
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
Experience in customer service or a related field preferred....
Customer Service Representative
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer....
Customer Service Associate - Temporary
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 3 days ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- East Palo Alto, CA (7 miles from Sunnyvale, CA)
- 3 days ago
- East Palo Alto, CA (7 miles from Sunnyvale, CA)
- 3 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Automotive Shop Customer Service Representative
- Dublin, CA (23 miles from Sunnyvale, CA)
- 3 days ago
- Dublin, CA (23 miles from Sunnyvale, CA)
- 3 days ago
Full Service Auto Repair Shop is looking for a customer service person to help us in delivering an outstanding experience to our customers....
- Burlingame, CA (22 miles from Sunnyvale, CA)
- 4 days ago
- Burlingame, CA (22 miles from Sunnyvale, CA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Demographic Data for Sunnyvale, CA
Moving to Sunnyvale, CA? Find some basic demographic data about Sunnyvale, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Sunnyvale, CA
Highest Education Level
Customer Services in Sunnyvale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »