Customer Service Jobs in Capitola, CA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Pharmacy Customer Service Associate
- Los Gatos, CA (17 miles from Capitola, CA)
- 12 hours ago
- Los Gatos, CA (17 miles from Capitola, CA)
- 12 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Showroom Customer Service Representative
- Seaside, CA (24 miles from Capitola, CA)
- 1 day ago
- Seaside, CA (24 miles from Capitola, CA)
- 1 day ago
Were looking for a Showroom Customer Service Representative at our Seaside location to help customers create their dream homes....
Customer Service Representative - Work From Home
- Los Gatos, CA (17 miles from Capitola, CA)
- 8 days ago
- Los Gatos, CA (17 miles from Capitola, CA)
- 8 days ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote WorkCustomer Service Representative
- Santa Cruz, CA (12 miles from Capitola, CA)
- 12 days ago
- Santa Cruz, CA (12 miles from Capitola, CA)
- 12 days ago
Service Center Santa Cruz JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
- Gilroy, CA (21 miles from Capitola, CA)
- 13 days ago
- Gilroy, CA (21 miles from Capitola, CA)
- 13 days ago
Heat Wave Visual Customer Service Associate Easy Apply Gilroy, CA Easy Apply Job Summary: We are seeking a detailed-oriented and computer savvy Customer Service Associate to join our team on a full-time...
Bi-Lingual Customer Service Representative
- Gilroy, CA (21 miles from Capitola, CA)
- 15 days ago
- Gilroy, CA (21 miles from Capitola, CA)
- 15 days ago
Why Gilroy Customer Service? Heres Why Eligible for Medical, Dental, Vision and Life Insurance benefits on Day 1! Great employee discount! Paid weekly! 401K with Company Match!...
- Cupertino, CA (23 miles from Capitola, CA)
- 16 days ago
- Cupertino, CA (23 miles from Capitola, CA)
- 16 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Retail Customer Service Representative
- Santa Cruz, CA (12 miles from Capitola, CA)
- 19 days ago
- Santa Cruz, CA (12 miles from Capitola, CA)
- 19 days ago
Summary of Position The Retail Store Customer Service Representative is responsible for providing customer service to our customers at our retail stores and via email/phone....
- Campbell, CA (20 miles from Capitola, CA)
- 22 days ago
- Campbell, CA (20 miles from Capitola, CA)
- 22 days ago
To apply via text, text 8865 to ... Position Summary : The Service Coordinator (Client Service Representative) will conduct in-home visits at clients' homes to monitor and report on the quality of...
Customer Service Representative
- Scotts Valley, CA (12 miles from Capitola, CA)
- 25 days ago
- Scotts Valley, CA (12 miles from Capitola, CA)
- 25 days ago
Minimum Qualifications: 6+ months of customer service or related experience. Strong phone and computer multitasking skills....
Boss Revolution - Customer Care Representative
- Campbell, CA (20 miles from Capitola, CA)
- 27 days ago
- Campbell, CA (20 miles from Capitola, CA)
- 27 days ago
BOSS REVOLUTION - CUSTOMER CARE REPRESENTATIVE GuatemalaIDT Corporation - BOSS Revolution /User Experience /On-Site APPLY FOR THIS JOB Our Customer Service representatives provide support to our customers...
Retail Customer Service Supervisor
- Campbell, CA (20 miles from Capitola, CA)
- 28 days ago
- Campbell, CA (20 miles from Capitola, CA)
- 28 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Customer Service Representative
- Campbell, CA (20 miles from Capitola, CA)
- 30+ days ago
- Campbell, CA (20 miles from Capitola, CA)
- 30+ days ago
Requirements: Series 7 license 1 year of customer service experience within finance Understanding of based knowledge of financial planning concepts Inbound calling experience...
Customer Service Representative
- Campbell, CA (20 miles from Capitola, CA)
- 30+ days ago
- Campbell, CA (20 miles from Capitola, CA)
- 30+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Watsonville, CA (12 miles from Capitola, CA)
- 30+ days ago
- Watsonville, CA (12 miles from Capitola, CA)
- 30+ days ago
Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone...
Demographic Data for Capitola, CA
Moving to Capitola, CA? Find some basic demographic data about Capitola, CA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Capitola, CA
Highest Education Level
Customer Services in Capitola, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »