Customer Service Jobs in Westfield, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - Remote - eviCore
- Bloomfield, CT (21 miles from Westfield, MA)
- 1 hour ago
- Bloomfield, CT (21 miles from Westfield, MA)
- 1 hour ago
.** **QUALIFICATIONS** **High School diploma or equivalent required** **Prior customer service background strongly** **preferred** **Intermediate** **profi** **ciency** **in Microsoft Outlook;** **s...
Remote WorkCustomer Service Representative
- Chicopee, MA (8 miles from Westfield, MA)
- 12 hours ago
- Chicopee, MA (8 miles from Westfield, MA)
- 12 hours ago
Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction....
Loss Prevention Customer Service Associate (Tactical)
- Chicopee, MA (8 miles from Westfield, MA)
- 12 hours ago
- Chicopee, MA (8 miles from Westfield, MA)
- 12 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Springfield, MA (10 miles from Westfield, MA)
- 1 day ago
- Springfield, MA (10 miles from Westfield, MA)
- 1 day ago
One year of previous customer service experience....
Pharmacy Customer Service Associate
- Bloomfield, CT (21 miles from Westfield, MA)
- 4 days ago
- Bloomfield, CT (21 miles from Westfield, MA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Canton, CT (21 miles from Westfield, MA)
- 4 days ago
- Canton, CT (21 miles from Westfield, MA)
- 4 days ago
The Veterinary Emergency Center of Canton is looking to add a friendly, compassionate and skilled Client Service Supervisor to join our team! This is a full-time role, with a required schedule of...
Customer Service Representative
- Bloomfield, CT (21 miles from Westfield, MA)
- 5 days ago
- Bloomfield, CT (21 miles from Westfield, MA)
- 5 days ago
SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the...
Customer Service Associate - Temporary
- Chicopee, MA (8 miles from Westfield, MA)
- 7 days ago
- Chicopee, MA (8 miles from Westfield, MA)
- 7 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Bloomfield, CT (21 miles from Westfield, MA)
- 10 days ago
- Bloomfield, CT (21 miles from Westfield, MA)
- 10 days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
WERE HIRING - Customer Service Representative WANTED
- Windsor, CT (22 miles from Westfield, MA)
- 12 days ago
- Windsor, CT (22 miles from Westfield, MA)
- 12 days ago
type: experience level: entry level job title: Customer Service Representative - Start ASAP Busy moving and storage company looking for a reliable and friendly Customer Service Representative to join...
Otisline Customer Service Representative - First Shift
- Bloomfield, CT (21 miles from Westfield, MA)
- 13 days ago
- Bloomfield, CT (21 miles from Westfield, MA)
- 13 days ago
What you will need to be successful: High school diploma Must have a dedicated workspace and high-speed internet Excellent customer service skills, including professional phone etiquette and the ability...
- Easthampton, MA (9 miles from Westfield, MA)
- 13 days ago
- Easthampton, MA (9 miles from Westfield, MA)
- 13 days ago
Responsible for meeting or exceeding customer service standards that are set forth by the department and/or bank....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Williamsburg, MA (18 miles from Westfield, MA)
- 13 days ago
- Williamsburg, MA (18 miles from Westfield, MA)
- 13 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Veterinary Customer Service Representative, VESH
- South Deerfield, MA (22 miles from Westfield, MA)
- 14 days ago
- South Deerfield, MA (22 miles from Westfield, MA)
- 14 days ago
Are you passionate about animals and have a knack for excellent customer service? We are seeking a Client Liaison to join our dedicated team at VESH South Deerfield!...
Customer Service Representative
- South Windsor, CT (24 miles from Westfield, MA)
- 17 days ago
- South Windsor, CT (24 miles from Westfield, MA)
- 17 days ago
Details: Job Title: Customer Service Representative Pay Rate: $28 - 33/hour Location: South Windsor, CT Area Code: 860 Zip Code: 06074 Start Date: ASAP A Customer Service Representative job in South...
Demographic Data for Westfield, MA
Moving to Westfield, MA? Find some basic demographic data about Westfield, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Westfield, MA
Highest Education Level
Customer Services in Westfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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