Customer Service Jobs in West Springfield, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Veterinary Customer Service Representative
- West Springfield, MA
- 2 hours ago
- West Springfield, MA
- 2 hours ago
Promote our culture of excellence and commitment to high-quality customer service and patient care....
Customer Service Representative
- East Hartford, CT (24 miles from West Springfield, MA)
- 19 hours ago
- East Hartford, CT (24 miles from West Springfield, MA)
- 19 hours ago
Meet/exceed daily performance standards (calls answered, customer service, quality)....
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
This position has no supervisory responsibilities and reports to a Customer Service Supervisor....
- Westfield, MA (7 miles from West Springfield, MA)
- 1 day ago
- Westfield, MA (7 miles from West Springfield, MA)
- 1 day ago
We're sorry the job you are trying to apply for has been filled. Maybe you would like to consider the Categories below : Be the First to Apply view Previous slide view Next Slide Las Vegas/Reno...
- East Hartford, CT (24 miles from West Springfield, MA)
- 1 day ago
- East Hartford, CT (24 miles from West Springfield, MA)
- 1 day ago
Meet/exceed daily performance standards (calls answered, customer service, quality)....
Customer Experience Associate II
- East Hartford, CT (24 miles from West Springfield, MA)
- 1 day ago
- East Hartford, CT (24 miles from West Springfield, MA)
- 1 day ago
Meet/exceed daily performance standards (calls answered, customer service, quality)....
Customer Service Representative, Part Time
- Hartford, CT (23 miles from West Springfield, MA)
- 3 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 3 days ago
Job Title Customer Service Representative, Part Time Job Description Summary JOB SUMMARY: The primary responsibility of this position is to provide inbound customer service phone and email support to...
Customer Service Representative
- Hartford, CT (23 miles from West Springfield, MA)
- 4 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 4 days ago
Customer Service Representative **Job Description Summary** JOB SUMMARY: The primary responsibility of this position is to provide inbound customer service phone and email support to customers with...
- Enfield, CT (10 miles from West Springfield, MA)
- 4 days ago
- Enfield, CT (10 miles from West Springfield, MA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Airport Customer Service Agent (Breeze) - BDL
- Windsor Locks, CT (13 miles from West Springfield, MA)
- 5 days ago
- Windsor Locks, CT (13 miles from West Springfield, MA)
- 5 days ago
This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...
Customer Service Representative
- Hartford, CT (23 miles from West Springfield, MA)
- 5 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 5 days ago
**Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- South Windsor, CT (20 miles from West Springfield, MA)
- 5 days ago
- South Windsor, CT (20 miles from West Springfield, MA)
- 5 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
- Enfield, CT (10 miles from West Springfield, MA)
- 5 days ago
- Enfield, CT (10 miles from West Springfield, MA)
- 5 days ago
As the name suggests, your main priority is to provide great customer service....
Associate Customer Care Representative
- East Hartford, CT (24 miles from West Springfield, MA)
- 6 days ago
- East Hartford, CT (24 miles from West Springfield, MA)
- 6 days ago
service Collaborate with others in a team setting Salary and Work Schedule: A starting annual salary of $50,577 ($24.32/hr)....
Remote WorkCustomer Service Representative II
- Windsor, CT (18 miles from West Springfield, MA)
- 7 days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 7 days ago
You'll have a variety of opportunities to further your career, whether it's in customer service, the skilled trades area or a corporate or technical group....
Remote WorkDemographic Data for West Springfield, MA
Moving to West Springfield, MA? Find some basic demographic data about West Springfield, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in West Springfield, MA
Highest Education Level
Customer Services in West Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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