Customer Service Jobs in Wayland, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Representative - Cashier
- Cambridge, MA (11 miles from Wayland, MA)
- 1 day ago
- Cambridge, MA (11 miles from Wayland, MA)
- 1 day ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Customer Care Representative (Virtual)
- Boston, MA (15 miles from Wayland, MA)
- 1 day ago
- Boston, MA (15 miles from Wayland, MA)
- 1 day ago
As a remote Benefits Representative, you will play a pivotal role in providing exceptional customer service and helping our members transform the way they protect their loved ones....
Veterinary Customer Service Representative
- Weymouth, MA (23 miles from Wayland, MA)
- 1 day ago
- Weymouth, MA (23 miles from Wayland, MA)
- 1 day ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Customer Service Representative
- Peabody, MA (23 miles from Wayland, MA)
- 1 day ago
- Peabody, MA (23 miles from Wayland, MA)
- 1 day ago
Listens and responds to customer service needs with the appropriate level of urgency. 6....
Customer Service Representative Part Time $17 Hourly
- Millbury, MA (24 miles from Wayland, MA)
- 1 day ago
- Millbury, MA (24 miles from Wayland, MA)
- 1 day ago
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product...
Customer Service Representative
- Waltham, MA (5 miles from Wayland, MA)
- 2 days ago
- Waltham, MA (5 miles from Wayland, MA)
- 2 days ago
Customer Service Representative Location: Waltham, MA Job Summary: Our client is seeking a dedicated and professional Customer Service Representative to join their esteemed team....
Savers / Value Village Careers - Customer Service Associate
- Wilmington, MA (17 miles from Wayland, MA)
- 2 days ago
- Wilmington, MA (17 miles from Wayland, MA)
- 2 days ago
We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness....
Associate Customer Service Representative
- Marlborough, MA (9 miles from Wayland, MA)
- 2 days ago
- Marlborough, MA (9 miles from Wayland, MA)
- 2 days ago
Apply to be an Associate Customer Service Representative today! 9888222...
- Framingham, MA (4 miles from Wayland, MA)
- 3 days ago
- Framingham, MA (4 miles from Wayland, MA)
- 3 days ago
As the name suggests, your main priority is to provide great customer service....
Healthcare Customer Service Representative
- Stoughton, MA (21 miles from Wayland, MA)
- 3 days ago
- Stoughton, MA (21 miles from Wayland, MA)
- 3 days ago
This role focuses on outbound calls and requires strong communication and customer service skills....
Senior Client Service Representative
- Boston, MA (15 miles from Wayland, MA)
- 3 days ago
- Boston, MA (15 miles from Wayland, MA)
- 3 days ago
Senior Client Service Representative Aleron United States, Massachusetts, Boston Jul 01, 2025 Description Are you a Senior Client Service Representative looking to join one of the top companies in...
Customer Service Associate - Dinner/Close Shift
- Medford, MA (12 miles from Wayland, MA)
- 3 days ago
- Medford, MA (12 miles from Wayland, MA)
- 3 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative I in Waltham, MA
- Waltham, MA (5 miles from Wayland, MA)
- 3 days ago
- Waltham, MA (5 miles from Wayland, MA)
- 3 days ago
About the Role: Ready to be the friendly voice that helps customers every day as a Customer Service Representative I?...
Customer Service & Retail Front Desk Associate - Store#385 - 108 East Main Street
- Milford, MA (16 miles from Wayland, MA)
- 3 days ago
- Milford, MA (16 miles from Wayland, MA)
- 3 days ago
Customer service representatives, technicians, managers, and many more positions are available across the country....
Retail Customer Service Associate Full Time
- Hudson, MA (9 miles from Wayland, MA)
- 3 days ago
- Hudson, MA (9 miles from Wayland, MA)
- 3 days ago
service to members....
Demographic Data for Wayland, MA
Moving to Wayland, MA? Find some basic demographic data about Wayland, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Wayland, MA
Highest Education Level
Customer Services in Wayland, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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