Customer Service Jobs in Concord, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- San Francisco, CA (24 miles from Concord, CA)
- 30+ days ago
- San Francisco, CA (24 miles from Concord, CA)
- 30+ days ago
Qualify prospects, from internal and external leads, based on customer size, spend and potential while routing opportunities to fellow sales team members based on sales qualifiers....
Sales and Customer Service Associate
- Antioch, CA (11 miles from Concord, CA)
- 13 hours ago
- Antioch, CA (11 miles from Concord, CA)
- 13 hours ago
What You'll Do As a Sales and Customer Service Associate, you'll be the face of our brand and the voice of our clients....
Customer Service Representative for a Dry Cleaning Business
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
Dry cleaning and laundry plant hiring customer service representative. English and computer literacy is required. Positive attitude, punctuality, and neat appearance is a must....
Junior Customer Support Associate
- Oakland, CA (16 miles from Concord, CA)
- 1 day ago
- Oakland, CA (16 miles from Concord, CA)
- 1 day ago
Previous experience in customer service or a fast-paced support environment. Fluent in English (additional languages a plus)....
/23101/track.gif&z=8&s=RTL&ih_t=7%2F29%2F2025+3%3A11%3A17+AM&utm_medium=internal%20referrer&utm_campaign=grocery-outlet---ceda-profile&utm_content=grocery-outlet&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
Customer service and sales experience. Apply today and shift your career into drive for tomorrow!...
Customer Service Associate - Temporary
- Danville, CA (11 miles from Concord, CA)
- 1 day ago
- Danville, CA (11 miles from Concord, CA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Walnut Creek, CA (6 miles from Concord, CA)
- 1 day ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Senior Customer Service Associate
- Pleasanton, CA (23 miles from Concord, CA)
- 2 days ago
- Pleasanton, CA (23 miles from Concord, CA)
- 2 days ago
Pleasanton : 6101 Stoneridge Dr ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms...
Customer Service Agent - Cargo
- San Francisco, CA (24 miles from Concord, CA)
- 3 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 3 days ago
Key duties: Provide cargo customer service to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards....
Spanish Bilingual Customer Service Representative
- Pleasanton, CA (23 miles from Concord, CA)
- 3 days ago
- Pleasanton, CA (23 miles from Concord, CA)
- 3 days ago
Job Requirement Spanish Spanish Bilingual Customer service Spanish Spanish Bilingual Customer service...
Customer Service Representative
- Richmond, CA (19 miles from Concord, CA)
- 4 days ago
- Richmond, CA (19 miles from Concord, CA)
- 4 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Senior Customer Service Associate
- Pleasanton, CA (23 miles from Concord, CA)
- 4 days ago
- Pleasanton, CA (23 miles from Concord, CA)
- 4 days ago
Receives and responds to routine customer service complaints under the supervision of a Lead/Supervisor or Manager....
Customer Service Representative
- Richmond, CA (19 miles from Concord, CA)
- 4 days ago
- Richmond, CA (19 miles from Concord, CA)
- 4 days ago
Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...
Remote Customer Service Representative
- Berkeley, CA (14 miles from Concord, CA)
- 5 days ago
- Berkeley, CA (14 miles from Concord, CA)
- 5 days ago
Overview As a Work From Home "Customer Service Representative", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice...
Remote WorkDemographic Data for Concord, CA
Moving to Concord, CA? Find some basic demographic data about Concord, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Concord, CA
Highest Education Level
Customer Services in Concord, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Policy Development
- Filing
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »