Customer Service Jobs in Portola Valley, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 80 Jobs

Customer Experience Associate I

  • San Jose, CA (17 miles from Portola Valley, CA)
  • 30+ days ago
  • San Jose, CA (17 miles from Portola Valley, CA)
  • 30+ days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Customer Service Representative

  • Redwood City, CA (6 miles from Portola Valley, CA)
  • 17 hours ago
  • Redwood City, CA (6 miles from Portola Valley, CA)
  • 17 hours ago

service or front-desk experience (automotive experience is a plus) - Excellent communication and people skills - Basic computer skills (email, scheduling software, etc.) - Ability to stay organized...

Amazon Locker+ Customer Service Associate

  • Palo Alto, CA (6 miles from Portola Valley, CA)
  • 20 hours ago
  • Palo Alto, CA (6 miles from Portola Valley, CA)
  • 20 hours ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Pharmacy Customer Service Associate

  • Sunnyvale, CA (10 miles from Portola Valley, CA)
  • 1 day ago
  • Sunnyvale, CA (10 miles from Portola Valley, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • San Jose, CA (17 miles from Portola Valley, CA)
  • 1 day ago
  • San Jose, CA (17 miles from Portola Valley, CA)
  • 1 day ago

The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals....

Customer Service Associate

  • Fremont, CA (18 miles from Portola Valley, CA)
  • 1 day ago
  • Fremont, CA (18 miles from Portola Valley, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Santa Cruz, CA (20 miles from Portola Valley, CA)
  • 2 days ago
  • Santa Cruz, CA (20 miles from Portola Valley, CA)
  • 2 days ago

Service Center Santa Cruz JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...

Customer Service Representative

  • San Jose, CA (17 miles from Portola Valley, CA)
  • 4 days ago
  • San Jose, CA (17 miles from Portola Valley, CA)
  • 4 days ago

Maintain excellent customer service throughout all interactions. Review service contract discrepancies and collaborate with the field and Service Contracts Team to best take care of the customer....

Customer Service Representative - Repairs

  • San Jose, CA (17 miles from Portola Valley, CA)
  • 4 days ago
  • San Jose, CA (17 miles from Portola Valley, CA)
  • 4 days ago

What You Bring: Must Haves: 1+ years of experience in customer service or a call center environment. Proficiency in SAP, Salesforce.com, or ServiceMax....

Retail Customer Service Associate

  • San Mateo, CA (15 miles from Portola Valley, CA)
  • 4 days ago
  • San Mateo, CA (15 miles from Portola Valley, CA)
  • 4 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Retail Customer Service Representative/Cashier

  • Santa Clara, CA (14 miles from Portola Valley, CA)
  • 4 days ago
  • Santa Clara, CA (14 miles from Portola Valley, CA)
  • 4 days ago

We are currently seeking a self-motivated, results oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....

Customer Service Representative

  • Hayward, CA (21 miles from Portola Valley, CA)
  • 4 days ago
  • Hayward, CA (21 miles from Portola Valley, CA)
  • 4 days ago

About the Role Pay Range: $19.50 To $22.50 Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain...

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • San Mateo, CA (15 miles from Portola Valley, CA)
  • 5 days ago
  • San Mateo, CA (15 miles from Portola Valley, CA)
  • 5 days ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Retail Customer Experience Associate, Stanford Shopping Center - Full Time

  • Palo Alto, CA (6 miles from Portola Valley, CA)
  • 5 days ago
  • Palo Alto, CA (6 miles from Portola Valley, CA)
  • 5 days ago

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and...

Client Service Representative

  • Palo Alto, CA (6 miles from Portola Valley, CA)
  • 5 days ago
  • Palo Alto, CA (6 miles from Portola Valley, CA)
  • 5 days ago

demonstrate the important and understanding of high quality customer service....

Demographic Data for Portola Valley, CA

Moving to Portola Valley, CA? Find some basic demographic data about Portola Valley, CA below.


Local
National
6,904
199
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Portola Valley, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Portola Valley, CA offer the following education background
High School or GED
34.5%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Portola Valley, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »