Customer Service Jobs in Franklin, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (18 miles from Franklin, MA)
- 12 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (18 miles from Franklin, MA)
- 12 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Dorchester, MA (22 miles from Franklin, MA)
- 9 days ago
- Dorchester, MA (22 miles from Franklin, MA)
- 9 days ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Guild - Payroll Customer Service Representative Grade 32 (Temporary Vacancy)(SY25-26)
- Roxbury, MA (24 miles from Franklin, MA)
- 7 hours ago
- Roxbury, MA (24 miles from Franklin, MA)
- 7 hours ago
This position is a temporary vacancy covering for a payroll customer service representative on leave....
Loss Prevention Customer Service Associate
- Westwood, MA (14 miles from Franklin, MA)
- 19 hours ago
- Westwood, MA (14 miles from Franklin, MA)
- 19 hours ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
U-Box Customer Care Representative (CDL)
- Abington, MA (23 miles from Franklin, MA)
- 19 hours ago
- Abington, MA (23 miles from Franklin, MA)
- 19 hours ago
Transport storage containers to and from specified destinations, e.g., customers homes and businesses local routes only....
Customer Service Associate - Temporary
- Rumford, RI (17 miles from Franklin, MA)
- 19 hours ago
- Rumford, RI (17 miles from Franklin, MA)
- 19 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Roxbury, MA (24 miles from Franklin, MA)
- 19 hours ago
- Roxbury, MA (24 miles from Franklin, MA)
- 19 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Roxbury, MA (24 miles from Franklin, MA)
- 19 hours ago
- Roxbury, MA (24 miles from Franklin, MA)
- 19 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative, Provider Relations
- Providence, RI (18 miles from Franklin, MA)
- 2 days ago
- Providence, RI (18 miles from Franklin, MA)
- 2 days ago
If you have prior experience in healthcare customer service, strong problem solving and communication skills, and are looking for your next career move, apply now!...
Customer Service Representative - Remote
- Providence, RI (18 miles from Franklin, MA)
- 2 days ago
- Providence, RI (18 miles from Franklin, MA)
- 2 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkCustomer Service Representative - Remote
- Providence, RI (18 miles from Franklin, MA)
- 2 days ago
- Providence, RI (18 miles from Franklin, MA)
- 2 days ago
**Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and...
Remote WorkCustomer Service Representative
- Providence, RI (18 miles from Franklin, MA)
- 2 days ago
- Providence, RI (18 miles from Franklin, MA)
- 2 days ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Customer Service Representative Fueler Washer
- Cranston, RI (20 miles from Franklin, MA)
- 2 days ago
- Cranston, RI (20 miles from Franklin, MA)
- 2 days ago
As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again....
Customer Service Agent at Young, Fun, Fast Paced Office
- Canton, MA (16 miles from Franklin, MA)
- 2 days ago
- Canton, MA (16 miles from Franklin, MA)
- 2 days ago
Customer Service Agent at Young, Fun, Fast Paced Office (Canton) CJ Environmental, Inc. image 1 of 1 15 Dan Road compensation: $20 per hour + Commission employment type: experience level: entry level...
- East Providence, RI (19 miles from Franklin, MA)
- 2 days ago
- East Providence, RI (19 miles from Franklin, MA)
- 2 days ago
We are hiring for both Full Time and Part Time Customer Service Associatees. **What you can expect:** + The opportunity to celebrate uniqueness....
Demographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Franklin, MA
Highest Education Level
Customer Services in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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