Customer Service Jobs in Wilbraham, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - FT
- Windsor Locks, CT (18 miles from Wilbraham, MA)
- 1 day ago
- Windsor Locks, CT (18 miles from Wilbraham, MA)
- 1 day ago
service....
Customer Service Representative - PT
- Windsor Locks, CT (18 miles from Wilbraham, MA)
- 1 day ago
- Windsor Locks, CT (18 miles from Wilbraham, MA)
- 1 day ago
service....
Customer Service Representative
- Holyoke, MA (12 miles from Wilbraham, MA)
- 3 days ago
- Holyoke, MA (12 miles from Wilbraham, MA)
- 3 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Southbridge, MA (20 miles from Wilbraham, MA)
- 5 days ago
- Southbridge, MA (20 miles from Wilbraham, MA)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Chicopee, MA (8 miles from Wilbraham, MA)
- 8 days ago
- Chicopee, MA (8 miles from Wilbraham, MA)
- 8 days ago
We are seeking an experienced Customer Service Account Representative with print knowledge preferred for the Chicopee, MA location....
Customer Service Representative - CuraScript SD - Remote
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 8 days ago
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 8 days ago
Location: Bloomfield, US-CT Rate: Not Specified Type: Permanent Customer Service Representative - CuraScript SD - Remote CuraScript SD is currently seeking a Customer Service Representative....
Remote WorkLoss Prevention Customer Service Associate
- West Springfield, MA (10 miles from Wilbraham, MA)
- 9 days ago
- West Springfield, MA (10 miles from Wilbraham, MA)
- 9 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- Windsor, CT (22 miles from Wilbraham, MA)
- 9 days ago
- Windsor, CT (22 miles from Wilbraham, MA)
- 9 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Associate - Temporary
- Windsor Locks, CT (18 miles from Wilbraham, MA)
- 10 days ago
- Windsor Locks, CT (18 miles from Wilbraham, MA)
- 10 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Chicopee, MA (8 miles from Wilbraham, MA)
- 11 days ago
- Chicopee, MA (8 miles from Wilbraham, MA)
- 11 days ago
Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction....
Loss Prevention Customer Service Associate (Tactical)
- Chicopee, MA (8 miles from Wilbraham, MA)
- 11 days ago
- Chicopee, MA (8 miles from Wilbraham, MA)
- 11 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Southbridge, MA (20 miles from Wilbraham, MA)
- 11 days ago
- Southbridge, MA (20 miles from Wilbraham, MA)
- 11 days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service....
Customer Service Representative
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 16 days ago
- Bloomfield, CT (24 miles from Wilbraham, MA)
- 16 days ago
SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the...
Customer Service Representative
- Stafford Springs, CT (13 miles from Wilbraham, MA)
- 22 days ago
- Stafford Springs, CT (13 miles from Wilbraham, MA)
- 22 days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
WERE HIRING - Customer Service Representative WANTED
- Windsor, CT (22 miles from Wilbraham, MA)
- 23 days ago
- Windsor, CT (22 miles from Wilbraham, MA)
- 23 days ago
type: experience level: entry level job title: Customer Service Representative - Start ASAP Busy moving and storage company looking for a reliable and friendly Customer Service Representative to join...
Demographic Data for Wilbraham, MA
Moving to Wilbraham, MA? Find some basic demographic data about Wilbraham, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Wilbraham, MA
Highest Education Level
Customer Services in Wilbraham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »