Customer Service Jobs in Billerica, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Andover, MA (8 miles from Billerica, MA)
- moments ago
- Andover, MA (8 miles from Billerica, MA)
- moments ago
Our client, a leading technology company, is seeking a Temporary Inside Sales Representative for a 3-6-month assignment. This is an onsite role based in Andover, MA, offering a schedule of 8:30 AM...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Burlington, MA (3 miles from Billerica, MA)
- moments ago
- Burlington, MA (3 miles from Billerica, MA)
- moments ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
- Waltham, MA (10 miles from Billerica, MA)
- 1 hour ago
- Waltham, MA (10 miles from Billerica, MA)
- 1 hour ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Natick, MA (18 miles from Billerica, MA)
- 3 hours ago
- Natick, MA (18 miles from Billerica, MA)
- 3 hours ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Client Service Representative (CSR)
- Southborough, MA (21 miles from Billerica, MA)
- 3 hours ago
- Southborough, MA (21 miles from Billerica, MA)
- 3 hours ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
Retail Customer Service Associate
- Chestnut Hill, MA (16 miles from Billerica, MA)
- 3 hours ago
- Chestnut Hill, MA (16 miles from Billerica, MA)
- 3 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Pathology Customer Service Representative
- Boston, MA (16 miles from Billerica, MA)
- 3 hours ago
- Boston, MA (16 miles from Billerica, MA)
- 3 hours ago
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active...
Customer Service Representative
- Peabody, MA (14 miles from Billerica, MA)
- 4 hours ago
- Peabody, MA (14 miles from Billerica, MA)
- 4 hours ago
The TMC Customer Service Representative has responsibilities for coordinating the sales operations at TMC, supporting customers in global locations, doing sales administrative work, communicating across...
Medical Customer Service Representative
- Southborough, MA (21 miles from Billerica, MA)
- 18 hours ago
- Southborough, MA (21 miles from Billerica, MA)
- 18 hours ago
Title : Customer Service Representative Location : Southborough, MA Industry : Healthcare Salary: $21-23/hr....
Pharmacy Customer Service Associate
- Natick, MA (18 miles from Billerica, MA)
- 1 day ago
- Natick, MA (18 miles from Billerica, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative ($17-18/hr, Weekend Availability Preferred)
- Malden, MA (13 miles from Billerica, MA)
- 1 day ago
- Malden, MA (13 miles from Billerica, MA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Saugus, MA (13 miles from Billerica, MA)
- 1 day ago
- Saugus, MA (13 miles from Billerica, MA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Retail Customer Service Representative - Cashier
- Cambridge, MA (13 miles from Billerica, MA)
- 1 day ago
- Cambridge, MA (13 miles from Billerica, MA)
- 1 day ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Client Service Representative II
- Marlborough, MA (20 miles from Billerica, MA)
- 1 day ago
- Marlborough, MA (20 miles from Billerica, MA)
- 1 day ago
Overview Client Service Representative II - Marlborough, MA - Monday to Friday 10:30AM-7:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...
Retail Customer Service Associate
- Salem, MA (17 miles from Billerica, MA)
- 2 days ago
- Salem, MA (17 miles from Billerica, MA)
- 2 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Demographic Data for Billerica, MA
Moving to Billerica, MA? Find some basic demographic data about Billerica, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Billerica, MA
Highest Education Level
Customer Services in Billerica, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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