Customer Service Jobs in Agawam, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Appeals Coordinator Customer Experience Associate IV
- East Hartford, CT (19 miles from Agawam, MA)
- 2 days ago
- East Hartford, CT (19 miles from Agawam, MA)
- 2 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Customer Service Representative II
- Windsor, CT (14 miles from Agawam, MA)
- 6 hours ago
- Windsor, CT (14 miles from Agawam, MA)
- 6 hours ago
Youll have a variety of opportunities to further your career, whether its in customer service, the skilled trades area or a corporate or technical group....
Remote WorkCustomer Service Representative
- Windsor, CT (14 miles from Agawam, MA)
- 9 hours ago
- Windsor, CT (14 miles from Agawam, MA)
- 9 hours ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
Part Time Customer Service and Sales Associate
- Hartford, CT (19 miles from Agawam, MA)
- 19 hours ago
- Hartford, CT (19 miles from Agawam, MA)
- 19 hours ago
Wage: $15.69/hr The Part Time Customer Service and Sales Associate consults with customers on their Hertz rental....
/19301/e5c01222-7b25-41c4-94d6-f37904388cb2.png&z=8&s=RTL&ih_t=6%2F14%2F2025+3%3A01%3A21+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Associate - Temporary
- West Hartford, CT (22 miles from Agawam, MA)
- 1 day ago
- West Hartford, CT (22 miles from Agawam, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - FT
- Windsor Locks, CT (10 miles from Agawam, MA)
- 1 day ago
- Windsor Locks, CT (10 miles from Agawam, MA)
- 1 day ago
service....
Customer Service Representative - Remote
- Hartford, CT (19 miles from Agawam, MA)
- 1 day ago
- Hartford, CT (19 miles from Agawam, MA)
- 1 day ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkCustomer Service Representative 12:30pm-9pm EST
- Hartford, CT (19 miles from Agawam, MA)
- 1 day ago
- Hartford, CT (19 miles from Agawam, MA)
- 1 day ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Uniformed Loss Prevention Customer Service Associate Part Time - Hartford
- Hartford, CT (19 miles from Agawam, MA)
- 1 day ago
- Hartford, CT (19 miles from Agawam, MA)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Braman is seeking a Customer Service Representative to effectively conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties: Receives...
Pharmacy Customer Service Associate
- Southampton, MA (12 miles from Agawam, MA)
- 2 days ago
- Southampton, MA (12 miles from Agawam, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- South Windsor, CT (16 miles from Agawam, MA)
- 2 days ago
- South Windsor, CT (16 miles from Agawam, MA)
- 2 days ago
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
Delivery Station Customer Service Associate, DSL
- Holyoke, MA (10 miles from Agawam, MA)
- 3 days ago
- Holyoke, MA (10 miles from Agawam, MA)
- 3 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
- Manchester, CT (21 miles from Agawam, MA)
- 3 days ago
- Manchester, CT (21 miles from Agawam, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Manufacturing Customer Service Representative
- Chicopee, MA (6 miles from Agawam, MA)
- 3 days ago
- Chicopee, MA (6 miles from Agawam, MA)
- 3 days ago
Provides and monitors the metric for on-time delivery, order fulfillment and cycle time....
Demographic Data for Agawam, MA
Moving to Agawam, MA? Find some basic demographic data about Agawam, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Agawam, MA
Highest Education Level
Customer Services in Agawam, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Relationship Management
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »