Customer Service Jobs in Needham Heights, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (18 miles from Needham Heights, MA)
- 1 day ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (18 miles from Needham Heights, MA)
- 1 day ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Representative
- Boston, MA (9 miles from Needham Heights, MA)
- 7 hours ago
- Boston, MA (9 miles from Needham Heights, MA)
- 7 hours ago
Customer Service Representative **Sr....
Remote WorkSavers / Value Village Careers - Customer Service Associate
- Marlborough, MA (16 miles from Needham Heights, MA)
- 15 hours ago
- Marlborough, MA (16 miles from Needham Heights, MA)
- 15 hours ago
We are hiring for both Full Time and Part Time Customer Service Associates The opportunity to celebrate uniqueness....
Admin Customer Care Representative
- Quincy, MA (11 miles from Needham Heights, MA)
- 15 hours ago
- Quincy, MA (11 miles from Needham Heights, MA)
- 15 hours ago
Provide excellent customer service to both internal and external customers. Enhance customer loyalty through engagement via phone and email....
Pharmacy Customer Service Associate
- Ashland, MA (12 miles from Needham Heights, MA)
- 1 day ago
- Ashland, MA (12 miles from Needham Heights, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative I
- Somerville, MA (8 miles from Needham Heights, MA)
- 1 day ago
- Somerville, MA (8 miles from Needham Heights, MA)
- 1 day ago
The primary goal of PBS is to resolve the guarantors concerns focusing on providing excellent customer service that enhances their overall experience with MGB. - Respond to patient/guarantor/Customer...
Customer Service Associate - Nights/Weekends
- Boston, MA (9 miles from Needham Heights, MA)
- 1 day ago
- Boston, MA (9 miles from Needham Heights, MA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Client Service Representative (Hybrid)
- Milford, MA (18 miles from Needham Heights, MA)
- 1 day ago
- Milford, MA (18 miles from Needham Heights, MA)
- 1 day ago
The ideal candidate will provide exceptional customer service to clients, resolve inquiries, and ensure customer satisfaction....
Client Service Representative II
- Marlborough, MA (16 miles from Needham Heights, MA)
- 1 day ago
- Marlborough, MA (16 miles from Needham Heights, MA)
- 1 day ago
Overview Client Service Representative II - Marlborough, MA - Monday to Friday 9:30AM-6:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...
Remote --- Customer Service Representative
- Winter Hill, MA (9 miles from Needham Heights, MA)
- 1 day ago
- Winter Hill, MA (9 miles from Needham Heights, MA)
- 1 day ago
Category : Customer Service/SupportAbout TPTP is a global, digital business services company....
Remote WorkClient Service Representative I - October Start
- Boston, MA (9 miles from Needham Heights, MA)
- 2 days ago
- Boston, MA (9 miles from Needham Heights, MA)
- 2 days ago
WHAT WE ARE LOOKING FOR Associates Degree or equivalent experience preferred. 0-1+ year of customer service experience preferred. Detailed communication and analytical skills....
Pharmacy Customer Service Associate
- Shrewsbury, MA (24 miles from Needham Heights, MA)
- 2 days ago
- Shrewsbury, MA (24 miles from Needham Heights, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Everett, MA (11 miles from Needham Heights, MA)
- 2 days ago
- Everett, MA (11 miles from Needham Heights, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Andover, MA (24 miles from Needham Heights, MA)
- 3 days ago
- Andover, MA (24 miles from Needham Heights, MA)
- 3 days ago
Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (16 miles from Needham Heights, MA)
- 3 days ago
- Marlborough, MA (16 miles from Needham Heights, MA)
- 3 days ago
As the name suggests, your main priority is to provide great customer service....
Demographic Data for Needham Heights, MA
Moving to Needham Heights, MA? Find some basic demographic data about Needham Heights, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Needham Heights, MA
Highest Education Level
Customer Services in Needham Heights, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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