Customer Service Jobs in Swampscott, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Retail Customer Service Representative - Cashier
- Cambridge, MA (13 miles from Swampscott, MA)
- 11 hours ago
- Cambridge, MA (13 miles from Swampscott, MA)
- 11 hours ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Customer Care Representative (Virtual)
- Boston, MA (11 miles from Swampscott, MA)
- 18 hours ago
- Boston, MA (11 miles from Swampscott, MA)
- 18 hours ago
As a remote Benefits Representative, you will play a pivotal role in providing exceptional customer service and helping our members transform the way they protect their loved ones....
Veterinary Customer Service Representative
- Weymouth, MA (18 miles from Swampscott, MA)
- 18 hours ago
- Weymouth, MA (18 miles from Swampscott, MA)
- 18 hours ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Customer Service Representative
- Peabody, MA (5 miles from Swampscott, MA)
- 18 hours ago
- Peabody, MA (5 miles from Swampscott, MA)
- 18 hours ago
Listens and responds to customer service needs with the appropriate level of urgency. 6....
Veterinary Customer Service Representative
- South Weymouth, MA (21 miles from Swampscott, MA)
- 1 day ago
- South Weymouth, MA (21 miles from Swampscott, MA)
- 1 day ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Customer Experience Associate I
- Salem, MA (2 miles from Swampscott, MA)
- 1 day ago
- Salem, MA (2 miles from Swampscott, MA)
- 1 day ago
EDUCATION and/or EXPERIENCE Associate's or Bachelor's degree and/or previous customer service experience preferred. Banking/financial services experience a plus, although not required....
Customer Service Representative
- Waltham, MA (18 miles from Swampscott, MA)
- 1 day ago
- Waltham, MA (18 miles from Swampscott, MA)
- 1 day ago
Customer Service Representative Location: Waltham, MA Job Summary: Our client is seeking a dedicated and professional Customer Service Representative to join their esteemed team....
Savers / Value Village Careers - Customer Service Associate
- Wilmington, MA (15 miles from Swampscott, MA)
- 1 day ago
- Wilmington, MA (15 miles from Swampscott, MA)
- 1 day ago
We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness....
Customer Service Representative
- Salem, MA (2 miles from Swampscott, MA)
- 2 days ago
- Salem, MA (2 miles from Swampscott, MA)
- 2 days ago
Job Listing ID: 4300998 Job Title: Customer Service Representative Application Deadline: 09/25/2025Job Location: Salem Date Posted: 06/28/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of Job...
Senior Client Service Representative
- Boston, MA (11 miles from Swampscott, MA)
- 2 days ago
- Boston, MA (11 miles from Swampscott, MA)
- 2 days ago
Senior Client Service Representative Aleron United States, Massachusetts, Boston Jul 01, 2025 Description Are you a Senior Client Service Representative looking to join one of the top companies in...
- Cohasset, MA (17 miles from Swampscott, MA)
- 2 days ago
- Cohasset, MA (17 miles from Swampscott, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Dinner/Close Shift
- Medford, MA (12 miles from Swampscott, MA)
- 2 days ago
- Medford, MA (12 miles from Swampscott, MA)
- 2 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative - Hybrid
- North Andover, MA (16 miles from Swampscott, MA)
- 3 days ago
- North Andover, MA (16 miles from Swampscott, MA)
- 3 days ago
Vaco Boston has partnered with our client to help fill a customer Service Representative role....
Customer Service Representative I in Waltham, MA
- Waltham, MA (18 miles from Swampscott, MA)
- 3 days ago
- Waltham, MA (18 miles from Swampscott, MA)
- 3 days ago
About the Role: Ready to be the friendly voice that helps customers every day as a Customer Service Representative I?...
Pharmacy Customer Service Associate
- Haverhill, MA (23 miles from Swampscott, MA)
- 3 days ago
- Haverhill, MA (23 miles from Swampscott, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Demographic Data for Swampscott, MA
Moving to Swampscott, MA? Find some basic demographic data about Swampscott, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Swampscott, MA
Highest Education Level
Customer Services in Swampscott, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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