Customer Service Jobs in Somerville, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 110 Jobs
TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Customer Service Associate

  • Cambridge, MA (1 mile from Somerville, MA)
  • 1 hour ago
  • Cambridge, MA (1 mile from Somerville, MA)
  • 1 hour ago

. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...

Client Service Representative

  • Westford, MA (22 miles from Somerville, MA)
  • 1 hour ago
  • Westford, MA (22 miles from Somerville, MA)
  • 1 hour ago

Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the...

Sales & Customer Service Associate

  • Saugus, MA (7 miles from Somerville, MA)
  • 2 hours ago
  • Saugus, MA (7 miles from Somerville, MA)
  • 2 hours ago

service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...

Pharmacy Customer Service Associate

  • North Reading, MA (13 miles from Somerville, MA)
  • 14 hours ago
  • North Reading, MA (13 miles from Somerville, MA)
  • 14 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative - FT

  • Boston, MA (2 miles from Somerville, MA)
  • 14 hours ago
  • Boston, MA (2 miles from Somerville, MA)
  • 14 hours ago

service....

Customer Accounts Advisor

  • Dorchester, MA (5 miles from Somerville, MA)
  • 21 hours ago
  • Dorchester, MA (5 miles from Somerville, MA)
  • 21 hours ago

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service....

Associate Customer Service Representative

  • Boston, MA (2 miles from Somerville, MA)
  • 1 day ago
  • Boston, MA (2 miles from Somerville, MA)
  • 1 day ago

** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...

Customer Service Representative

  • Boston, MA (2 miles from Somerville, MA)
  • 1 day ago
  • Boston, MA (2 miles from Somerville, MA)
  • 1 day ago

Customer Service Representative Job ID 230213 Posted 30-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...

Customer Service Agent

  • Cambridge, MA (1 mile from Somerville, MA)
  • 1 day ago
  • Cambridge, MA (1 mile from Somerville, MA)
  • 1 day ago

In this role, you will be the primary point of contact for customer service requests, specializing in returns, repairs, and exchanges....

Customer Service Associate

  • Peabody, MA (12 miles from Somerville, MA)
  • 2 days ago
  • Peabody, MA (12 miles from Somerville, MA)
  • 2 days ago

Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...

Loss Prevention Customer Service Associate II

  • Brookline, MA (4 miles from Somerville, MA)
  • 2 days ago
  • Brookline, MA (4 miles from Somerville, MA)
  • 2 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Associate - Temporary

  • Malden, MA (4 miles from Somerville, MA)
  • 2 days ago
  • Malden, MA (4 miles from Somerville, MA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Entry Level Client Service Representative

  • Boston, MA (2 miles from Somerville, MA)
  • 2 days ago
  • Boston, MA (2 miles from Somerville, MA)
  • 2 days ago

Do you have customer service experience? If you answered yes to those three questions, then apply today!...

Customer Service Representative/Lot Attendant

  • Salem, MA (13 miles from Somerville, MA)
  • 3 days ago
  • Salem, MA (13 miles from Somerville, MA)
  • 3 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Demographic Data for Somerville, MA

Moving to Somerville, MA? Find some basic demographic data about Somerville, MA below.

Local
National
79,039
1,520
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Somerville, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Somerville, MA offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Somerville, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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