B2B Technical Customer Service Representative / Account Specialist

B2B Technical Customer Service Representative / Account Specialist Up to $49,920 Base Salary Germantown, WI Area 100% Onsite (Premium 1st Shift) Join a prestigious, 75-year-old European-owned manufacturing leader boasting 20+ year average employee tenures Escape high-volume call centers and manage premium accounts in a stable, collaborative, and professional business ecosystem EXPERIENCE 2+ Years of Dedicated Mastery in Manufacturing- or Industrial-Based Client Support is a strict requirement COMPENSATION Up to $49,920 annually ($24.00/hr equivalent) + Guaranteed performance-based pay increase after 90 days SCHEDULE Premium 1st Shift schedule: 8:30 AM 5:00 PM (Monday through Friday) offering true work-life balance BENEFITS Rapid eligibility (~30 days) for comprehensive Medical, Dental, Vision, Company-Matched 401(k), and Company-Paid Disability WORK TYPE Full-Time, Permanent, W-2 position (100% Onsite role; No remote/hybrid capability) TECHNICAL FOCUS Specialized product support and hands-on troubleshooting workflows for professional-grade industrial equipment and components EDUCATION High School Diploma or GED required (Associates Degree in Business, Communications, or related field is a strong plus) LOCATION Germantown, WI area (Must reside within a 45-minute drive of the facility; Convenient to Northern Milwaukee) If you are a resourceful customer support professional who is tired of rigid call-center metrics and wants to leverage your manufacturing acumen in a high-respect, high-stability environment, this position offers the ultimate career home. Our client is a premier, global "house of brands" renowned for professional-grade durability and innovation. They completely reject high-stress, transactional phone queues, choosing instead to focus on "personal touch" service, deep client intimacy, and sustainable, long-term employee growth. Operating out of a pristine, modern business facility, you will be treated as an essential brand specialist and a trusted partner. The company operates a fiercely supportive, people-first culture where individual contribution is celebrated, resulting in an astounding average staff tenure of over two decades. With a 75-year history of economic resilience, world-class benefits, and a strict policy of promoting from within, this company treats its account support team as a vital pillar of its global commercial success. What You Will Be Doing Delivering world-class technical support to premium B2B distributors and industrial end-users, expertly handling inquiries regarding product specifications, application selection, and complex troubleshooting Managing the entire order and return lifecycle, ensuring the flawless data-entry and processing of custom purchase orders, electronic data interchange (EDI) documents, and warranty-related requests Serving as the primary technical liaison between regional Sales Managers, plant Production Schedulers, and the internal Quality Department to resolve part discrepancies and expedite critical customer shipments Updating, auditing, and maintaining complex customer web portals, ensuring accurate institutional invoicing, real-time logistics tracking, and the timely resolution of return material authorizations (RMAs) Collaborating across Accounting and Sales teams to seamlessly onboard new corporate accounts, maintain master CRM data, and assist in assembling high-level project quotes and regional sales promotions What We Are Looking For Manufacturing Pedigree: A minimum of 2 years of dedicated client services success within an active manufacturing, industrial distribution, or technical product sectorworking directly alongside external sales reps and complex equipment specs Logistics & Return Acumen: Direct exposure to managing industrial RMA, warranty, or technical replacement processes is highly preferred, as these tasks align with the core day-to-day responsibilities Software & Data Savvy: Advanced technical proficiency within the Microsoft Office Suite and a proven capability to learn sophisticated, custom ERP/order-management platforms rapidly Analytical Troubleshooting: Sharp problem-solving instincts with a consultative, "can-do" attitude and the communication skills necessary to translate highly technical mechanical concepts to diverse audiences Professional Reliability: A rock-solid, dependable work history that demonstrates career longevity, excellent presentation skills, and a track record of consistent daily punctuality