Customer Service Jobs in North Reading, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 115 Jobs
Lowell Rd Veterinary Center

Veterinary Customer Service Representative

Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...

Amazon Locker+ Customer Service Associate

  • Newburyport, MA (19 miles from North Reading, MA)
  • 1 hour ago
  • Newburyport, MA (19 miles from North Reading, MA)
  • 1 hour ago

Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service Representative

  • Dracut, MA (13 miles from North Reading, MA)
  • 2 hours ago
  • Dracut, MA (13 miles from North Reading, MA)
  • 2 hours ago

Customer Service Representative "CSR" Lazy River Products' Customer Service Representatives "CSR" will be primarily responsible for providing superior support, interaction, and educational guidance...

Customer Support Associate

  • Billerica, MA (8 miles from North Reading, MA)
  • 2 hours ago
  • Billerica, MA (8 miles from North Reading, MA)
  • 2 hours ago

service, call centers, or administrative support roles Familiarity with CRM is a plus High school diploma or equivalent Responsibilities: Make outbound calls to customers from a provided list to follow...

Somerville Loss Prevention Customer Service Associate II

  • Winter Hill, MA (13 miles from North Reading, MA)
  • 9 hours ago
  • Winter Hill, MA (13 miles from North Reading, MA)
  • 9 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Loss Prevention Customer Service Associate II Dedham MA

  • Dedham, MA (23 miles from North Reading, MA)
  • 12 hours ago
  • Dedham, MA (23 miles from North Reading, MA)
  • 12 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Associate

  • Chelsea, MA (12 miles from North Reading, MA)
  • 12 hours ago
  • Chelsea, MA (12 miles from North Reading, MA)
  • 12 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Client Service Representative

  • Waltham, MA (15 miles from North Reading, MA)
  • 2 days ago
  • Waltham, MA (15 miles from North Reading, MA)
  • 2 days ago

Client Service Representative Call Center & Customer Service $ 27.78 / Hour location_on Waltham, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...

Customer Service Representative

  • Quincy, MA (23 miles from North Reading, MA)
  • 2 days ago
  • Quincy, MA (23 miles from North Reading, MA)
  • 2 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative - FT

  • Boston, MA (15 miles from North Reading, MA)
  • 2 days ago
  • Boston, MA (15 miles from North Reading, MA)
  • 2 days ago

service....

Customer Service Representative

  • Needham, MA (22 miles from North Reading, MA)
  • 2 days ago
  • Needham, MA (22 miles from North Reading, MA)
  • 2 days ago

Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...

Customer Service Representative - UniFirst

  • Boston, MA (15 miles from North Reading, MA)
  • 2 days ago
  • Boston, MA (15 miles from North Reading, MA)
  • 2 days ago

UniFirst is seeking a dedicated Customer Service Representative to join our team....

Customer Service Representative

  • Wakefield, MA (5 miles from North Reading, MA)
  • 3 days ago
  • Wakefield, MA (5 miles from North Reading, MA)
  • 3 days ago

Vaco Boston has partnered with our client to help fill a Customer Service Representative role....

Healthcare Customer Service Representative

  • Salem, MA (10 miles from North Reading, MA)
  • 3 days ago
  • Salem, MA (10 miles from North Reading, MA)
  • 3 days ago

Job Summary: Job Title: Customer Service Representative - Medicare Advantage Job Description: We are seeking a dedicated and professional Customer Service Representative to join our Medicare Advantage...

Customer Service Representative (Change of Agent) - Remote USA R0049353

  • Salem, MA (10 miles from North Reading, MA)
  • 3 days ago
  • Salem, MA (10 miles from North Reading, MA)
  • 3 days ago

This is a remote position and you will report to the Manager, Customer Service and work under the leadership of the Associate Director, Customer Service....

Remote Work

Demographic Data for North Reading, MA

Moving to North Reading, MA? Find some basic demographic data about North Reading, MA below.


Local
National
15,554
512
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
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Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in North Reading, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in North Reading, MA offer the following education background
High School or GED
34.5%
Bachelor's Degree
25.3%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in North Reading, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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