Customer Service Jobs in Springfield, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 43 Jobs

Customer Relations Specialist

  • Belchertown, MA (15 miles from Springfield, MA)
  • 1 day ago
  • Belchertown, MA (15 miles from Springfield, MA)
  • 1 day ago

Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....

Customer Service Representative (remote)

  • Hartford, CT (22 miles from Springfield, MA)
  • 1 day ago
  • Hartford, CT (22 miles from Springfield, MA)
  • 1 day ago

CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....

Remote Work

Customer Service Associate

  • East Hartford, CT (22 miles from Springfield, MA)
  • 1 day ago
  • East Hartford, CT (22 miles from Springfield, MA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate, InMotion

  • Windsor Locks, CT (12 miles from Springfield, MA)
  • 2 days ago
  • Windsor Locks, CT (12 miles from Springfield, MA)
  • 2 days ago

The Customer Service Associate, Electronics provides an exceptional customer experience and assists with general upkeep of the store....

Customer Service Representative Part-Time

  • Simsbury, CT (19 miles from Springfield, MA)
  • 2 days ago
  • Simsbury, CT (19 miles from Springfield, MA)
  • 2 days ago

Customer Service Representatives play an important part in giving our customers the excellent service that makes us successful....

Customer Service Associate - Temporary

  • Ware, MA (20 miles from Springfield, MA)
  • 2 days ago
  • Ware, MA (20 miles from Springfield, MA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Ludlow, MA (9 miles from Springfield, MA)
  • 2 days ago
  • Ludlow, MA (9 miles from Springfield, MA)
  • 2 days ago

Key Accountabilities: Client Service - 50% Handles complex client issues while executing excellent customer service principles....

Uniformed Loss Prevention Customer Service Associate Part Time - Hartford

  • Hartford, CT (22 miles from Springfield, MA)
  • 2 days ago
  • Hartford, CT (22 miles from Springfield, MA)
  • 2 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Pharmacy Customer Service Associate

  • Southampton, MA (11 miles from Springfield, MA)
  • 2 days ago
  • Southampton, MA (11 miles from Springfield, MA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Windsor, CT (17 miles from Springfield, MA)
  • 3 days ago
  • Windsor, CT (17 miles from Springfield, MA)
  • 3 days ago

Perform duties related to overall customer service and account management: logistics, contract management, and customer relations....

Customer Service Representative

  • Hartford, CT (22 miles from Springfield, MA)
  • 4 days ago
  • Hartford, CT (22 miles from Springfield, MA)
  • 4 days ago

As a Customer Service Representative your primary role is to provide support and an effortless experience to policyholders....

Remote Work

Client Service Representative

  • Hadley, MA (17 miles from Springfield, MA)
  • 4 days ago
  • Hadley, MA (17 miles from Springfield, MA)
  • 4 days ago

Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Riverbend Animal Hospital is looking to add a compassionate and skilled Client...

Part Time Customer Service and Sales Associate

  • Hartford, CT (22 miles from Springfield, MA)
  • 6 days ago
  • Hartford, CT (22 miles from Springfield, MA)
  • 6 days ago

Wage: $15.69/hr The Customer Service and Sales Associate consults with customers on their Hertz rental....

Customer Service Representative

  • Enfield, CT (8 miles from Springfield, MA)
  • 6 days ago
  • Enfield, CT (8 miles from Springfield, MA)
  • 6 days ago

service software 1 to 3 years of office experience Experience in customer service, preferably in the refuse industry Customer service orientation Strong communication and computer skills Call center...

Bilingual Spanish Customer Service Representative - Remote

  • Hartford, CT (22 miles from Springfield, MA)
  • 7 days ago
  • Hartford, CT (22 miles from Springfield, MA)
  • 7 days ago

This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....

Remote Work

Demographic Data for Springfield, MA

Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.

Local
National
146,445
2,449
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Springfield, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Springfield, MA offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Springfield, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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