Customer Service Jobs in Rock Hill, SC

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 26 Jobs

Customer Accounts Advisor

  • Rock Hill, SC
  • 2 days ago
  • Rock Hill, SC
  • 2 days ago

guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...

Lead Customer Service Representative, Full or Part Time

  • Chester, SC (18 miles from Rock Hill, SC)
  • 2 days ago
  • Chester, SC (18 miles from Rock Hill, SC)
  • 2 days ago

Store 2721504: 1801 J A Cochran Bypass, Chester, South Carolina 29706 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer...

Customer Service Representative, Full or Part Time

  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 2 days ago
  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 2 days ago

Store 2705963: 1766 Hwy 160 W, Fort Mill, South Carolina 29708 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative (Remote)

  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 5 days ago
  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 5 days ago

May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers....

Remote Work

Customer Success Representative, Compressor Technique - Rock Hill, SC

  • Rock Hill, SC
  • 5 days ago
  • Rock Hill, SC
  • 5 days ago

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...

Retail Customer Service Cashier

  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 6 days ago
  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 6 days ago

Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....

Remote Customer Service Representative

  • Rock Hill, SC
  • 9 days ago
  • Rock Hill, SC
  • 9 days ago

Remote Customer Service Representative Earn between $14.50 - $15 per hour. What will I do as a Remote Customer Service Representative?...

Remote Work

PRN Client Service Representative

  • Rock Hill, SC
  • 9 days ago
  • Rock Hill, SC
  • 9 days ago

Performs a range of administrative and customer service tasks, providing valuable support to the hospital....

Customer Service Associate

  • Matthews, NC (22 miles from Rock Hill, SC)
  • 10 days ago
  • Matthews, NC (22 miles from Rock Hill, SC)
  • 10 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Great Falls, SC (24 miles from Rock Hill, SC)
  • 10 days ago
  • Great Falls, SC (24 miles from Rock Hill, SC)
  • 10 days ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Representative

  • Rock Hill, SC
  • 10 days ago
  • Rock Hill, SC
  • 10 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative

  • Rock Hill, SC
  • 14 days ago
  • Rock Hill, SC
  • 14 days ago

Provide positive energy and top-notch customer service....

Liftline Customer Service Representative

  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 24 days ago
  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 24 days ago

This position will be responsible for performing the daily duties and functions of the LiftLine Customer Service Center with a primary focus involving the areas of Customer Service, Vendor Relations...

Pharmacy Customer Service Associate

  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 27 days ago
  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 27 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 29 days ago
  • Fort Mill, SC (11 miles from Rock Hill, SC)
  • 29 days ago

Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative Base Pay Range: $17.75 - 23.26 Starting rate of pay may vary based on factors including, but...

Demographic Data for Rock Hill, SC

Moving to Rock Hill, SC? Find some basic demographic data about Rock Hill, SC below.


Local
National
118,452
2,702
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
customer service
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Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Rock Hill, SC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Rock Hill, SC offer the following education background
High School or GED
34.7%
Bachelor's Degree
25.3%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.4%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Rock Hill, SC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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