Customer Service Jobs in Santa Monica, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 140 Jobs

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 13 hours ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 13 hours ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Customer Service Associate

  • Monterey Park, CA (19 miles from Santa Monica, CA)
  • 14 hours ago
  • Monterey Park, CA (19 miles from Santa Monica, CA)
  • 14 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Northridge, CA (15 miles from Santa Monica, CA)
  • 14 hours ago
  • Northridge, CA (15 miles from Santa Monica, CA)
  • 14 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative (Hybrid or Remote)

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 16 hours ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 16 hours ago

and integrity instituting a highly responsive and unsurpassed level of customer service....

Remote Work

Amazon Locker+ Customer Service Associate

  • Long Beach, CA (18 miles from Santa Monica, CA)
  • 2 days ago
  • Long Beach, CA (18 miles from Santa Monica, CA)
  • 2 days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Customer Service Representative

  • Culver City, CA (5 miles from Santa Monica, CA)
  • 2 days ago
  • Culver City, CA (5 miles from Santa Monica, CA)
  • 2 days ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

Customer Service Representative

  • Torrance, CA (16 miles from Santa Monica, CA)
  • 3 days ago
  • Torrance, CA (16 miles from Santa Monica, CA)
  • 3 days ago

service personality (important) Experience minimum 5 years Beneficial Skills and Experience: Automotive Aftermarket Experience Oracle Education/Training/Certifications: High School Diploma Work Environment...

(Medi-Cal) Customer Service Representative

  • Long Beach, CA (18 miles from Santa Monica, CA)
  • 3 days ago
  • Long Beach, CA (18 miles from Santa Monica, CA)
  • 3 days ago

Your Role Remote Position (disclaimer: remote status is subject to change upon company discretion at any time). Our Medi-Cal Customer Experience Teams receive incoming telephone calls from our...

Customer Service Representative - Food Service Distribution and Produce

  • Bell, CA (18 miles from Santa Monica, CA)
  • 3 days ago
  • Bell, CA (18 miles from Santa Monica, CA)
  • 3 days ago

As a Food Service Distribution and Produce Customer Service Representative, you will be part of the Customer Service Department supporting our dedicated team....

Airport Customer Service Agent (PT) -LGB

  • Long Beach, CA (18 miles from Santa Monica, CA)
  • 3 days ago
  • Long Beach, CA (18 miles from Santa Monica, CA)
  • 3 days ago

This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...

Customer Care - Customer Service Representative

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 3 days ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 3 days ago

\n \n Operations - Customer Service Representative \n \n What We're Looking For: \n We are seeking a quality Customer Service Representatives to provide excellent customer service to our internal and...

Customer Service Representative (Seasonal), LA Memorial Coliseum University of Southern California (USC)

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 3 days ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 3 days ago

The Customer Service Representative (Seasonal) communicates effectively and maintains high standards of customer service during all transactions, responds to customer inquiries regarding building information...

LP customer service associate

  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 4 days ago
  • Los Angeles, CA (14 miles from Santa Monica, CA)
  • 4 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative

  • Marina del Rey, CA (3 miles from Santa Monica, CA)
  • 4 days ago
  • Marina del Rey, CA (3 miles from Santa Monica, CA)
  • 4 days ago

Performs a range of administrative and customer service tasks, providing valuable support to the hospital....

Client Service Representative

  • Burbank, CA (16 miles from Santa Monica, CA)
  • 4 days ago
  • Burbank, CA (16 miles from Santa Monica, CA)
  • 4 days ago

ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound...

Demographic Data for Santa Monica, CA

Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.

Local
National
95,701
7,484
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Santa Monica, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Santa Monica, CA offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Santa Monica, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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