Customer Service Jobs in Fitchburg, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate Job Details National Grid
- Northborough, MA (19 miles from Fitchburg, MA)
- 13 hours ago
- Northborough, MA (19 miles from Fitchburg, MA)
- 13 hours ago
Qualifications Minimum high school diploma or equivalent, some college preferred Must pass Assessment Test on record and training for this position Prior customer service or credit related experience...
Customer Service Representative
- Templeton, MA (13 miles from Fitchburg, MA)
- 13 hours ago
- Templeton, MA (13 miles from Fitchburg, MA)
- 13 hours ago
Job Description The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....
Customer Service Representative
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 14 hours ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 14 hours ago
Customer Service Representative Benefits: PTO Time Flex Schedule Get Paid Weekly Bonuses 401(k) Match @ 4% Paid Training, Educational Allowances/Reimbursement for Field-related Courses Blue Cross Blue...
Aviation Front Desk Customer Service Representative
- Concord, MA (24 miles from Fitchburg, MA)
- 14 hours ago
- Concord, MA (24 miles from Fitchburg, MA)
- 14 hours ago
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where...
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- Gardner, MA (9 miles from Fitchburg, MA)
- 1 day ago
- Gardner, MA (9 miles from Fitchburg, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Worcester, MA (22 miles from Fitchburg, MA)
- 3 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Clerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA (22 miles from Fitchburg, MA)
- 4 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 4 days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Interactive Customer Service Representative
- Spencer, MA (24 miles from Fitchburg, MA)
- 5 days ago
- Spencer, MA (24 miles from Fitchburg, MA)
- 5 days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system....
Customer Service Representative
- Northborough, MA (19 miles from Fitchburg, MA)
- 6 days ago
- Northborough, MA (19 miles from Fitchburg, MA)
- 6 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Aviation Front Desk Customer Service Representative Part Time Job Concord, MA
- Concord, MA (24 miles from Fitchburg, MA)
- 6 days ago
- Concord, MA (24 miles from Fitchburg, MA)
- 6 days ago
customer purchases and fuel transactions Work closely with line service personnel and pilots, ensuring all customer service needs are met Front Desk Customer Service Representative Qualifications Customer...
Aviation Front Desk Customer Service Representative Part Time Job
- Concord, MA (24 miles from Fitchburg, MA)
- 7 days ago
- Concord, MA (24 miles from Fitchburg, MA)
- 7 days ago
customer purchases and fuel transactions Work closely with line service personnel and pilots, ensuring all customer service needs are met Front Desk Customer Service Representative Qualifications Customer...
Customer Service Representative
- Townsend, MA (7 miles from Fitchburg, MA)
- 8 days ago
- Townsend, MA (7 miles from Fitchburg, MA)
- 8 days ago
Customer Service Representative Location 30 Scales Lane, Townsend, MA, 01469, United States Job Category Customer Service, Order Management Industry Manufacturing Employee Type Full Time Contact information...
Customer Service Representative
- Worcester, MA (22 miles from Fitchburg, MA)
- 8 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 8 days ago
Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications & Management....
Prior customer service experience preferred....
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Fitchburg, MA
Highest Education Level
Customer Services in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Policy Development
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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