Customer Service Jobs in Chicopee, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Belchertown, MA (12 miles from Chicopee, MA)
- 21 hours ago
- Belchertown, MA (12 miles from Chicopee, MA)
- 21 hours ago
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
Customer Service Associate, InMotion
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 1 day ago
- Windsor Locks, CT (16 miles from Chicopee, MA)
- 1 day ago
The Customer Service Associate, Electronics provides an exceptional customer experience and assists with general upkeep of the store....
Customer Service Representative Part-Time
- Simsbury, CT (22 miles from Chicopee, MA)
- 1 day ago
- Simsbury, CT (22 miles from Chicopee, MA)
- 1 day ago
Customer Service Representatives play an important part in giving our customers the excellent service that makes us successful....
Customer Service Associate - Temporary
- Ware, MA (18 miles from Chicopee, MA)
- 2 days ago
- Ware, MA (18 miles from Chicopee, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Ludlow, MA (7 miles from Chicopee, MA)
- 2 days ago
- Ludlow, MA (7 miles from Chicopee, MA)
- 2 days ago
Key Accountabilities: Client Service - 50% Handles complex client issues while executing excellent customer service principles....
Pharmacy Customer Service Associate
- Southampton, MA (8 miles from Chicopee, MA)
- 2 days ago
- Southampton, MA (8 miles from Chicopee, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Windsor, CT (21 miles from Chicopee, MA)
- 2 days ago
- Windsor, CT (21 miles from Chicopee, MA)
- 2 days ago
Perform duties related to overall customer service and account management: logistics, contract management, and customer relations....
- Hadley, MA (13 miles from Chicopee, MA)
- 4 days ago
- Hadley, MA (13 miles from Chicopee, MA)
- 4 days ago
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Riverbend Animal Hospital is looking to add a compassionate and skilled Client...
Customer Service Representative
- Enfield, CT (12 miles from Chicopee, MA)
- 6 days ago
- Enfield, CT (12 miles from Chicopee, MA)
- 6 days ago
service software 1 to 3 years of office experience Experience in customer service, preferably in the refuse industry Customer service orientation Strong communication and computer skills Call center...
- Palmer, MA (15 miles from Chicopee, MA)
- 7 days ago
- Palmer, MA (15 miles from Chicopee, MA)
- 7 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Hadley, MA (13 miles from Chicopee, MA)
- 7 days ago
- Hadley, MA (13 miles from Chicopee, MA)
- 7 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
Customer Service Representative I, RMV - Springfield
- Springfield, MA (4 miles from Chicopee, MA)
- 13 days ago
- Springfield, MA (4 miles from Chicopee, MA)
- 13 days ago
Duties and Responsibilities Interact with customers to respond to inquiries and complaints. Issues licenses, identification cards and motor vehicle registrations. Communicates with internal and...
Lead Client Service Representative
- Holyoke, MA (4 miles from Chicopee, MA)
- 13 days ago
- Holyoke, MA (4 miles from Chicopee, MA)
- 13 days ago
A commitment to customer service and client contact is required with an ability to relate to individuals of all ages and culturally diverse backgrounds at all levels of the socio-economic strata; knowledge...
CSR-Customer Service Representative
- Westfield, MA (8 miles from Chicopee, MA)
- 14 days ago
- Westfield, MA (8 miles from Chicopee, MA)
- 14 days ago
CSR / Customer Service Representative Westfield machining companycurrently seeking a Customer Service Representative to join their team.Full time, direct hire opportunity!...
Sales Associate/Customer Service Representative
- Stafford Springs, CT (21 miles from Chicopee, MA)
- 14 days ago
- Stafford Springs, CT (21 miles from Chicopee, MA)
- 14 days ago
TTM Technologies, Inc. Publicly Traded US Company, NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology...
Demographic Data for Chicopee, MA
Moving to Chicopee, MA? Find some basic demographic data about Chicopee, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Chicopee, MA
Highest Education Level
Customer Services in Chicopee, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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