Customer Service Jobs in Washington, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Pharmacy Customer Service Associate
- Lee, MA (4 miles from Washington, MA)
- 1 day ago
- Lee, MA (4 miles from Washington, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative- Berkshire Medical Center, Patient Accounting, Shift: Day, 40hrs
- Pittsfield, MA (12 miles from Washington, MA)
- 4 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 4 days ago
Job Summary The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient...
Customer Service Associate - Temporary
- Canaan, CT (22 miles from Washington, MA)
- 5 days ago
- Canaan, CT (22 miles from Washington, MA)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Williamsburg, MA (19 miles from Washington, MA)
- 7 days ago
- Williamsburg, MA (19 miles from Washington, MA)
- 7 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Retail Customer Service Cashier
- Canaan, NY (16 miles from Washington, MA)
- 10 days ago
- Canaan, NY (16 miles from Washington, MA)
- 10 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
CSR-Customer Service Representative
- Westfield, MA (21 miles from Washington, MA)
- 14 days ago
- Westfield, MA (21 miles from Washington, MA)
- 14 days ago
CSR / Customer Service Representative Westfield machining companycurrently seeking a Customer Service Representative to join their team.Full time, direct hire opportunity!...
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 20 days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 20 days ago
Our award-winning contact center is known for deliveringoutstanding customer service experiences and we want to work with othersthat have a drive to be the best at what they do....
Customer Service Representative - Pittsfield, MA
- Pittsfield, MA (12 miles from Washington, MA)
- 30+ days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 30+ days ago
Our award-winning contact center is known for delivering outstanding customer service experiences and we want to work with others that have a drive to be the best at what they do....
Customer Service Representative
- Pittsfield, MA (12 miles from Washington, MA)
- 45+ days ago
- Pittsfield, MA (12 miles from Washington, MA)
- 45+ days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Demographic Data for Washington, MA
Moving to Washington, MA? Find some basic demographic data about Washington, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Washington, MA
Highest Education Level
Customer Services in Washington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »