Customer Service Jobs in Springfield, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- South Windsor, CT (18 miles from Springfield, MA)
- 3 hours ago
- South Windsor, CT (18 miles from Springfield, MA)
- 3 hours ago
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. South Windsor Veterinary Clinic is looking to add a compassionate and skilled...
Customer Service Representative
- East Hartford, CT (22 miles from Springfield, MA)
- 20 hours ago
- East Hartford, CT (22 miles from Springfield, MA)
- 20 hours ago
Aerospace industry experience desired Customer support experience 1-3 years Highly effective communications and influencing skills Previous customer service experience recommended Experience dealing...
- Manchester, CT (23 miles from Springfield, MA)
- 1 day ago
- Manchester, CT (23 miles from Springfield, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
Customer Service Representative Job ID 230213 Posted 30-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...
Associate Customer Service Representative
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Veterinary Customer Service Representative
- West Springfield, MA (3 miles from Springfield, MA)
- 2 days ago
- West Springfield, MA (3 miles from Springfield, MA)
- 2 days ago
Promote our culture of excellence and commitment to high-quality customer service and patient care....
Customer Service Representative
- East Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
- East Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
Meet/exceed daily performance standards (calls answered, customer service, quality)....
- Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 2 days ago
This position has no supervisory responsibilities and reports to a Customer Service Supervisor....
- Westfield, MA (10 miles from Springfield, MA)
- 3 days ago
- Westfield, MA (10 miles from Springfield, MA)
- 3 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
- East Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
- East Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
Meet/exceed daily performance standards (calls answered, customer service, quality)....
Customer Experience Associate II
- East Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
- East Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
Meet/exceed daily performance standards (calls answered, customer service, quality)....
Customer Service Representative
- Manchester, CT (23 miles from Springfield, MA)
- 3 days ago
- Manchester, CT (23 miles from Springfield, MA)
- 3 days ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Customer Service Representative, Part Time
- Hartford, CT (22 miles from Springfield, MA)
- 5 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 5 days ago
Job Title Customer Service Representative, Part Time Job Description Summary JOB SUMMARY: The primary responsibility of this position is to provide inbound customer service phone and email support to...
Customer Service Representative
- Hartford, CT (22 miles from Springfield, MA)
- 6 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 6 days ago
Customer Service Representative **Job Description Summary** JOB SUMMARY: The primary responsibility of this position is to provide inbound customer service phone and email support to customers with...
Airport Customer Service Agent (Breeze) - BDL
- Windsor Locks, CT (12 miles from Springfield, MA)
- 7 days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 7 days ago
This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Springfield, MA
Highest Education Level
Customer Services in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Typing
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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