Customer Service Jobs in Downey, CA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 174 Jobs

Customer Service Representative I

  • La Mirada, CA (7 miles from Downey, CA)
  • 9 hours ago
  • La Mirada, CA (7 miles from Downey, CA)
  • 9 hours ago

The Customer Service role has a wide list of responsibilities....

Customer Service Representative

  • City of Industry, CA (7 miles from Downey, CA)
  • 10 hours ago
  • City of Industry, CA (7 miles from Downey, CA)
  • 10 hours ago

Customer service to internal and external customers. Solicits internal and external customer feedback to improve service and processes. Responds to requests for service and assistance....

Credit and Payments Customer Service Representative

  • Irwindale, CA (18 miles from Downey, CA)
  • 10 hours ago
  • Irwindale, CA (18 miles from Downey, CA)
  • 10 hours ago

CREDIT AND PAYMENTS CUSTOMER SERVICE REPRESENTATIVE IN IRWINDALE, CA, USA!...

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Los Angeles, CA (7 miles from Downey, CA)
  • 10 hours ago
  • Los Angeles, CA (7 miles from Downey, CA)
  • 10 hours ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Byram Healthcare Customer Service Representative

  • Anaheim, CA (11 miles from Downey, CA)
  • 11 hours ago
  • Anaheim, CA (11 miles from Downey, CA)
  • 11 hours ago

MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills...

Customer Service Associate

  • Monterey Park, CA (7 miles from Downey, CA)
  • 12 hours ago
  • Monterey Park, CA (7 miles from Downey, CA)
  • 12 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative (Hybrid or Remote)

  • Los Angeles, CA (7 miles from Downey, CA)
  • 13 hours ago
  • Los Angeles, CA (7 miles from Downey, CA)
  • 13 hours ago

and integrity instituting a highly responsive and unsurpassed level of customer service....

Remote Work

Veterinary Client Service Representative

  • Garden Grove, CA (15 miles from Downey, CA)
  • 14 hours ago
  • Garden Grove, CA (15 miles from Downey, CA)
  • 14 hours ago

The Garden Grove Dog and Cat Hospital is looking for a Full-Time Veterinary Client Service Representative to join our busy multi-doctor practice located in Garden Grove. Being a receptionist in...

Veterinary Client Service Representative - Part-Time

  • Garden Grove, CA (15 miles from Downey, CA)
  • 14 hours ago
  • Garden Grove, CA (15 miles from Downey, CA)
  • 14 hours ago

The Garden Grove Dog and Cat Hospital is looking for a Part-Time Veterinary Client Service Representative to join our busy multi-doctor practice located in Garden Grove. Being a receptionist in...

Lifeline Customer Service Agent Quick Apply Link

  • Santa Ana, CA (20 miles from Downey, CA)
  • 2 days ago
  • Santa Ana, CA (20 miles from Downey, CA)
  • 2 days ago

Quick Apply Link - Job description We are looking for a Customer Service Representative to provide excellent customer service and meet sales quotas for our business....

Pharmacy Customer Service Associate

  • Santa Monica, CA (21 miles from Downey, CA)
  • 2 days ago
  • Santa Monica, CA (21 miles from Downey, CA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Amazon Locker+ Customer Service Associate

  • Santa Ana, CA (20 miles from Downey, CA)
  • 2 days ago
  • Santa Ana, CA (20 miles from Downey, CA)
  • 2 days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Customer Service Representative

  • Culver City, CA (15 miles from Downey, CA)
  • 2 days ago
  • Culver City, CA (15 miles from Downey, CA)
  • 2 days ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

Customer Service Representative

  • Costa Mesa, CA (22 miles from Downey, CA)
  • 2 days ago
  • Costa Mesa, CA (22 miles from Downey, CA)
  • 2 days ago

CSR/DELIVERY DRIVER Looking for FULL TIME, immediate hire of Customer Service Representatives, with delivery driving duties on some days, for our Newport Beach location....

Customer Service Representative

  • Torrance, CA (12 miles from Downey, CA)
  • 3 days ago
  • Torrance, CA (12 miles from Downey, CA)
  • 3 days ago

service personality (important) Experience minimum 5 years Beneficial Skills and Experience: Automotive Aftermarket Experience Oracle Education/Training/Certifications: High School Diploma Work Environment...

Demographic Data for Downey, CA

Moving to Downey, CA? Find some basic demographic data about Downey, CA below.

Local
National
114,355
2,456
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
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Title Synonyms

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Salary for Customer Service Jobs in Downey, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Downey, CA offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Downey, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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