Customer Service Jobs in Billerica, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 109 Jobs

Veterinary Customer Service Representative

Lowell Rd Veterinary Center
Hudson, NH (16 miles from Billerica, MA)
12 days ago

Lowell Rd Veterinary Center
Hudson, NH (16 miles from Billerica, MA)
12 days ago

clients and patients warmly upon arrival Maintaining a clean, organized, and welcoming front desk and lobby area Triage client concerns and direct them appropriately Answering phone calls and emails; routing...

Customer Service Representative 10am-6:30pm EST

Boston, MA (16 miles from Billerica, MA)
11 hours ago

Boston, MA (16 miles from Billerica, MA)
11 hours ago

**The base compensation for this position is at an hourly $20 per hour + Annual Gainshare Bonus** Customer Service is the critical link to strong communications between the sales field and Matco Tools...

Senior Customer Service Representative - Corporate

Waltham, MA (10 miles from Billerica, MA)
11 hours ago

Waltham, MA (10 miles from Billerica, MA)
11 hours ago

service metrics. + Participate in cross-functional projects to enhance customer service. + Maintain up-to-date knowledge of industry trends and company products. + Heavy client communications via email...

Bilingual Customer Service Representative - English/Spanish and or Portuguese

Plaistow, NH (21 miles from Billerica, MA)
12 hours ago

Plaistow, NH (21 miles from Billerica, MA)
12 hours ago

Who we need for Customer Service Representatives We are looking for people who thrive off of helping others and go above and beyond to offer world class customer service....

Customer Service Representative

Woburn, MA (6 miles from Billerica, MA)
19 hours ago

Woburn, MA (6 miles from Billerica, MA)
19 hours ago

Position Summary: The primary function of a customer service representative is to provide exceptional customer service to all customers and employees....

Delivery Station Customer Service Associate, DSL

Nashua, NH (16 miles from Billerica, MA)
1 day ago

Nashua, NH (16 miles from Billerica, MA)
1 day ago

Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....

Admin Customer Care Representative Admin Customer Care Representative

Quincy, MA (24 miles from Billerica, MA)
1 day ago

Quincy, MA (24 miles from Billerica, MA)
1 day ago

Admin Customer Care Representative Ahold Delhaize USA 4.4 ( ) Quincy, MA Why you should apply for a job to Ahold Delhaize USA : 4.4/5 in overall job satisfaction 4.6/5 in supportive management 81%...

Remote Work

Customer Service Associate

East Boston, MA (17 miles from Billerica, MA)
1 day ago

East Boston, MA (17 miles from Billerica, MA)
1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Client Service Representative

Bolton, MA (19 miles from Billerica, MA)
1 day ago

Bolton, MA (19 miles from Billerica, MA)
1 day ago

Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze.Integrative Animal Health Center is looking to add a compassionate and skilled...

Customer Service Representative- Dealer Photography

Tewksbury, MA (4 miles from Billerica, MA)
2 days ago

Tewksbury, MA (4 miles from Billerica, MA)
2 days ago

If you have professional experience in customer service, route service, ride share positions, automotive inspection business, or as a Lot porter, auto detailer, car washer, service writer, or vehicle...

Customer Service Representative

Haverhill, MA (19 miles from Billerica, MA)
2 days ago

Haverhill, MA (19 miles from Billerica, MA)
2 days ago

Store 4707503: 32 Knipe Rd, Haverhill, Massachusetts 01835 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...

Retail Customer Service Associate

Boston, MA (16 miles from Billerica, MA)
2 days ago

Boston, MA (16 miles from Billerica, MA)
2 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Admin Customer Care Representative

Quincy, MA (24 miles from Billerica, MA)
2 days ago

Quincy, MA (24 miles from Billerica, MA)
2 days ago

Provide excellent customer service to both internal and external customers. Enhance customer loyalty through engagement via phone and email....

Customer Service Associate Job Details National Grid

Northborough, MA (24 miles from Billerica, MA)
2 days ago

Northborough, MA (24 miles from Billerica, MA)
2 days ago

Qualifications Minimum high school diploma or equivalent, some college preferred Must pass Assessment Test on record and training for this position Prior customer service or credit related experience...

Customer Service Representative - Natick Mall

Natick, MA (18 miles from Billerica, MA)
3 days ago

Natick, MA (18 miles from Billerica, MA)
3 days ago

Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and...

View all 109 jobs

Demographic Data for Billerica, MA

Moving to Billerica, MA? Find some basic demographic data about Billerica, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Billerica, MA

Local

National

Total Population

30,909

Number of Businesses

697

City Size

Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Billerica, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Billerica, MA offer the following education background

High School or GED

34.2%

Bachelor's Degree

25.6%

Associate's Degree

16.1%

Vocational Degree or Certification

12.0%

Master's Degree

5.6%

Some College

4.2%

Some High School

1.8%

Doctorate Degree

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Billerica, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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