Customer Service Jobs in Malden, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Malden, MA)
- 1 day ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Malden, MA)
- 1 day ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Framingham, MA (20 miles from Malden, MA)
- 22 days ago
- Framingham, MA (20 miles from Malden, MA)
- 22 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative - PT
- East Boston, MA (4 miles from Malden, MA)
- 25 days ago
- East Boston, MA (4 miles from Malden, MA)
- 25 days ago
service....
Amazon Locker+ Customer Service Associate
- Methuen, MA (21 miles from Malden, MA)
- 6 hours ago
- Methuen, MA (21 miles from Malden, MA)
- 6 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Lead Customer Service Representative
- Methuen, MA (21 miles from Malden, MA)
- 18 hours ago
- Methuen, MA (21 miles from Malden, MA)
- 18 hours ago
Store 4707512: 181 Pelham St, Methuen, Massachusetts 01844 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Wakefield, MA (4 miles from Malden, MA)
- 18 hours ago
- Wakefield, MA (4 miles from Malden, MA)
- 18 hours ago
Store 4707500: 448 Salem St, Wakefield, Massachusetts 01880 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Somerville, MA (4 miles from Malden, MA)
- 19 hours ago
- Somerville, MA (4 miles from Malden, MA)
- 19 hours ago
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy....
Customer Service Representative
- Framingham, MA (20 miles from Malden, MA)
- 1 day ago
- Framingham, MA (20 miles from Malden, MA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- East Boston, MA (4 miles from Malden, MA)
- 1 day ago
- East Boston, MA (4 miles from Malden, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate
- Waltham, MA (10 miles from Malden, MA)
- 1 day ago
- Waltham, MA (10 miles from Malden, MA)
- 1 day ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
International Customer Service Representative-Bilingual-English/Spanish
- Bedford, MA (12 miles from Malden, MA)
- 1 day ago
- Bedford, MA (12 miles from Malden, MA)
- 1 day ago
Job Title: International Customer Service Representative (Bilingual - English/Spanish) Job Type: Full-Time / Direct Hire Overview: We are seeking a detail-oriented and bilingual International Customer...
Customer Service Representative (REMOTE: 10:30am-7pmEDT)
- Waltham, MA (10 miles from Malden, MA)
- 1 day ago
- Waltham, MA (10 miles from Malden, MA)
- 1 day ago
Our Customer Service team is critical to the success of preserving the stem cells....
Remote Work- Boston, MA (5 miles from Malden, MA)
- 1 day ago
- Boston, MA (5 miles from Malden, MA)
- 1 day ago
Back to results Customer Service Agent Branches & Operations Full-time Boston, MA, United States Apply now Apply now Ready to elevate your customer service game?...
Customer Service Representative, Boston (BOS) - Part Time
- East Boston, MA (4 miles from Malden, MA)
- 1 day ago
- East Boston, MA (4 miles from Malden, MA)
- 1 day ago
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers)....
Hybrid Entry-Level Client Service Representative
- Boston, MA (5 miles from Malden, MA)
- 2 days ago
- Boston, MA (5 miles from Malden, MA)
- 2 days ago
Hybrid Entry-Level Client Service Representative ID: 550271 Posted: 5/7/2025 Location: Boston, MA Category: Admin - Administrative Job Type: Temporary Duration: 3 - 6 Months Description Are you a...
Demographic Data for Malden, MA
Moving to Malden, MA? Find some basic demographic data about Malden, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Malden, MA
Highest Education Level
Customer Services in Malden, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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