Customer Service Jobs in San Mateo, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Associate
- San Francisco, CA (15 miles from San Mateo, CA)
- 4 hours ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 4 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Amazon Locker+ Customer Service Associate
- San Ramon, CA (22 miles from San Mateo, CA)
- 12 hours ago
- San Ramon, CA (22 miles from San Mateo, CA)
- 12 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative San Francisco Airport
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
Overview The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their...
Ramp Agent (Customer Service Agent) - SFO
- San Francisco, CA (15 miles from San Mateo, CA)
- 2 days ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 2 days ago
Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. Scheduling is based on operational needs. Shifts range from early morning to overnight....
Pharmacy Customer Service Associate
- Alameda, CA (13 miles from San Mateo, CA)
- 2 days ago
- Alameda, CA (13 miles from San Mateo, CA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Oakland, CA (12 miles from San Mateo, CA)
- 2 days ago
- Oakland, CA (12 miles from San Mateo, CA)
- 2 days ago
service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...
Customer Service Agent Full Time
- San Francisco, CA (15 miles from San Mateo, CA)
- 3 days ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 3 days ago
American Airlines is seeking Full Time Customer Service Agent at the San Francisco International Airport....
Client Relations Associate - Screen Printing & Graphic Design Shop
- Oakland, CA (15 miles from San Mateo, CA)
- 3 days ago
- Oakland, CA (15 miles from San Mateo, CA)
- 3 days ago
This role blends customer service, account management, and sales support in a fast-paced creative environment....
- Hayward, CA (14 miles from San Mateo, CA)
- 3 days ago
- Hayward, CA (14 miles from San Mateo, CA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- San Mateo, CA
- 5 days ago
- San Mateo, CA
- 5 days ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
- Fremont, CA (18 miles from San Mateo, CA)
- 5 days ago
- Fremont, CA (18 miles from San Mateo, CA)
- 5 days ago
VCA Mission San Jose Animal Hospital is seeking a highly motivated Customer Service Representative to join our well-established, 2 doctor practice in Fremont, CA....
Customer Service Representative
- Hayward, CA (14 miles from San Mateo, CA)
- 5 days ago
- Hayward, CA (14 miles from San Mateo, CA)
- 5 days ago
About the Role Pay Range: $19.50 To $22.50 Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain...
Retail Customer Service Supervisor
- Daly City, CA (10 miles from San Mateo, CA)
- 5 days ago
- Daly City, CA (10 miles from San Mateo, CA)
- 5 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Representative Join Our Team!
- San Francisco, CA (15 miles from San Mateo, CA)
- 5 days ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 5 days ago
Were hiring a friendly, reliable Customer Service Representative to join our team!...
Remote Customer Service Representative
- Berkeley, CA (20 miles from San Mateo, CA)
- 6 days ago
- Berkeley, CA (20 miles from San Mateo, CA)
- 6 days ago
We have multiple opportunities open for Work From Home Customer Service Representatives. Earn $19.00/hr, ($16.00/hr base plus bonuses) when youre hitting your sales goals....
Remote WorkDemographic Data for San Mateo, CA
Moving to San Mateo, CA? Find some basic demographic data about San Mateo, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in San Mateo, CA
Highest Education Level
Customer Services in San Mateo, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »