Customer Service Jobs in Somerville, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Somerville, MA)
- 9 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Somerville, MA)
- 9 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Client Service Representative - Financial Services (Onsite)
- Wakefield, MA (8 miles from Somerville, MA)
- 7 days ago
- Wakefield, MA (8 miles from Somerville, MA)
- 7 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Entry Level Customer Service Representative- Merrimack, NH
- Lynnfield, MA (11 miles from Somerville, MA)
- 10 hours ago
- Lynnfield, MA (11 miles from Somerville, MA)
- 10 hours ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Customer Service Representative- Merrimack, NH
- Concord, MA (14 miles from Somerville, MA)
- 10 hours ago
- Concord, MA (14 miles from Somerville, MA)
- 10 hours ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Retail Customer Service Associate Part Time
- Stoughton, MA (18 miles from Somerville, MA)
- 11 hours ago
- Stoughton, MA (18 miles from Somerville, MA)
- 11 hours ago
service to members....
Amazon Locker+ Customer Service Associate
- Charlestown, MA (1 mile from Somerville, MA)
- 12 hours ago
- Charlestown, MA (1 mile from Somerville, MA)
- 12 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative - Remote
- Boston, MA (2 miles from Somerville, MA)
- 12 hours ago
- Boston, MA (2 miles from Somerville, MA)
- 12 hours ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkCustomer Service Representative
- Boston, MA (2 miles from Somerville, MA)
- 12 hours ago
- Boston, MA (2 miles from Somerville, MA)
- 12 hours ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Customer Service Representative
- Boston, MA (2 miles from Somerville, MA)
- 13 hours ago
- Boston, MA (2 miles from Somerville, MA)
- 13 hours ago
Job Description We are currently seeking a Customer Service Representative who can become an integral member of the team....
Senior Customer Service Representative
- Billerica, MA (14 miles from Somerville, MA)
- 13 hours ago
- Billerica, MA (14 miles from Somerville, MA)
- 13 hours ago
They are seeking a Senior Customer Service Representative to support global accounts and ensure top-tier service delivery....
Bilingual in Spanish Customer Service Representative I
- Boston, MA (2 miles from Somerville, MA)
- 13 hours ago
- Boston, MA (2 miles from Somerville, MA)
- 13 hours ago
**Qualifications for Best in Class Customer Service:** **Empathy** : The ability to understand and share the feelings of customers is crucial....
Remote Work- Boston, MA (2 miles from Somerville, MA)
- 13 hours ago
- Boston, MA (2 miles from Somerville, MA)
- 13 hours ago
Are you passionate about delivering exceptional client experiences? Join our client's team in Boston, MA as a Client Services Representative! You'll be the crucial link in supporting client...
Customer Service Associate - Temporary
- Tewksbury, MA (17 miles from Somerville, MA)
- 14 hours ago
- Tewksbury, MA (17 miles from Somerville, MA)
- 14 hours ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Membership Desk / Customer Service Representative
- Lawrence, MA (22 miles from Somerville, MA)
- 14 hours ago
- Lawrence, MA (22 miles from Somerville, MA)
- 14 hours ago
The Customer Service Representative (CSR) is the initial contact that career center customers encounter....
Pharmacy Customer Service Associate
- Tewksbury, MA (17 miles from Somerville, MA)
- 14 hours ago
- Tewksbury, MA (17 miles from Somerville, MA)
- 14 hours ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Demographic Data for Somerville, MA
Moving to Somerville, MA? Find some basic demographic data about Somerville, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Somerville, MA
Highest Education Level
Customer Services in Somerville, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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