Customer Service Jobs in San Rafael, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 62 Jobs

Customer Service Representative

  • American Canyon, CA (21 miles from San Rafael, CA)
  • 3 hours ago
  • American Canyon, CA (21 miles from San Rafael, CA)
  • 3 hours ago

- Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....

Customer Service Representative San Francisco Airport

  • San Francisco, CA (14 miles from San Rafael, CA)
  • 20 hours ago
  • San Francisco, CA (14 miles from San Rafael, CA)
  • 20 hours ago

Overview The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their...

Customer Service Representative

  • San Francisco, CA (14 miles from San Rafael, CA)
  • 1 day ago
  • San Francisco, CA (14 miles from San Rafael, CA)
  • 1 day ago

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...

Ramp Agent (Customer Service Agent) - SFO

  • San Francisco, CA (14 miles from San Rafael, CA)
  • 1 day ago
  • San Francisco, CA (14 miles from San Rafael, CA)
  • 1 day ago

Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. Scheduling is based on operational needs. Shifts range from early morning to overnight....

Pharmacy Customer Service Associate

  • Alameda, CA (18 miles from San Rafael, CA)
  • 1 day ago
  • Alameda, CA (18 miles from San Rafael, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Pinole, CA (12 miles from San Rafael, CA)
  • 1 day ago
  • Pinole, CA (12 miles from San Rafael, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Oakland, CA (22 miles from San Rafael, CA)
  • 1 day ago
  • Oakland, CA (22 miles from San Rafael, CA)
  • 1 day ago

service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...

Customer Service Agent Full Time

  • San Francisco, CA (14 miles from San Rafael, CA)
  • 2 days ago
  • San Francisco, CA (14 miles from San Rafael, CA)
  • 2 days ago

American Airlines is seeking Full Time Customer Service Agent at the San Francisco International Airport....

Client Relations Associate - Screen Printing & Graphic Design Shop

  • Oakland, CA (20 miles from San Rafael, CA)
  • 2 days ago
  • Oakland, CA (20 miles from San Rafael, CA)
  • 2 days ago

This role blends customer service, account management, and sales support in a fast-paced creative environment....

Retail Customer Service Associate

  • Petaluma, CA (22 miles from San Rafael, CA)
  • 4 days ago
  • Petaluma, CA (22 miles from San Rafael, CA)
  • 4 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Retail Customer Service Supervisor

  • Daly City, CA (20 miles from San Rafael, CA)
  • 4 days ago
  • Daly City, CA (20 miles from San Rafael, CA)
  • 4 days ago

Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....

Customer Service Representative Join Our Team!

  • San Francisco, CA (14 miles from San Rafael, CA)
  • 4 days ago
  • San Francisco, CA (14 miles from San Rafael, CA)
  • 4 days ago

Were hiring a friendly, reliable Customer Service Representative to join our team!...

Remote Customer Service Representative

  • Berkeley, CA (14 miles from San Rafael, CA)
  • 5 days ago
  • Berkeley, CA (14 miles from San Rafael, CA)
  • 5 days ago

We have multiple opportunities open for Work From Home Customer Service Representatives. Earn $19.00/hr, ($16.00/hr base plus bonuses) when youre hitting your sales goals....

Remote Work

Retail Customer Experience Associate, Oak Brook Center - Full Time

  • San Rafael, CA
  • 6 days ago
  • San Rafael, CA
  • 6 days ago

Id : REQ_567248, Title : Retail Customer Experience Associate, Oak Brook Center - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...181,...

Client Service Representative

  • San Francisco, CA (14 miles from San Rafael, CA)
  • 6 days ago
  • San Francisco, CA (14 miles from San Rafael, CA)
  • 6 days ago

Essential Skills: Ensure the highest level of face-to-face customer service to both clients and employees Work on show floor for all No....

Demographic Data for San Rafael, CA

Moving to San Rafael, CA? Find some basic demographic data about San Rafael, CA below.

Local
National
73,852
3,159
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in San Rafael, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in San Rafael, CA offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in San Rafael, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »