Customer Service Jobs in Somerville, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Somerville, MA)
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Somerville, MA)
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Representative - PT
- East Boston, MA (4 miles from Somerville, MA)
- 16 days ago
- East Boston, MA (4 miles from Somerville, MA)
- 16 days ago
service....
Environmental Central Customer Service Representative
- North Scituate, MA (19 miles from Somerville, MA)
- 6 hours ago
- North Scituate, MA (19 miles from Somerville, MA)
- 6 hours ago
Clean Harbors is looking for an Environmental Central Customer Service Representative to sit in our Norwell, MA office....
Retail Customer Service Associate Part Time
- Revere, MA (5 miles from Somerville, MA)
- 1 hour ago
- Revere, MA (5 miles from Somerville, MA)
- 1 hour ago
service to members....
Pharmacy Customer Service Associate
- Ashland, MA (20 miles from Somerville, MA)
- 2 hours ago
- Ashland, MA (20 miles from Somerville, MA)
- 2 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Stoughton, MA (18 miles from Somerville, MA)
- 3 hours ago
- Stoughton, MA (18 miles from Somerville, MA)
- 3 hours ago
This is a Full-Time Position RESPONSIBILITIES Provide outstanding customer service on all calls and online inquiries....
Customer Service Representative(Manufacturing)
- Marlborough, MA (23 miles from Somerville, MA)
- 8 hours ago
- Marlborough, MA (23 miles from Somerville, MA)
- 8 hours ago
Job Title: Customer Service Representative (CSR) Position Overview: Seeking a proactive and customer-focused Customer Service Representative to support domestic order management and implement functional...
Customer Service Representative
- Boston, MA (2 miles from Somerville, MA)
- 9 hours ago
- Boston, MA (2 miles from Somerville, MA)
- 9 hours ago
Front Desk Customer Service Representative Location: Burnsville, MN Job Type: Full-time Contract-to-hire Pay: $18- $20/hr....
Customer Service Associate - Temporary
- Lowell, MA (21 miles from Somerville, MA)
- 11 hours ago
- Lowell, MA (21 miles from Somerville, MA)
- 11 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Senior Customer Experience Associate - Chelmsford (26.25hrs/week)
- Chelmsford, MA (19 miles from Somerville, MA)
- 13 hours ago
- Chelmsford, MA (19 miles from Somerville, MA)
- 13 hours ago
Wed love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience...
Veterinary Client Service Representative
- Medford, MA (1 mile from Somerville, MA)
- 13 hours ago
- Medford, MA (1 mile from Somerville, MA)
- 13 hours ago
Thrive Pet Healthcare is seeking a full-time Veterinary Customer Service Representative to join our growing team at Thrive Medford!...
Customer Service Associate, InMotion
- Boston, MA (2 miles from Somerville, MA)
- 13 hours ago
- Boston, MA (2 miles from Somerville, MA)
- 13 hours ago
The Customer Service Associate, Electronics will provide excellent service to customers in a timely, courteous, and friendly fashion....
Customer Service Representative
- Cambridge, MA (1 mile from Somerville, MA)
- 23 hours ago
- Cambridge, MA (1 mile from Somerville, MA)
- 23 hours ago
our team and help us continue this mission.Job DescriptionWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our customer service team....
Customer Service Representative
- Andover, MA (18 miles from Somerville, MA)
- 1 day ago
- Andover, MA (18 miles from Somerville, MA)
- 1 day ago
Our client, a leading technology company, is seeking a Temporary Inside Sales Representative for a 3-6-month assignment. This is an onsite role based in Andover, MA, offering a schedule of 8:30 AM...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Burlington, MA (10 miles from Somerville, MA)
- 1 day ago
- Burlington, MA (10 miles from Somerville, MA)
- 1 day ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Demographic Data for Somerville, MA
Moving to Somerville, MA? Find some basic demographic data about Somerville, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Somerville, MA
Highest Education Level
Customer Services in Somerville, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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