Customer Service Jobs in Saugus, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Framingham, MA (23 miles from Saugus, MA)
- 22 days ago
- Framingham, MA (23 miles from Saugus, MA)
- 22 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative
- Dorchester, MA (11 miles from Saugus, MA)
- 3 hours ago
- Dorchester, MA (11 miles from Saugus, MA)
- 3 hours ago
Dependable Cleaners is seeking friendly Customer Service Representatives (CSR's) to join our organization....
Retail Customer Service Associate
- Boston, MA (8 miles from Saugus, MA)
- 4 hours ago
- Boston, MA (8 miles from Saugus, MA)
- 4 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Agent - Boston Logan International Airport (BOS)
- East Boston, MA (6 miles from Saugus, MA)
- 4 hours ago
- East Boston, MA (6 miles from Saugus, MA)
- 4 hours ago
Job Description Our Customer Service Agent plays a vital role in providing exceptional service to passengers and visitors at the airport....
/19301/e5c01222-7b25-41c4-94d6-f37904388cb2.png&z=8&s=RTL&ih_t=6%2F12%2F2025+11%3A46%3A31+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- Lowell, MA (19 miles from Saugus, MA)
- 14 hours ago
- Lowell, MA (19 miles from Saugus, MA)
- 14 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Georgetown, MA (17 miles from Saugus, MA)
- 17 hours ago
- Georgetown, MA (17 miles from Saugus, MA)
- 17 hours ago
TYPICAL EDUCATIONAL AND RELEVANT EXPERIENCE: Associates Degree highly desirable or 2-3 years customer service experience in HVAC or Technical industry....
Customer Service Representative
- Ipswich, MA (17 miles from Saugus, MA)
- 1 day ago
- Ipswich, MA (17 miles from Saugus, MA)
- 1 day ago
A Day in the Life: We are looking for a dynamic and customer-focused individual to lead our Checkout Department. As a supervisor, you'll ensure smooth and efficient checkout operations, manage and...
Client Service Representative - Financial Services (Onsite)
- Wakefield, MA (3 miles from Saugus, MA)
- 1 day ago
- Wakefield, MA (3 miles from Saugus, MA)
- 1 day ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Client Service Representative, Alternatives
- Boston, MA (8 miles from Saugus, MA)
- 1 day ago
- Boston, MA (8 miles from Saugus, MA)
- 1 day ago
At BBH, Partnership is more than a form of ownershipits our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients...
Private Bank Client Relations Associate - Life Sciences
- Boston, MA (8 miles from Saugus, MA)
- 1 day ago
- Boston, MA (8 miles from Saugus, MA)
- 1 day ago
Description Citizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented...
Insurance Customer Service Representative
- Reading, MA (6 miles from Saugus, MA)
- 1 day ago
- Reading, MA (6 miles from Saugus, MA)
- 1 day ago
service focus Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software Grow, with us: AssuredPartners is passionate about fueling...
Customer Service Associate Uniformed
- Dorchester, MA (11 miles from Saugus, MA)
- 2 days ago
- Dorchester, MA (11 miles from Saugus, MA)
- 2 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
On-Site Customer Service Representative - Somerville, MA
- Somerville, MA (7 miles from Saugus, MA)
- 2 days ago
- Somerville, MA (7 miles from Saugus, MA)
- 2 days ago
Job Summary: This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must!...
Customer Service Representative - Lab 9:30am-6pm
- Concord, MA (17 miles from Saugus, MA)
- 2 days ago
- Concord, MA (17 miles from Saugus, MA)
- 2 days ago
· Skills o Must have excellent customer service skills o Must have strong administrative skills and working knowledge of medical terminology. o Strong organizational and communication skills required...
Customer Service Representative
- Concord, MA (17 miles from Saugus, MA)
- 2 days ago
- Concord, MA (17 miles from Saugus, MA)
- 2 days ago
Job Summary Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner....
Demographic Data for Saugus, MA
Moving to Saugus, MA? Find some basic demographic data about Saugus, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Saugus, MA
Highest Education Level
Customer Services in Saugus, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »