Customer Service Jobs in Ashland, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 116 Jobs

Customer Accounts Advisor

Dorchester, MA (19 miles from Ashland, MA)
2 days ago

Dorchester, MA (19 miles from Ashland, MA)
2 days ago

guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...

Customer Service Representative II / Executive Assistant - New

Boston, MA (21 miles from Ashland, MA)
6 hours ago

Boston, MA (21 miles from Ashland, MA)
6 hours ago

Department: Customer Care Center/Fulfillment SUMMARY The Customer Service Representative II / Executive Assistant serves the dual purpose of providing customer service on behalf of The Mother Church...

Pharmacy Customer Service Associate

Wayland, MA (8 miles from Ashland, MA)
6 hours ago

Wayland, MA (8 miles from Ashland, MA)
6 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Client Service Representative (Onsite)

Westwood, MA (14 miles from Ashland, MA)
19 hours ago

Westwood, MA (14 miles from Ashland, MA)
19 hours ago

Job title: Client Service Representative Reports to: Client Manager Classification: Hourly, Non-Exempt Location: Onsite, Massachusetts Salary: $14 - $18 Starting pay varies based on location and...

Showroom Customer Service Representative

Franklin, MA (12 miles from Ashland, MA)
1 day ago

Franklin, MA (12 miles from Ashland, MA)
1 day ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Care Representative I

Boston, MA (21 miles from Ashland, MA)
1 day ago

Boston, MA (21 miles from Ashland, MA)
1 day ago

Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....

Customer Service Associate - Temporary

Dorchester Center, MA (20 miles from Ashland, MA)
1 day ago

Dorchester Center, MA (20 miles from Ashland, MA)
1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Boston, MA (21 miles from Ashland, MA)
1 day ago

Boston, MA (21 miles from Ashland, MA)
1 day ago

Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....

Customer Service Representative - Manufacturing

Mansfield, MA (20 miles from Ashland, MA)
1 day ago

Mansfield, MA (20 miles from Ashland, MA)
1 day ago

Customer Service Representative - Manufacturing Emerson Location Mansfield Posted date 10 hours ago Minimum level N/A Employment type Full-time Job category Other The CSR (Customer Service Representative...

Customer Service Agent - Seasonal

East Boston, MA (24 miles from Ashland, MA)
2 days ago

East Boston, MA (24 miles from Ashland, MA)
2 days ago

Excellent customer service skills and a positive attitude are required....

Customer Service Associate

South Boston, MA (22 miles from Ashland, MA)
2 days ago

South Boston, MA (22 miles from Ashland, MA)
2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Flexible Customer Service Associate

Boston, MA (21 miles from Ashland, MA)
2 days ago

Boston, MA (21 miles from Ashland, MA)
2 days ago

Job Qualifications: Previous customer service experience and sales skills. Ability to work in a fast-paced environment with a variety of tasks....

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Natick, MA (6 miles from Ashland, MA)
2 days ago

Natick, MA (6 miles from Ashland, MA)
2 days ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Customer Service Representative - UniFirst

Boston, MA (21 miles from Ashland, MA)
3 days ago

Boston, MA (21 miles from Ashland, MA)
3 days ago

UniFirst is seeking a dedicated Customer Service Representative to join our team....

Customer Service Associate Representative

Newton, MA (15 miles from Ashland, MA)
3 days ago

Newton, MA (15 miles from Ashland, MA)
3 days ago

This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness....

Remote Work

View all 116 jobs

Demographic Data for Ashland, MA

Moving to Ashland, MA? Find some basic demographic data about Ashland, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Ashland, MA

Local

National

Total Population

18,832

Number of Businesses

422

City Size

Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Ashland, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Ashland, MA offer the following education background

High School or GED

34.9%

Bachelor's Degree

25.2%

Associate's Degree

15.9%

Vocational Degree or Certification

12.0%

Master's Degree

5.4%

Some College

4.2%

Some High School

1.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Ashland, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign

Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »

Hardware store employee smiling next to merchandise

The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »

How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »