Customer Service Jobs in Lowell, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Andover, MA (6 miles from Lowell, MA)
- moments ago
- Andover, MA (6 miles from Lowell, MA)
- moments ago
Our client, a leading technology company, is seeking a Temporary Inside Sales Representative for a 3-6-month assignment. This is an onsite role based in Andover, MA, offering a schedule of 8:30 AM...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Burlington, MA (11 miles from Lowell, MA)
- moments ago
- Burlington, MA (11 miles from Lowell, MA)
- moments ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
- Waltham, MA (17 miles from Lowell, MA)
- 1 hour ago
- Waltham, MA (17 miles from Lowell, MA)
- 1 hour ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate
- Chestnut Hill, MA (24 miles from Lowell, MA)
- 3 hours ago
- Chestnut Hill, MA (24 miles from Lowell, MA)
- 3 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Pathology Customer Service Representative
- Boston, MA (23 miles from Lowell, MA)
- 3 hours ago
- Boston, MA (23 miles from Lowell, MA)
- 3 hours ago
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active...
Customer Service Representative
- Peabody, MA (18 miles from Lowell, MA)
- 4 hours ago
- Peabody, MA (18 miles from Lowell, MA)
- 4 hours ago
The TMC Customer Service Representative has responsibilities for coordinating the sales operations at TMC, supporting customers in global locations, doing sales administrative work, communicating across...
Customer Service Representative ($17-18/hr, Weekend Availability Preferred)
- Malden, MA (19 miles from Lowell, MA)
- 1 day ago
- Malden, MA (19 miles from Lowell, MA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Saugus, MA (19 miles from Lowell, MA)
- 1 day ago
- Saugus, MA (19 miles from Lowell, MA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Retail Customer Service Representative - Cashier
- Cambridge, MA (20 miles from Lowell, MA)
- 1 day ago
- Cambridge, MA (20 miles from Lowell, MA)
- 1 day ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Client Service Representative II
- Marlborough, MA (24 miles from Lowell, MA)
- 1 day ago
- Marlborough, MA (24 miles from Lowell, MA)
- 1 day ago
Overview Client Service Representative II - Marlborough, MA - Monday to Friday 10:30AM-7:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...
Retail Customer Service Associate
- Salem, MA (22 miles from Lowell, MA)
- 2 days ago
- Salem, MA (22 miles from Lowell, MA)
- 2 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Sr Customer Service Representative
- Salem, MA (22 miles from Lowell, MA)
- 2 days ago
- Salem, MA (22 miles from Lowell, MA)
- 2 days ago
May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed. BASIC REQUIREMENTS: High school graduate or equivalent....
Customer Service Representative
- Salem, MA (22 miles from Lowell, MA)
- 2 days ago
- Salem, MA (22 miles from Lowell, MA)
- 2 days ago
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
Pharmacy Customer Service Associate
- Marlborough, MA (24 miles from Lowell, MA)
- 2 days ago
- Marlborough, MA (24 miles from Lowell, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Salem, NH (10 miles from Lowell, MA)
- 3 days ago
- Salem, NH (10 miles from Lowell, MA)
- 3 days ago
Store 4707238: 238 North Broadway, Salem, New Hampshire 03079 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Lowell, MA
Moving to Lowell, MA? Find some basic demographic data about Lowell, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Lowell, MA
Highest Education Level
Customer Services in Lowell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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