Customer Service Jobs in Fall River, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 54 Jobs
TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Savers / Value Village Careers - Customer Service Associate

  • East Providence, RI (14 miles from Fall River, MA)
  • 1 hour ago
  • East Providence, RI (14 miles from Fall River, MA)
  • 1 hour ago

We are hiring for both Full Time and Part Time Customer Service Associatees. What you can expect: The opportunity to celebrate uniqueness....

Customer Service Agent - PVD

  • Warwick, RI (18 miles from Fall River, MA)
  • 23 hours ago
  • Warwick, RI (18 miles from Fall River, MA)
  • 23 hours ago

Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents....

Customer Service Associate

  • North Providence, RI (18 miles from Fall River, MA)
  • 1 day ago
  • North Providence, RI (18 miles from Fall River, MA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Student Customer Care Representative

  • Lincoln, RI (21 miles from Fall River, MA)
  • 1 day ago
  • Lincoln, RI (21 miles from Fall River, MA)
  • 1 day ago

service experience preferred Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle...

Customer Service Agent - PVD

  • Providence, RI (16 miles from Fall River, MA)
  • 1 day ago
  • Providence, RI (16 miles from Fall River, MA)
  • 1 day ago

Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents....

Customer Service Representative (Mechanically Inclined)

  • Warwick, RI (18 miles from Fall River, MA)
  • 1 day ago
  • Warwick, RI (18 miles from Fall River, MA)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

AY25-26 Customer Relations Specialist (Work Study)

  • Bridgewater, MA (17 miles from Fall River, MA)
  • 2 days ago
  • Bridgewater, MA (17 miles from Fall River, MA)
  • 2 days ago

University Events provides a high level of customer service to event sponsors while managing limited space and other resources in service of the University mission....

Client Service Representative

  • Fairhaven, MA (14 miles from Fall River, MA)
  • 4 days ago
  • Fairhaven, MA (14 miles from Fall River, MA)
  • 4 days ago

The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...

Customer Service Representative

  • Warwick, RI (18 miles from Fall River, MA)
  • 4 days ago
  • Warwick, RI (18 miles from Fall River, MA)
  • 4 days ago

Apply today and take the next step in your customer service career!...

Customer Service Representative

  • Brockton, MA (24 miles from Fall River, MA)
  • 5 days ago
  • Brockton, MA (24 miles from Fall River, MA)
  • 5 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Client Service Representative, NEAMC

  • West Bridgewater, MA (20 miles from Fall River, MA)
  • 5 days ago
  • West Bridgewater, MA (20 miles from Fall River, MA)
  • 5 days ago

If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for. + Customer Service Excellence: If you've excelled in customer service, you...

Customer Service Associate

  • North Attleboro, MA (19 miles from Fall River, MA)
  • 5 days ago
  • North Attleboro, MA (19 miles from Fall River, MA)
  • 5 days ago

We are hiring for both Full Time and Part Time Customer Service Associates. **What you can expect:** + The opportunity to celebrate uniqueness....

Sales & Customer Service Associate

  • North Attleboro, MA (19 miles from Fall River, MA)
  • 6 days ago
  • North Attleboro, MA (19 miles from Fall River, MA)
  • 6 days ago

service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...

Bilingual Spanish Customer Service Representative - Remote

  • Providence, RI (16 miles from Fall River, MA)
  • 6 days ago
  • Providence, RI (16 miles from Fall River, MA)
  • 6 days ago

This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....

Remote Work

Demographic Data for Fall River, MA

Moving to Fall River, MA? Find some basic demographic data about Fall River, MA below.

Local
National
93,418
1,901
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Fall River, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Fall River, MA offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Fall River, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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