Customer Service Jobs in Sherman Oaks, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 126 Jobs

Customer Service Representative

  • Culver City, CA (12 miles from Sherman Oaks, CA)
  • 11 days ago
  • Culver City, CA (12 miles from Sherman Oaks, CA)
  • 11 days ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

Customer Accounts Advisor

  • Inglewood, CA (15 miles from Sherman Oaks, CA)
  • 5 days ago
  • Inglewood, CA (15 miles from Sherman Oaks, CA)
  • 5 days ago

guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...

Retail Customer Service Associate

  • Santa Clarita, CA (22 miles from Sherman Oaks, CA)
  • 4 hours ago
  • Santa Clarita, CA (22 miles from Sherman Oaks, CA)
  • 4 hours ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 26468 Carl Boyer Dr, Santa Clarita...

Customer Service Representative (BODYSHOP)

  • Paramount, CA (24 miles from Sherman Oaks, CA)
  • 7 hours ago
  • Paramount, CA (24 miles from Sherman Oaks, CA)
  • 7 hours ago

CUSTOMER SERVICE EXPERIENCE NEEDED we provide all of the training. Great starting pay, MONDAY - FRIDAY 8AM-5PM We are looking to fill positions right away....

Pharmacy Customer Service Associate

  • North Hills, CA (4 miles from Sherman Oaks, CA)
  • 14 hours ago
  • North Hills, CA (4 miles from Sherman Oaks, CA)
  • 14 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Paramount, CA (24 miles from Sherman Oaks, CA)
  • 16 hours ago
  • Paramount, CA (24 miles from Sherman Oaks, CA)
  • 16 hours ago

Store 2705230: 16408 Orange, Paramount, California 90723 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative, Full or Part Time

  • Santa Clarita, CA (22 miles from Sherman Oaks, CA)
  • 16 hours ago
  • Santa Clarita, CA (22 miles from Sherman Oaks, CA)
  • 16 hours ago

Store 2709469: 27706 McBean Pkwy, Santa Clarita, California 91354 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Airline Customer Service Representative in LAX Airport (Mandarin, Vietnamese Speakers) - Starting Pay $25.23/hr or $19.28/hr base with Health Coverage (LAX CSA MCL MAY2025)

  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 16 hours ago
  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 16 hours ago

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? WE ARE LOOKING FOR MANDARIN SPEAKERS~!!! Hallmark Aviation has earned a...

Airline Customer Service Representative in LAX Airport - Starting Pay $25.23/hr or $19.28/hr base with Health Coverage (LAX CSA MAY2025)

  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 16 hours ago
  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 16 hours ago

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation is seeking CUSTOMER SERVICE REPRESENTATIVES to provide Exceptional service to our WORLD CLASS International Airlines at LAX airport...

Customer Service Representative III, Retail Banking (Panorama City - Los Angeles, CA)

  • Panorama City, CA (3 miles from Sherman Oaks, CA)
  • 17 hours ago
  • Panorama City, CA (3 miles from Sherman Oaks, CA)
  • 17 hours ago

Area: Customer Service (Sales)...

Customer Service Representative II, Retail Banking (Panorama City - Los Angeles, CA)

  • Panorama City, CA (3 miles from Sherman Oaks, CA)
  • 17 hours ago
  • Panorama City, CA (3 miles from Sherman Oaks, CA)
  • 17 hours ago

Area: Customer Service (Sales)...

Customer Service Representative II, Retail Banking (Panorama City - Los Angeles, CA)

  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago
  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago

Area: Customer Service (Sales)...

Customer Service Representative III, Retail Banking (Panorama City - Los Angeles, CA)

  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago
  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago

Area: Customer Service (Sales)...

Client Service Representative

  • Eagle Rock, CA (13 miles from Sherman Oaks, CA)
  • 1 day ago
  • Eagle Rock, CA (13 miles from Sherman Oaks, CA)
  • 1 day ago

One year related experience required with customer service preferred....

Customer Service Agent - $,1000 Sign-on bonus

  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago
  • Los Angeles, CA (17 miles from Sherman Oaks, CA)
  • 1 day ago

We're looking for a Customer Service Return Agent to join our team and become a key Company Promoter at our location....

Demographic Data for Sherman Oaks, CA

Moving to Sherman Oaks, CA? Find some basic demographic data about Sherman Oaks, CA below.

Local
National
39,536,271
996,598

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Udemy
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Sherman Oaks, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Sherman Oaks, CA offer the following education background
High School or GED
35.2%
Bachelor's Degree
25.1%
Associate's Degree
15.8%
Vocational Degree or Certification
11.9%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Sherman Oaks, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »