Customer Service Jobs in Lowell, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (9 miles from Lowell, MA)
- 4 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (9 miles from Lowell, MA)
- 4 days ago
clients and patients warmly upon arrival Maintaining a clean, organized, and welcoming front desk and lobby area Triage client concerns and direct them appropriately Answering phone calls and emails; routing...
Customer Service Representative- Merrimack, NH - Now Hiring
- Marlborough, MA (24 miles from Lowell, MA)
- 3 hours ago
- Marlborough, MA (24 miles from Lowell, MA)
- 3 hours ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Customer Service Representative- Merrimack, NH
- West Somerville, MA (19 miles from Lowell, MA)
- 3 hours ago
- West Somerville, MA (19 miles from Lowell, MA)
- 3 hours ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Entry Level Customer Service Representative- Merrimack, NH - Now Hiring
- Arlington, MA (17 miles from Lowell, MA)
- 3 hours ago
- Arlington, MA (17 miles from Lowell, MA)
- 3 hours ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Customer Service Associate - Full-time / Part-time
- Saugus, MA (19 miles from Lowell, MA)
- 4 hours ago
- Saugus, MA (19 miles from Lowell, MA)
- 4 hours ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
- Cambridge, MA (20 miles from Lowell, MA)
- 8 hours ago
- Cambridge, MA (20 miles from Lowell, MA)
- 8 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Westford, MA (8 miles from Lowell, MA)
- 9 hours ago
- Westford, MA (8 miles from Lowell, MA)
- 9 hours ago
Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the...
Sales & Customer Service Associate
- Saugus, MA (19 miles from Lowell, MA)
- 10 hours ago
- Saugus, MA (19 miles from Lowell, MA)
- 10 hours ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Pharmacy Customer Service Associate
- North Reading, MA (12 miles from Lowell, MA)
- 22 hours ago
- North Reading, MA (12 miles from Lowell, MA)
- 22 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - FT
- Boston, MA (23 miles from Lowell, MA)
- 22 hours ago
- Boston, MA (23 miles from Lowell, MA)
- 22 hours ago
service....
Airport Customer Service Agent (United) - MHT
- Manchester, NH (24 miles from Lowell, MA)
- 23 hours ago
- Manchester, NH (24 miles from Lowell, MA)
- 23 hours ago
This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...
Customer Service Associate - Temporary
- Nashua, NH (9 miles from Lowell, MA)
- 1 day ago
- Nashua, NH (9 miles from Lowell, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Associate Customer Service Representative
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Customer Service Representative
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
Customer Service Representative Job ID 230213 Posted 30-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...
- Cambridge, MA (20 miles from Lowell, MA)
- 2 days ago
- Cambridge, MA (20 miles from Lowell, MA)
- 2 days ago
In this role, you will be the primary point of contact for customer service requests, specializing in returns, repairs, and exchanges....
Demographic Data for Lowell, MA
Moving to Lowell, MA? Find some basic demographic data about Lowell, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Lowell, MA
Highest Education Level
Customer Services in Lowell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Typing
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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