General Manager (Jamba Pearlridge Uptown - Aiea, HI)

General Manager

Jamba Hawaii

Fresh Dining Concepts

About Us

Fresh Dining Concepts is the leading franchisee of GoTo Foods, the franchisor of Jamba. In Hawaii, Jamba is more than a smoothie shopit's part of the local lifestyle. Our island locations are rooted in community, wellness, and hospitality, and we're looking for strong, valuesdriven leaders to help us continue delivering fresh, highquality experiences across the islands.

Position Summary

The Jamba Store Manager is responsible for the overall operation, sales performance, people leadership, and brand execution of a Jamba location in Hawaii. Store Managers typically lead 10-40 team members and ensure the store consistently reflects Jamba's healthforward mission, local hospitality, and operational excellence.

Successful candidates demonstrate: Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation, while leading with respect for team members and the local community.

Essential Duties & Responsibilities

Include but are not limited to:

Hiring & Staffing

Recruit, interview, hire, and retain team members who align with Jamba's culture and local island values

Maintain appropriate staffing levels to meet business needs, tourism seasons, and sales fluctuations

Team Development & Training

Train team members on product knowledge, service standards, food safety, policies, and procedures

Provide ongoing coaching, feedback, and development through individual and team training

Counsel and discipline team members as needed in a fair and professional manner

Build internal talent pipelines to support longterm growth in Hawaii

Store Operations & Quality Excellence

Oversee daily store operations, ensuring consistency with Jamba brand standards

Analyze store performance, guest feedback, and operational metrics to drive improvement

Ensure accurate scheduling, payroll, and timekeeping compliance

Lead the coordination of people, product, and processes to achieve operational goals

Performance Management & Accountability

Plan, monitor, and evaluate individual and store performance

Conduct performance reviews and recommend promotions and merit increases

Act promptly to resolve team member concerns, conflicts, or performance issues

Address underperformance proactively to support team and business success

Team Culture & Guest Experience

Foster a positive, inclusive, and highperforming store culture aligned with F.I.B.E.R.

(Fun, Integrity, Belief, Excellence, Results)

Conduct regular oneonone meetings and quarterly store meetings

Lead by example to deliver warm, authentic island hospitality to every guest

Qualifications

High School Diploma or GED required; College degree preferred or equivalent experience

Minimum 2 years of successful management experience

Experience leading teams in a retail, restaurant, or hospitality environment

Direct P&L responsibility experience preferred

Ability to work flexible schedules, including early mornings, nights, weekends, and holidays

Experience supervising hourly and leadershiplevel staff

Strong interest in nutrition, wellness, or healthfocused food concepts

Excellent communication, leadership, and interpersonal skills

Strong organizational, problemsolving, and decisionmaking abilities

Professional, positive attitude with a strong sense of personal responsibility

Proficiency with basic computer systems and scheduling software

Ability to communicate effectively in English

Leadership Competencies

Managing Vision & Purpose

Represent Jamba positively within the local Hawaii community

Lead store culture, operational consistency, and financial performance

Maintain ownership mindset and accountability for all store results

Ensure consistent delivery of Jamba's B.O.O.S.T. service principles:

Be friendly and fast Offer greattasting products One team Show pride Thank each guest

Leading a Winning Team

Empower and motivate diverse teams with respect and confidence

Partner effectively with peers and leadership to execute initiatives

Translate strategy into action through disciplined execution

Communication & Respect

Communicate clearly with team members, guests, and leadership

Build trust and ensure team members feel valued and heard

Prepare clear and professional written communication

Driving Results & Change

Focus on guest satisfaction, quality, safety, and operational excellence

Adapt quickly to business changes, seasonal demand, and local needs

Support and lead teams through change with clarity and consistency

Job Requirements / Physical Demands

Must be 18 years of age or older

Ability to stand for long periods; walk, bend, squat, and use repetitive hand motions

Ability to lift 50+ pounds

Ability to work in a fastpaced, highvolume environment

Occasional extended hours in accordance with state and federal labor laws

Ability to communicate safety and operational information in English

Ability to evaluate products by taste, color, and smell

Licenses & Certifications

Reliable transportation

ServSafe Certification required (must obtain within 30 days if not current)

Food Handler Permit as required by Hawaii Department of Health regulations

Compliance with all local and state health department requirements

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this job in a Hawaii Jamba location.

This job description is intended to describe the general nature of the role and is not an exhaustive list of duties or responsibilities. Responsibilities may change based on business needs.

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Paid training

Vision insurance

Work Location: In person