Customer Service Jobs in Scotts Valley, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Service Center Santa Cruz JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
Customer Service Representative
- San Jose, CA (24 miles from Scotts Valley, CA)
- 1 day ago
- San Jose, CA (24 miles from Scotts Valley, CA)
- 1 day ago
Maintain excellent customer service throughout all interactions. Review service contract discrepancies and collaborate with the field and Service Contracts Team to best take care of the customer....
Customer Service Representative - Repairs
- San Jose, CA (24 miles from Scotts Valley, CA)
- 1 day ago
- San Jose, CA (24 miles from Scotts Valley, CA)
- 1 day ago
What You Bring: Must Haves: 1+ years of experience in customer service or a call center environment. Proficiency in SAP, Salesforce.com, or ServiceMax....
Retail Customer Service Representative/Cashier
- Santa Clara, CA (22 miles from Scotts Valley, CA)
- 1 day ago
- Santa Clara, CA (22 miles from Scotts Valley, CA)
- 1 day ago
We are currently seeking a self-motivated, results oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....
Customer Service Representative
- San Jose, CA (24 miles from Scotts Valley, CA)
- 3 days ago
- San Jose, CA (24 miles from Scotts Valley, CA)
- 3 days ago
Experience in customer service or a related field preferred....
Customer Service Representative
- San Jose, CA (24 miles from Scotts Valley, CA)
- 3 days ago
- San Jose, CA (24 miles from Scotts Valley, CA)
- 3 days ago
Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer....
Customer Service Associate - Temporary
- Santa Clara, CA (22 miles from Scotts Valley, CA)
- 3 days ago
- Santa Clara, CA (22 miles from Scotts Valley, CA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Cupertino, CA (15 miles from Scotts Valley, CA)
- 3 days ago
- Cupertino, CA (15 miles from Scotts Valley, CA)
- 3 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Aviation Front Desk Customer Service Representative Full Time Job San Jose, CA
- San Jose, CA (24 miles from Scotts Valley, CA)
- 5 days ago
- San Jose, CA (24 miles from Scotts Valley, CA)
- 5 days ago
customer purchases and fuel transactions Work closely with line service personnel and pilots, ensuring all customer service needs are met Front Desk Customer Service Representative Qualifications Customer...
Remote Customer Service Representative
- Campbell, CA (18 miles from Scotts Valley, CA)
- 5 days ago
- Campbell, CA (18 miles from Scotts Valley, CA)
- 5 days ago
Overview As a Work From Home "Customer Service Representative", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice...
Remote WorkCustomer Service Representative
- San Jose, CA (24 miles from Scotts Valley, CA)
- 6 days ago
- San Jose, CA (24 miles from Scotts Valley, CA)
- 6 days ago
As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...
Retail Customer Service Specialist
- Sunnyvale, CA (23 miles from Scotts Valley, CA)
- 6 days ago
- Sunnyvale, CA (23 miles from Scotts Valley, CA)
- 6 days ago
Serve as primary customer service provider at the front end and liaison between customers and management....
Summary of Position The Retail Store Customer Service Representative is responsible for providing customer service to our customers at our retail stores and via email/phone....
Retail Customer Experience Associate, Eastridge - Full Time
- San Jose, CA (24 miles from Scotts Valley, CA)
- 8 days ago
- San Jose, CA (24 miles from Scotts Valley, CA)
- 8 days ago
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and...
Customer Service Associate - Temporary
- Los Gatos, CA (14 miles from Scotts Valley, CA)
- 9 days ago
- Los Gatos, CA (14 miles from Scotts Valley, CA)
- 9 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Demographic Data for Scotts Valley, CA
Moving to Scotts Valley, CA? Find some basic demographic data about Scotts Valley, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Scotts Valley, CA
Highest Education Level
Customer Services in Scotts Valley, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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