Customer Service Jobs in Fitchburg, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (23 miles from Fitchburg, MA)
- 3 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (23 miles from Fitchburg, MA)
- 3 days ago
clients and patients warmly upon arrival Maintaining a clean, organized, and welcoming front desk and lobby area Triage client concerns and direct them appropriately Answering phone calls and emails; routing...
Pharmacy Customer Service Associate
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 14 hours ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 14 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Stow, MA (18 miles from Fitchburg, MA)
- 16 hours ago
- Stow, MA (18 miles from Fitchburg, MA)
- 16 hours ago
Full-Time Client Service Representative (Veterinary Receptionist) Apple Country Animal Hospital - Stow, MA Where Compassionate Care Meets Community Connection Apple Country Animal Hospital has...
Customer Service Associate - Temporary
- Merrimack, NH (23 miles from Fitchburg, MA)
- 2 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 3 days ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Westborough, MA (24 miles from Fitchburg, MA)
- 5 days ago
- Westborough, MA (24 miles from Fitchburg, MA)
- 5 days ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
- Northborough, MA (19 miles from Fitchburg, MA)
- 7 days ago
- Northborough, MA (19 miles from Fitchburg, MA)
- 7 days ago
The Client Service Representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding...
Entry Level Customer Service Representative- Merrimack, NH
- Merrimack, NH (23 miles from Fitchburg, MA)
- 7 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 7 days ago
Job Description: The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Bilingual (English-French) Customer Service Representative (Casual) - Chelmsford
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 8 days ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 8 days ago
A team where your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer...
Part-time Customer Service Representative
- Marlborough, MA (20 miles from Fitchburg, MA)
- 8 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 8 days ago
service to customers to make sure they are educated on the value of pumping services and options Schedules residential pumping services Determines service need by working with customers and documents...
Full-time Customer Service Representative
- Marlborough, MA (20 miles from Fitchburg, MA)
- 8 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 8 days ago
service to customers to make sure they are educated on the value of pumping services and options Schedules residential pumping services Determines service need by working with customers and documents...
Retail Customer Service Associate
- West Boylston, MA (15 miles from Fitchburg, MA)
- 8 days ago
- West Boylston, MA (15 miles from Fitchburg, MA)
- 8 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
- Sterling, MA (10 miles from Fitchburg, MA)
- 14 days ago
- Sterling, MA (10 miles from Fitchburg, MA)
- 14 days ago
The skills that you will be utilizing include, but are not limited to: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms...
Customer Service Representative
- Hudson, NH (23 miles from Fitchburg, MA)
- 16 days ago
- Hudson, NH (23 miles from Fitchburg, MA)
- 16 days ago
Work closely with the sales team to consistently exceed customer service expectations and support business growth....
Customer Service Representative / Admin
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 20 days ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 20 days ago
efficient Customer Service Representative / Admin with an eye for detail and high level of accuracy....
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Fitchburg, MA
Highest Education Level
Customer Services in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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