Customer Service Jobs in Santa Clara, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 78 Jobs

Customer Service Representative

  • Pleasanton, CA (21 miles from Santa Clara, CA)
  • 19 hours ago
  • Pleasanton, CA (21 miles from Santa Clara, CA)
  • 19 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative

  • San Jose, CA (3 miles from Santa Clara, CA)
  • 22 hours ago
  • San Jose, CA (3 miles from Santa Clara, CA)
  • 22 hours ago

Customer Service RepresentativeJob Description As a Customer Service Representative, you will be responsible for answering customer calls promptly and in a friendly and professional manner....

Pharmacy Customer Service Associate

  • Scotts Valley, CA (22 miles from Santa Clara, CA)
  • 1 day ago
  • Scotts Valley, CA (22 miles from Santa Clara, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • San Jose, CA (3 miles from Santa Clara, CA)
  • 1 day ago
  • San Jose, CA (3 miles from Santa Clara, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Sunnyvale, CA (4 miles from Santa Clara, CA)
  • 1 day ago
  • Sunnyvale, CA (4 miles from Santa Clara, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Associate

  • Santa Clara, CA
  • 1 day ago
  • Santa Clara, CA
  • 1 day ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Service Representative

  • Union City, CA (18 miles from Santa Clara, CA)
  • 2 days ago
  • Union City, CA (18 miles from Santa Clara, CA)
  • 2 days ago

Customer Service Representative Compensation: $2212 per hour Schedule: Sunday through Thursday Job Description: The Customer Service Representative fields external customer questions, complaints and...

Will Call Customer Service Representative (CRL)

  • Union City, CA (18 miles from Santa Clara, CA)
  • 2 days ago
  • Union City, CA (18 miles from Santa Clara, CA)
  • 2 days ago

The Customer Service Rep in our Will Call department provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R....

Front Desk / Customer Service Representative - Part Time

  • Union City, CA (18 miles from Santa Clara, CA)
  • 2 days ago
  • Union City, CA (18 miles from Santa Clara, CA)
  • 2 days ago

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience!...

Front Desk / Customer Service Representative - Key Holder (Shift Leader)

  • Union City, CA (18 miles from Santa Clara, CA)
  • 2 days ago
  • Union City, CA (18 miles from Santa Clara, CA)
  • 2 days ago

We are seeking an enthusiastic Customer Service Representative (CSR) - Key Holder to sell iFLY’s unique indoor skydiving experience!...

Customer Service Representative

  • Foster City, CA (22 miles from Santa Clara, CA)
  • 3 days ago
  • Foster City, CA (22 miles from Santa Clara, CA)
  • 3 days ago

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...

Customer Service Representative

  • Livermore, CA (20 miles from Santa Clara, CA)
  • 3 days ago
  • Livermore, CA (20 miles from Santa Clara, CA)
  • 3 days ago

CUSTOMER SERVICE REPRESENTATIVE IN LIVERMORE, CA, USA!...

Customer Service Representative (Bilingual)

  • San Jose, CA (3 miles from Santa Clara, CA)
  • 4 days ago
  • San Jose, CA (3 miles from Santa Clara, CA)
  • 4 days ago

Your Opportunity Customer Service RepresentativeCalifornia Check Cashing Stores San Jose, CA As a Customer Service Representative (CSR), youll help people in your community access the financial solutions...

Senior Customer Service Associate

  • Pleasanton, CA (21 miles from Santa Clara, CA)
  • 7 days ago
  • Pleasanton, CA (21 miles from Santa Clara, CA)
  • 7 days ago

Pleasanton : 6101 Stoneridge Dr ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms...

Amazon Locker+ Customer Service Associate

  • Cupertino, CA (8 miles from Santa Clara, CA)
  • 7 days ago
  • Cupertino, CA (8 miles from Santa Clara, CA)
  • 7 days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Demographic Data for Santa Clara, CA

Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.

Local
National
128,103
4,592
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Santa Clara, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Santa Clara, CA offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Santa Clara, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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