Customer Service Jobs in Pomona, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Licensed Customer Service Representative
- Liberty Mutual Insurance
- Los Angeles, CA (24 miles from Pomona, CA)
- 6 days ago
- Liberty Mutual Insurance
- Los Angeles, CA (24 miles from Pomona, CA)
- 6 days ago
Qualifications Associates degree and 1+ year Insurance experience preferred. 3-5 years related Customer Service experience is required....
Remote WorkDistribution Customer Service Representative
- Chino, CA (10 miles from Pomona, CA)
- moments ago
- Chino, CA (10 miles from Pomona, CA)
- moments ago
Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager....
Customer Service Representative
- Santa Ana, CA (17 miles from Pomona, CA)
- moments ago
- Santa Ana, CA (17 miles from Pomona, CA)
- moments ago
Participate in special projects and occasionally perform assignments outside the scope of the customer service role....
Customer Service Representative
- Cypress, CA (17 miles from Pomona, CA)
- moments ago
- Cypress, CA (17 miles from Pomona, CA)
- moments ago
POSITION SUMMARY: Serve as a point of contact with JE Pistons customers and support sales growth through customer service, marketing support, and order processing....
Full Time Sales and Customer Service Representative
- Pasadena, CA (21 miles from Pomona, CA)
- 8 hours ago
- Pasadena, CA (21 miles from Pomona, CA)
- 8 hours ago
The ideal candidate will be a positive, energetic, motivated employee with strong sales skills/customer service skills, as well as solid computer and cash handling skills....
Customer Service Representative IIThe Customer Service Representative II (CSR II) provides first level support to their assigned customer accounts....
Customer Service Representative
- Westminster, CA (19 miles from Pomona, CA)
- 8 hours ago
- Westminster, CA (19 miles from Pomona, CA)
- 8 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Covina, CA (8 miles from Pomona, CA)
- 10 hours ago
- Covina, CA (8 miles from Pomona, CA)
- 10 hours ago
The anticipated posting closing date is on or around 4/29/25 QUALIFICATIONS • 1 year sales or customer service experience preferred • High School Diploma or equivalent...
Customer Service Representative I
- La Mirada, CA (12 miles from Pomona, CA)
- 20 hours ago
- La Mirada, CA (12 miles from Pomona, CA)
- 20 hours ago
The Customer Service role has a wide list of responsibilities....
Customer Service Representative
- City of Industry, CA (11 miles from Pomona, CA)
- 20 hours ago
- City of Industry, CA (11 miles from Pomona, CA)
- 20 hours ago
Customer service to internal and external customers. Solicits internal and external customer feedback to improve service and processes. Responds to requests for service and assistance....
Credit and Payments Customer Service Representative
- Irwindale, CA (11 miles from Pomona, CA)
- 20 hours ago
- Irwindale, CA (11 miles from Pomona, CA)
- 20 hours ago
CREDIT AND PAYMENTS CUSTOMER SERVICE REPRESENTATIVE IN IRWINDALE, CA, USA!...
Pharmacy Customer Service Associate
- Jurupa Valley, CA (21 miles from Pomona, CA)
- 20 hours ago
- Jurupa Valley, CA (21 miles from Pomona, CA)
- 20 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Los Angeles, CA (24 miles from Pomona, CA)
- 21 hours ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 21 hours ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Byram Healthcare Customer Service Representative
- Anaheim, CA (12 miles from Pomona, CA)
- 22 hours ago
- Anaheim, CA (12 miles from Pomona, CA)
- 22 hours ago
MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills...
Warehouse Customer Service Representative
- Fontana, CA (23 miles from Pomona, CA)
- 22 hours ago
- Fontana, CA (23 miles from Pomona, CA)
- 22 hours ago
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service...
Demographic Data for Pomona, CA
Moving to Pomona, CA? Find some basic demographic data about Pomona, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Pomona, CA
Highest Education Level
Customer Services in Pomona, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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