Customer Service Jobs in Wakefield, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Burlington, MA (7 miles from Wakefield, MA)
- 12 hours ago
- Burlington, MA (7 miles from Wakefield, MA)
- 12 hours ago
Our client, a leading organization in the customer service industry, is seeking a Customer Service Associate to join their team....
Customer Service Representative - PT
- East Boston, MA (9 miles from Wakefield, MA)
- 23 days ago
- East Boston, MA (9 miles from Wakefield, MA)
- 23 days ago
service....
Retail Customer Service Associate
- Waltham, MA (12 miles from Wakefield, MA)
- 9 hours ago
- Waltham, MA (12 miles from Wakefield, MA)
- 9 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
International Customer Service Representative-Bilingual-English/Spanish
- Bedford, MA (10 miles from Wakefield, MA)
- 9 hours ago
- Bedford, MA (10 miles from Wakefield, MA)
- 9 hours ago
Job Title: International Customer Service Representative (Bilingual - English/Spanish) Job Type: Full-Time / Direct Hire Overview: We are seeking a detail-oriented and bilingual International Customer...
Customer Service Representative (REMOTE: 10:30am-7pmEDT)
- Waltham, MA (12 miles from Wakefield, MA)
- 9 hours ago
- Waltham, MA (12 miles from Wakefield, MA)
- 9 hours ago
Our Customer Service team is critical to the success of preserving the stem cells....
Remote Work- Boston, MA (9 miles from Wakefield, MA)
- 9 hours ago
- Boston, MA (9 miles from Wakefield, MA)
- 9 hours ago
Back to results Customer Service Agent Branches & Operations Full-time Boston, MA, United States Apply now Apply now Ready to elevate your customer service game?...
Customer Service Representative, Boston (BOS) - Part Time
- East Boston, MA (9 miles from Wakefield, MA)
- 10 hours ago
- East Boston, MA (9 miles from Wakefield, MA)
- 10 hours ago
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers)....
Pharmacy Customer Service Associate
- Lowell, MA (16 miles from Wakefield, MA)
- 21 hours ago
- Lowell, MA (16 miles from Wakefield, MA)
- 21 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Plaistow, NH (23 miles from Wakefield, MA)
- 21 hours ago
- Plaistow, NH (23 miles from Wakefield, MA)
- 21 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Hybrid Entry-Level Client Service Representative
- Boston, MA (9 miles from Wakefield, MA)
- 1 day ago
- Boston, MA (9 miles from Wakefield, MA)
- 1 day ago
Hybrid Entry-Level Client Service Representative ID: 550271 Posted: 5/7/2025 Location: Boston, MA Category: Admin - Administrative Job Type: Temporary Duration: 3 - 6 Months Description Are you a...
Customer Service Representative Provider Service Division August 2025
- Hingham, MA (24 miles from Wakefield, MA)
- 1 day ago
- Hingham, MA (24 miles from Wakefield, MA)
- 1 day ago
Required Qualifications: High school diploma or equivalent required 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email,...
Customer Success Representative
- Littleton, MA (21 miles from Wakefield, MA)
- 1 day ago
- Littleton, MA (21 miles from Wakefield, MA)
- 1 day ago
Job Posting Start Date 05-07-2025 Job Posting End Date 05-30-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Boston, MA (9 miles from Wakefield, MA)
- 2 days ago
- Boston, MA (9 miles from Wakefield, MA)
- 2 days ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Customer Service Representative
- Natick, MA (20 miles from Wakefield, MA)
- 2 days ago
- Natick, MA (20 miles from Wakefield, MA)
- 2 days ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
Customer Service Representative
- Boston, MA (9 miles from Wakefield, MA)
- 2 days ago
- Boston, MA (9 miles from Wakefield, MA)
- 2 days ago
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
Demographic Data for Wakefield, MA
Moving to Wakefield, MA? Find some basic demographic data about Wakefield, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Wakefield, MA
Highest Education Level
Customer Services in Wakefield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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