Customer Service Jobs in Tewksbury, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Boston, MA (19 miles from Tewksbury, MA)
- 30+ days ago
- Boston, MA (19 miles from Tewksbury, MA)
- 30+ days ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Customer Service Representative Refill Pharmacy Technician - Freedom - Remote, AZ; Onsite, MA
- Newburyport, MA (22 miles from Tewksbury, MA)
- 15 hours ago
- Newburyport, MA (22 miles from Tewksbury, MA)
- 15 hours ago
This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness....
Customer Experience Associate III
- Salem, MA (17 miles from Tewksbury, MA)
- 16 hours ago
- Salem, MA (17 miles from Tewksbury, MA)
- 16 hours ago
The Customer Experience Associate III is expected to be highly flexible and proficient in several key areas related to Salem Five customer service and to leverage the considerable banking and customer...
Customer Service Representative
- Methuen, MA (8 miles from Tewksbury, MA)
- 18 hours ago
- Methuen, MA (8 miles from Tewksbury, MA)
- 18 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Pharmacy Customer Service Associate
- Lowell, MA (4 miles from Tewksbury, MA)
- 18 hours ago
- Lowell, MA (4 miles from Tewksbury, MA)
- 18 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Wilmington, MA (4 miles from Tewksbury, MA)
- 18 hours ago
- Wilmington, MA (4 miles from Tewksbury, MA)
- 18 hours ago
This is a Full-Time Position RESPONSIBILITIES Provide outstanding customer service on all calls and online inquiries....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Pelham, NH (9 miles from Tewksbury, MA)
- 19 hours ago
- Pelham, NH (9 miles from Tewksbury, MA)
- 19 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Chelmsford, MA (6 miles from Tewksbury, MA)
- 19 hours ago
- Chelmsford, MA (6 miles from Tewksbury, MA)
- 19 hours ago
Customer Service Representative Benefits: PTO Time Flex Schedule Get Paid Weekly Bonuses 401(k) Match @ 4% Paid Training, Educational Allowances/Reimbursement for Field-related Courses Blue Cross Blue...
Aviation Front Desk Customer Service Representative
- Concord, MA (12 miles from Tewksbury, MA)
- 19 hours ago
- Concord, MA (12 miles from Tewksbury, MA)
- 19 hours ago
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where...
Customer Service Representative II / Executive Assistant - New
- Boston, MA (19 miles from Tewksbury, MA)
- 1 day ago
- Boston, MA (19 miles from Tewksbury, MA)
- 1 day ago
Department: Customer Care Center/Fulfillment SUMMARY The Customer Service Representative II / Executive Assistant serves the dual purpose of providing customer service on behalf of The Mother Church...
Customer Care Representative I
- Boston, MA (19 miles from Tewksbury, MA)
- 2 days ago
- Boston, MA (19 miles from Tewksbury, MA)
- 2 days ago
Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Boston, MA (19 miles from Tewksbury, MA)
- 2 days ago
- Boston, MA (19 miles from Tewksbury, MA)
- 2 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Customer Service Representative Refill Pharmacy Technician - Freedom - Remote, AZ; Onsite, MA
- Merrimac, MA (19 miles from Tewksbury, MA)
- 3 days ago
- Merrimac, MA (19 miles from Tewksbury, MA)
- 3 days ago
This is not your average customer service job youll work for a company that truly cares about people while helping our patients achieve happiness....
Customer Service Agent - Seasonal
- East Boston, MA (19 miles from Tewksbury, MA)
- 3 days ago
- East Boston, MA (19 miles from Tewksbury, MA)
- 3 days ago
Excellent customer service skills and a positive attitude are required....
Demographic Data for Tewksbury, MA
Moving to Tewksbury, MA? Find some basic demographic data about Tewksbury, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Tewksbury, MA
Highest Education Level
Customer Services in Tewksbury, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »