Customer Service Jobs in Saugus, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative- Merrimack, NH
- West Somerville, MA (7 miles from Saugus, MA)
- 3 hours ago
- West Somerville, MA (7 miles from Saugus, MA)
- 3 hours ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Customer Service Representative- Merrimack, NH - Now Hiring
- Watertown, MA (10 miles from Saugus, MA)
- 3 hours ago
- Watertown, MA (10 miles from Saugus, MA)
- 3 hours ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Entry Level Customer Service Representative- Merrimack, NH - Now Hiring
- Arlington, MA (8 miles from Saugus, MA)
- 4 hours ago
- Arlington, MA (8 miles from Saugus, MA)
- 4 hours ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
- Cambridge, MA (8 miles from Saugus, MA)
- 9 hours ago
- Cambridge, MA (8 miles from Saugus, MA)
- 9 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Westford, MA (23 miles from Saugus, MA)
- 9 hours ago
- Westford, MA (23 miles from Saugus, MA)
- 9 hours ago
Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the...
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Pharmacy Customer Service Associate
- North Reading, MA (8 miles from Saugus, MA)
- 22 hours ago
- North Reading, MA (8 miles from Saugus, MA)
- 22 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - FT
- Boston, MA (8 miles from Saugus, MA)
- 22 hours ago
- Boston, MA (8 miles from Saugus, MA)
- 22 hours ago
service....
- Dorchester, MA (11 miles from Saugus, MA)
- 1 day ago
- Dorchester, MA (11 miles from Saugus, MA)
- 1 day ago
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service....
Associate Customer Service Representative
- Boston, MA (8 miles from Saugus, MA)
- 2 days ago
- Boston, MA (8 miles from Saugus, MA)
- 2 days ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Customer Service Representative
- Boston, MA (8 miles from Saugus, MA)
- 2 days ago
- Boston, MA (8 miles from Saugus, MA)
- 2 days ago
Customer Service Representative Job ID 230213 Posted 30-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...
- Cambridge, MA (8 miles from Saugus, MA)
- 2 days ago
- Cambridge, MA (8 miles from Saugus, MA)
- 2 days ago
In this role, you will be the primary point of contact for customer service requests, specializing in returns, repairs, and exchanges....
- Peabody, MA (4 miles from Saugus, MA)
- 2 days ago
- Peabody, MA (4 miles from Saugus, MA)
- 2 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
- Rowley, MA (18 miles from Saugus, MA)
- 2 days ago
- Rowley, MA (18 miles from Saugus, MA)
- 2 days ago
With experience in customer service or sales, particularly in the construction or home improvement industries, they bring valuable expertise to the role....
Demographic Data for Saugus, MA
Moving to Saugus, MA? Find some basic demographic data about Saugus, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Saugus, MA
Highest Education Level
Customer Services in Saugus, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Typing
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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