Customer Service Jobs in Washington, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 4 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 4 days ago
Customer Service Representative Job Poster : Jobs Skills:CustomerService | Location: Pittsfield, Massachusetts, United States Of America Views:2 Our Customer Service Representatives ensure that customers...
- Great Barrington, MA (14 miles from Washington, MA)
- 7 days ago
- Great Barrington, MA (14 miles from Washington, MA)
- 7 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
- Sheffield, MA (19 miles from Washington, MA)
- 8 days ago
- Sheffield, MA (19 miles from Washington, MA)
- 8 days ago
The role of Dispensary Associate is to provide excellent customer service and service in retail sales....
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 9 days ago
Home Comfort Customer Service Representative Reports to: Regional Manager Status: Full time, hourly non-exempt Hourly Rate: $18 - $22 ESSENTIAL FUNCTIONS ' include and are not limited to: + Consistently...
- Easthampton, MA (21 miles from Washington, MA)
- 12 days ago
- Easthampton, MA (21 miles from Washington, MA)
- 12 days ago
Responsible for meeting or exceeding customer service standards that are set forth by the department and/or bank....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Williamsburg, MA (19 miles from Washington, MA)
- 12 days ago
- Williamsburg, MA (19 miles from Washington, MA)
- 12 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Customer Service Associate - Temporary
- Pittsfield, MA (12 miles from Washington, MA)
- 13 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 13 days ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Retail Customer Service Cashier
- Canaan, NY (16 miles from Washington, MA)
- 17 days ago
- Canaan, NY (16 miles from Washington, MA)
- 17 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 18 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 18 days ago
Our Pittsfield client is seeking a Part Time Customer Service Representative (CSR) to serve as the first point of contact for customers, assisting with general inquiries, scheduling, and problem resolution...
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 22 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 22 days ago
Requirements of this position are: - Previous customer service experience in an office environment - Excellent customer service skills - Ability to multi-task in a fast-paced environment - Demonstrated...
Customer Service Representative (Manufacturing)
- Westfield, MA (21 miles from Washington, MA)
- 23 days ago
- Westfield, MA (21 miles from Washington, MA)
- 23 days ago
Westfield Electroplating Company is seeking a knowledgeable Customer Service Representative....
Customer Service Representative - Commercial Printer or Print Environment in Pittsfield,MA,US
- Pittsfield, MA (12 miles from Washington, MA)
- 26 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 26 days ago
Title: Customer Service Representative Location: Pittsfield, MA Job Status: Full Time Reports to: General Manager Location: 3 Federico Drive Work Schedule: 8:00 am - 5:00 pm; M-F Travel Required:...
- Westfield, MA (21 miles from Washington, MA)
- 27 days ago
- Westfield, MA (21 miles from Washington, MA)
- 27 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Pittsfield, MA (12 miles from Washington, MA)
- 30+ days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 30+ days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Demographic Data for Washington, MA
Moving to Washington, MA? Find some basic demographic data about Washington, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Washington, MA
Highest Education Level
Customer Services in Washington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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