Customer Service Jobs in Brookfield, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Entry Level Customer Service Representative- Smithfield, RI
- Manchaug, MA (19 miles from Brookfield, MA)
- 2 hours ago
- Manchaug, MA (19 miles from Brookfield, MA)
- 2 hours ago
The Role Join our team of Entry Level Customer Service Representatives, also known asCustomer Relationship Advocates (CRA)....
Customer Service Representative- Smithfield, RI
- Putnam, CT (23 miles from Brookfield, MA)
- 2 hours ago
- Putnam, CT (23 miles from Brookfield, MA)
- 2 hours ago
The Role Join our team of Customer Service Representatives, also knowCustomer Relationship Advocates (CRA)....
Dispensary Associate (Full-Time) - Mayflower Dispensary (Worcester)
- Worcester, MA (16 miles from Brookfield, MA)
- 2 days ago
- Worcester, MA (16 miles from Brookfield, MA)
- 2 days ago
Dispensary Associate (Full-Time) - Mayflower Dispensary (Worcester) 1.5 1.5 out of 5 stars Worcester, MA At iAnthus, we are not just in the business of cannabis; we're in the business of...
Retail Customer Service Cashier
- Willington, CT (22 miles from Brookfield, MA)
- 7 days ago
- Willington, CT (22 miles from Brookfield, MA)
- 7 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Pharmacy Customer Service Associate
- Dudley, MA (12 miles from Brookfield, MA)
- 11 days ago
- Dudley, MA (12 miles from Brookfield, MA)
- 11 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Shrewsbury, MA (20 miles from Brookfield, MA)
- 13 days ago
- Shrewsbury, MA (20 miles from Brookfield, MA)
- 13 days ago
The Dispensary Associate will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting...
Part Time Customer Service and Sales Associate
- Auburn, MA (13 miles from Brookfield, MA)
- 14 days ago
- Auburn, MA (13 miles from Brookfield, MA)
- 14 days ago
The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our...
Customer Service Representative
- Templeton, MA (24 miles from Brookfield, MA)
- 17 days ago
- Templeton, MA (24 miles from Brookfield, MA)
- 17 days ago
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....
Clerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA (16 miles from Brookfield, MA)
- 21 days ago
- Worcester, MA (16 miles from Brookfield, MA)
- 21 days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Interactive Customer Service Representative
- Spencer, MA (6 miles from Brookfield, MA)
- 22 days ago
- Spencer, MA (6 miles from Brookfield, MA)
- 22 days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system....
U-Box Customer Care Representative (CDL)
- Webster, MA (16 miles from Brookfield, MA)
- 23 days ago
- Webster, MA (16 miles from Brookfield, MA)
- 23 days ago
Transport storage containers to and from specified destinations, e.g., customers homes and businesses local routes only....
Customer Care Representative Part Time $17 Hourly
- Millbury, MA (16 miles from Brookfield, MA)
- 25 days ago
- Millbury, MA (16 miles from Brookfield, MA)
- 25 days ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Customer Service Representative
- Amherst, MA (21 miles from Brookfield, MA)
- 30+ days ago
- Amherst, MA (21 miles from Brookfield, MA)
- 30+ days ago
TNG123 #LI-MW1 Customer Service Representative Amherst, Massachusetts, 01002 Perm 40,000/year...
Customer Service Representative
- Worcester, MA (16 miles from Brookfield, MA)
- 30+ days ago
- Worcester, MA (16 miles from Brookfield, MA)
- 30+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Savers / Value Village Careers - Customer Service Associate
- Worcester, MA (16 miles from Brookfield, MA)
- 30+ days ago
- Worcester, MA (16 miles from Brookfield, MA)
- 30+ days ago
We are hiring for both Full Time and Part Time Customer Service Associate The opportunity to celebrate uniqueness....
Demographic Data for Brookfield, MA
Moving to Brookfield, MA? Find some basic demographic data about Brookfield, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Brookfield, MA
Highest Education Level
Customer Services in Brookfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »