Customer Service Jobs in Needham Heights, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 136 Jobs
TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Customer Service Representative

  • Boston, MA (9 miles from Needham Heights, MA)
  • 7 hours ago
  • Boston, MA (9 miles from Needham Heights, MA)
  • 7 hours ago

Customer Service Representative **Sr....

Remote Work

Savers / Value Village Careers - Customer Service Associate

  • Marlborough, MA (16 miles from Needham Heights, MA)
  • 15 hours ago
  • Marlborough, MA (16 miles from Needham Heights, MA)
  • 15 hours ago

We are hiring for both Full Time and Part Time Customer Service Associates The opportunity to celebrate uniqueness....

Admin Customer Care Representative

  • Quincy, MA (11 miles from Needham Heights, MA)
  • 15 hours ago
  • Quincy, MA (11 miles from Needham Heights, MA)
  • 15 hours ago

Provide excellent customer service to both internal and external customers. Enhance customer loyalty through engagement via phone and email....

Pharmacy Customer Service Associate

  • Ashland, MA (12 miles from Needham Heights, MA)
  • 1 day ago
  • Ashland, MA (12 miles from Needham Heights, MA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative I

  • Somerville, MA (8 miles from Needham Heights, MA)
  • 1 day ago
  • Somerville, MA (8 miles from Needham Heights, MA)
  • 1 day ago

The primary goal of PBS is to resolve the guarantors concerns focusing on providing excellent customer service that enhances their overall experience with MGB. - Respond to patient/guarantor/Customer...

Customer Service Associate - Nights/Weekends

  • Boston, MA (9 miles from Needham Heights, MA)
  • 1 day ago
  • Boston, MA (9 miles from Needham Heights, MA)
  • 1 day ago

As the name suggests, your main priority is to provide great customer service....

Client Service Representative (Hybrid)

  • Milford, MA (18 miles from Needham Heights, MA)
  • 1 day ago
  • Milford, MA (18 miles from Needham Heights, MA)
  • 1 day ago

The ideal candidate will provide exceptional customer service to clients, resolve inquiries, and ensure customer satisfaction....

Client Service Representative II

  • Marlborough, MA (16 miles from Needham Heights, MA)
  • 1 day ago
  • Marlborough, MA (16 miles from Needham Heights, MA)
  • 1 day ago

Overview Client Service Representative II - Marlborough, MA - Monday to Friday 9:30AM-6:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...

Remote --- Customer Service Representative

  • Winter Hill, MA (9 miles from Needham Heights, MA)
  • 1 day ago
  • Winter Hill, MA (9 miles from Needham Heights, MA)
  • 1 day ago

Category : Customer Service/SupportAbout TPTP is a global, digital business services company....

Remote Work

Client Service Representative I - October Start

  • Boston, MA (9 miles from Needham Heights, MA)
  • 2 days ago
  • Boston, MA (9 miles from Needham Heights, MA)
  • 2 days ago

WHAT WE ARE LOOKING FOR Associates Degree or equivalent experience preferred. 0-1+ year of customer service experience preferred. Detailed communication and analytical skills....

Pharmacy Customer Service Associate

  • Shrewsbury, MA (24 miles from Needham Heights, MA)
  • 2 days ago
  • Shrewsbury, MA (24 miles from Needham Heights, MA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Everett, MA (11 miles from Needham Heights, MA)
  • 2 days ago
  • Everett, MA (11 miles from Needham Heights, MA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Andover, MA (24 miles from Needham Heights, MA)
  • 3 days ago
  • Andover, MA (24 miles from Needham Heights, MA)
  • 3 days ago

Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...

Customer Service Associate - Morning & Lunch Shift

  • Marlborough, MA (16 miles from Needham Heights, MA)
  • 3 days ago
  • Marlborough, MA (16 miles from Needham Heights, MA)
  • 3 days ago

As the name suggests, your main priority is to provide great customer service....

Demographic Data for Needham Heights, MA

Moving to Needham Heights, MA? Find some basic demographic data about Needham Heights, MA below.


Local
National
10,732
703
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
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Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Needham Heights, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Needham Heights, MA offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Needham Heights, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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