Customer Service Jobs in Northampton, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Holyoke, MA (7 miles from Northampton, MA)
- 11 hours ago
- Holyoke, MA (7 miles from Northampton, MA)
- 11 hours ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Pharmacy Customer Service Associate
- Chicopee, MA (11 miles from Northampton, MA)
- 1 day ago
- Chicopee, MA (11 miles from Northampton, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Easthampton, MA (5 miles from Northampton, MA)
- 1 day ago
- Easthampton, MA (5 miles from Northampton, MA)
- 1 day ago
Responsible for meeting or exceeding customer service standards that are set forth by the department and/or bank....
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Williamsburg, MA (10 miles from Northampton, MA)
- 1 day ago
- Williamsburg, MA (10 miles from Northampton, MA)
- 1 day ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Customer Service Representative
- Palmer, MA (18 miles from Northampton, MA)
- 1 day ago
- Palmer, MA (18 miles from Northampton, MA)
- 1 day ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Customer Service Associate - Temporary
- Turners Falls, MA (18 miles from Northampton, MA)
- 2 days ago
- Turners Falls, MA (18 miles from Northampton, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Enfield, CT (24 miles from Northampton, MA)
- 3 days ago
- Enfield, CT (24 miles from Northampton, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Manufacturing Customer Service Representative
- Chicopee, MA (11 miles from Northampton, MA)
- 9 days ago
- Chicopee, MA (11 miles from Northampton, MA)
- 9 days ago
Provides and monitors the metric for on-time delivery, order fulfillment and cycle time....
Customer Service Representative (Manufacturing)
- Westfield, MA (13 miles from Northampton, MA)
- 11 days ago
- Westfield, MA (13 miles from Northampton, MA)
- 11 days ago
Westfield Electroplating Company is seeking a knowledgeable Customer Service Representative....
Customer Service Representative - Full or Part Time
- Greenfield, MA (20 miles from Northampton, MA)
- 14 days ago
- Greenfield, MA (20 miles from Northampton, MA)
- 14 days ago
Store 4707510: 223 Mohawk Tr, Greenfield, Massachusetts 01301 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
U-Box Customer Care Representative (CDL)
- West Springfield, MA (14 miles from Northampton, MA)
- 15 days ago
- West Springfield, MA (14 miles from Northampton, MA)
- 15 days ago
Transport storage containers to and from specified destinations, e.g., customers homes and businesses local routes only....
- Enfield, CT (24 miles from Northampton, MA)
- 18 days ago
- Enfield, CT (24 miles from Northampton, MA)
- 18 days ago
As the name suggests, your main priority is to provide great customer service....
Client Service Representative - AMAZING BENEFITS!
- Haydenville, MA (6 miles from Northampton, MA)
- 18 days ago
- Haydenville, MA (6 miles from Northampton, MA)
- 18 days ago
Takes and routes messages for veterinarians and staff members....
- Greenfield, MA (20 miles from Northampton, MA)
- 20 days ago
- Greenfield, MA (20 miles from Northampton, MA)
- 20 days ago
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
Client Service Representative (Onsite)
- Springfield, MA (15 miles from Northampton, MA)
- 21 days ago
- Springfield, MA (15 miles from Northampton, MA)
- 21 days ago
Job title: Client Service Representative Reports to: Client Manager Classification: Hourly, Non-Exempt Location: Onsite, Massachusetts Salary: $14 - $18 Starting pay varies based on location and...
Demographic Data for Northampton, MA
Moving to Northampton, MA? Find some basic demographic data about Northampton, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Northampton, MA
Highest Education Level
Customer Services in Northampton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Service Sales
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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