Customer Service Jobs in Irvine, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 116 Jobs

Customer Service Representative

  • Cypress, CA (17 miles from Irvine, CA)
  • 2 hours ago
  • Cypress, CA (17 miles from Irvine, CA)
  • 2 hours ago

A renowned company is seeking Customer Service professionals to join their team. This role can offer you fantastic growth potential, an excellent company culture, and excellent benefits....

Retail Customer Service Associate

  • Santa Ana, CA (6 miles from Irvine, CA)
  • 5 hours ago
  • Santa Ana, CA (6 miles from Irvine, CA)
  • 5 hours ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Service Associate

  • Buena Park, CA (16 miles from Irvine, CA)
  • 16 hours ago
  • Buena Park, CA (16 miles from Irvine, CA)
  • 16 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Bilingual Customer Service Representative

  • Ontario, CA (22 miles from Irvine, CA)
  • 19 hours ago
  • Ontario, CA (22 miles from Irvine, CA)
  • 19 hours ago

Adecco is looking for a** **Bilingual Customer Service Representative** **.** **Pay rate:** $ 19.00/hr....

Remote Benefits Customer Service Representative- MUST LIVE WITHIN 2 HOURS OF SAN DIEGO, CA

  • Ontario, CA (22 miles from Irvine, CA)
  • 19 hours ago
  • Ontario, CA (22 miles from Irvine, CA)
  • 19 hours ago

HELPING PEOPLE - NO WEEKENDS - NORMAL Business Hours Skills Customer service, Call center, Customer support, data entry, benefits verification, microsoft office, customer service call center, pension...

Remote Work

Customer Service Representative

  • Brea, CA (14 miles from Irvine, CA)
  • 19 hours ago
  • Brea, CA (14 miles from Irvine, CA)
  • 19 hours ago

Provide outstanding and exceptional customer service. KEY COMPETENCIES & SKILLS Excellent written and verbal communication skills. Proficient in Microsoft Office and ERP systems....

Customer Service Representative

  • Irvine, CA
  • 19 hours ago
  • Irvine, CA
  • 19 hours ago

**RESPONSIBILITIES** + Answer all incoming concerns/needs from all customers + Key pick-up request, Handle transportation/routing on delivery questions + Process will-call orders + Provide customers...

Customer Service Representative

  • Irvine, CA
  • 21 hours ago
  • Irvine, CA
  • 21 hours ago

Insight Global is looking for a remote customer service representative for one of their largest healthcare clients located in Southern California. Specific Duties: 1....

Amazon Locker+ Customer Service Associate

  • Irvine, CA
  • 1 day ago
  • Irvine, CA
  • 1 day ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Customer Service Representative

  • Costa Mesa, CA (10 miles from Irvine, CA)
  • 1 day ago
  • Costa Mesa, CA (10 miles from Irvine, CA)
  • 1 day ago

Store 2709456: 3006 Harbor Blvd, Costa Mesa, California 92626 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...

Pharmacy Customer Service Associate

  • Huntington Beach, CA (14 miles from Irvine, CA)
  • 1 day ago
  • Huntington Beach, CA (14 miles from Irvine, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Laguna Niguel, CA (14 miles from Irvine, CA)
  • 1 day ago
  • Laguna Niguel, CA (14 miles from Irvine, CA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Veterinary Client Service Representative

  • Irvine, CA
  • 1 day ago
  • Irvine, CA
  • 1 day ago

Passionate about pets and providing exemplary customer service and exceptional patient care, Join our team!...

Customer Service Representative

  • Santa Ana, CA (6 miles from Irvine, CA)
  • 1 day ago
  • Santa Ana, CA (6 miles from Irvine, CA)
  • 1 day ago

Documentation and reporting: Accurately document customer interactions and transactions in customer service software....

Customer Service Representative (TX/ID/NV)

  • Cerritos, CA (20 miles from Irvine, CA)
  • 1 day ago
  • Cerritos, CA (20 miles from Irvine, CA)
  • 1 day ago

service manager on duty as necessary Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment...

Remote Work

Demographic Data for Irvine, CA

Moving to Irvine, CA? Find some basic demographic data about Irvine, CA below.


Local
National
307,674
14,215
Large

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Irvine, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Irvine, CA offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Irvine, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »