Customer Service Jobs in Lowell, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Client Service Representative - Financial Services (Onsite)
- Wakefield, MA (16 miles from Lowell, MA)
- 6 days ago
- Wakefield, MA (16 miles from Lowell, MA)
- 6 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
- Manchester, NH (24 miles from Lowell, MA)
- 1 hour ago
- Manchester, NH (24 miles from Lowell, MA)
- 1 hour ago
Ability to maintain proficiency in the customer service systems, processes, product offerings and workflow of critical functional areas outside of CS....
Loss Prevention Customer Service Associate
- Roxbury, MA (24 miles from Lowell, MA)
- 1 hour ago
- Roxbury, MA (24 miles from Lowell, MA)
- 1 hour ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Pharmacy Customer Service Associate
- Marlborough, MA (24 miles from Lowell, MA)
- 11 hours ago
- Marlborough, MA (24 miles from Lowell, MA)
- 11 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Marlborough, MA (24 miles from Lowell, MA)
- 23 hours ago
- Marlborough, MA (24 miles from Lowell, MA)
- 23 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Amazon Locker+ Customer Service Associate
- Newtonville, MA (21 miles from Lowell, MA)
- 1 day ago
- Newtonville, MA (21 miles from Lowell, MA)
- 1 day ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative (Banker) - Boston
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
Demonstrate a genuine passion for helping people and a commitment to providing exceptional customer service....
- Nashua, NH (9 miles from Lowell, MA)
- 1 day ago
- Nashua, NH (9 miles from Lowell, MA)
- 1 day ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
Avis Customer Service Associate Outdoor Lot Support (Full-Time)
- Manchester, NH (24 miles from Lowell, MA)
- 2 days ago
- Manchester, NH (24 miles from Lowell, MA)
- 2 days ago
service....
Customer Service Representative 12:30pm-9pm EST
- Salem, MA (22 miles from Lowell, MA)
- 2 days ago
- Salem, MA (22 miles from Lowell, MA)
- 2 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Bilingual Customer Accounts Advisor
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Loss Prevention Customer Service Associate
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
Loss Prevention Customer Service Associate Marshalls - 3.6 Boston, MA Job Details Part-time $15.00 - $18.60 an hour 11 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability...
Customer Service Representative, Life Contact Center
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Representative, Specialized Services Bagster
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues....
Demographic Data for Lowell, MA
Moving to Lowell, MA? Find some basic demographic data about Lowell, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Lowell, MA
Highest Education Level
Customer Services in Lowell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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