Customer Service Jobs in Concord, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (20 miles from Concord, MA)
- 4 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (20 miles from Concord, MA)
- 4 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
Amazon Locker+ Customer Service Associate
- Norwood, MA (21 miles from Concord, MA)
- 1 hour ago
- Norwood, MA (21 miles from Concord, MA)
- 1 hour ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative
- Dracut, MA (16 miles from Concord, MA)
- 2 hours ago
- Dracut, MA (16 miles from Concord, MA)
- 2 hours ago
Customer Service Representative "CSR" Lazy River Products' Customer Service Representatives "CSR" will be primarily responsible for providing superior support, interaction, and educational guidance...
- Billerica, MA (8 miles from Concord, MA)
- 2 hours ago
- Billerica, MA (8 miles from Concord, MA)
- 2 hours ago
service, call centers, or administrative support roles Familiarity with CRM is a plus High school diploma or equivalent Responsibilities: Make outbound calls to customers from a provided list to follow...
Somerville Loss Prevention Customer Service Associate II
- Winter Hill, MA (14 miles from Concord, MA)
- 8 hours ago
- Winter Hill, MA (14 miles from Concord, MA)
- 8 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Westwood, MA (18 miles from Concord, MA)
- 12 hours ago
- Westwood, MA (18 miles from Concord, MA)
- 12 hours ago
Store - BOS-WESTWOOD, MA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Loss Prevention Customer Service Associate II Dedham MA
- Dedham, MA (17 miles from Concord, MA)
- 12 hours ago
- Dedham, MA (17 miles from Concord, MA)
- 12 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Chelsea, MA (17 miles from Concord, MA)
- 12 hours ago
- Chelsea, MA (17 miles from Concord, MA)
- 12 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- West Boylston, MA (22 miles from Concord, MA)
- 1 day ago
- West Boylston, MA (22 miles from Concord, MA)
- 1 day ago
Expected Skills and Experience Exceptional customer service and organizational skills, and the ability to work well with people....
Customer Service Representative II
- Framingham, MA (10 miles from Concord, MA)
- 1 day ago
- Framingham, MA (10 miles from Concord, MA)
- 1 day ago
Our customer service team supports our company through their confidence, knowledge and commitment to our customers....
Remote Work- Waltham, MA (6 miles from Concord, MA)
- 2 days ago
- Waltham, MA (6 miles from Concord, MA)
- 2 days ago
Client Service Representative Call Center & Customer Service $ 27.78 / Hour location_on Waltham, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
Customer Service Representative
- Northborough, MA (16 miles from Concord, MA)
- 2 days ago
- Northborough, MA (16 miles from Concord, MA)
- 2 days ago
We are currently seeking a Customer Service Representative for a home remodeling company located in Northborough, MA....
Customer Service Representative
- Quincy, MA (23 miles from Concord, MA)
- 2 days ago
- Quincy, MA (23 miles from Concord, MA)
- 2 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative - FT
- Boston, MA (16 miles from Concord, MA)
- 2 days ago
- Boston, MA (16 miles from Concord, MA)
- 2 days ago
service....
Customer Service Representative
- Needham, MA (14 miles from Concord, MA)
- 2 days ago
- Needham, MA (14 miles from Concord, MA)
- 2 days ago
Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
Demographic Data for Concord, MA
Moving to Concord, MA? Find some basic demographic data about Concord, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Concord, MA
Highest Education Level
Customer Services in Concord, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Call Center Experience
- One Call Resolution
- Payment Processing
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Pulling
- Merchandising
- Customer Support
- Point-of-Sale System
- Loading & Unloading
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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