Customer Service Jobs in West Springfield, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Appeals Coordinator Customer Experience Associate IV
- East Hartford, CT (24 miles from West Springfield, MA)
- 4 days ago
- East Hartford, CT (24 miles from West Springfield, MA)
- 4 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Hartford, CT (23 miles from West Springfield, MA)
- 10 hours ago
- Hartford, CT (23 miles from West Springfield, MA)
- 10 hours ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative, Specialized Services Bagster
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues....
Customer Service Representative, Life Contact Center
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkSenior Customer Service Representative - Corporate Filings
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
**What You'll be Doing:** As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems....
Customer Service Representative
- South Windsor, CT (20 miles from West Springfield, MA)
- 1 day ago
- South Windsor, CT (20 miles from West Springfield, MA)
- 1 day ago
Details: Job Title: Customer Service Representative Pay Rate: $28 - 33/hour Location: South Windsor, CT Area Code: 860 Zip Code: 06074 Start Date: ASAP A Customer Service Representative job in South...
Customer Service Representative II
- Windsor, CT (18 miles from West Springfield, MA)
- 2 days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 2 days ago
Youll have a variety of opportunities to further your career, whether its in customer service, the skilled trades area or a corporate or technical group....
Remote WorkCustomer Service Representative
- Windsor, CT (18 miles from West Springfield, MA)
- 2 days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 2 days ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
Part Time Customer Service and Sales Associate
- Hartford, CT (23 miles from West Springfield, MA)
- 2 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 2 days ago
Wage: $15.69/hr The Part Time Customer Service and Sales Associate consults with customers on their Hertz rental....
Customer Service Representative - FT
- Windsor Locks, CT (13 miles from West Springfield, MA)
- 3 days ago
- Windsor Locks, CT (13 miles from West Springfield, MA)
- 3 days ago
service....
Customer Service Representative - Remote
- Hartford, CT (23 miles from West Springfield, MA)
- 3 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 3 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkCustomer Service Representative 12:30pm-9pm EST
- Hartford, CT (23 miles from West Springfield, MA)
- 3 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 3 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Uniformed Loss Prevention Customer Service Associate Part Time - Hartford
- Hartford, CT (23 miles from West Springfield, MA)
- 3 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Pharmacy Customer Service Associate
- Southampton, MA (8 miles from West Springfield, MA)
- 4 days ago
- Southampton, MA (8 miles from West Springfield, MA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- South Windsor, CT (20 miles from West Springfield, MA)
- 4 days ago
- South Windsor, CT (20 miles from West Springfield, MA)
- 4 days ago
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
Demographic Data for West Springfield, MA
Moving to West Springfield, MA? Find some basic demographic data about West Springfield, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in West Springfield, MA
Highest Education Level
Customer Services in West Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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