Optician

JOB DESCRIPTION: OPTICIAN

Come join an organization dedicated to serving their community and delivering excellent eye care for over 40 years. Brenart Eye Clinic is one of Illinois' largest multi-disciplinary clinics and has helped tens of thousands of patients see and feel better with services including comprehensive eye exams, medical eye exams, contact lens evaluations, dry eye treatment, vision therapy, myopia management, and more.

SUMMARY

The ideal candidate can work with our large base of customers by delivering quality optical care and outstanding and friendly customer service. You can assist patients with eyeglasses fittings, eyewear testing, and other optical dispensing. You also possess strong sales skills by demonstrating a high level of knowledge about our products and determining our patients’ needs for eyewear so you can recommend specific accessories or enhancements for glasses. As an optician, you are essential to the clinic’s success. The collaboration between the optical staff and doctors delivers an excellent customer experience to our community. 

SUPERVISION RECEIVED: 

Reports directly to Department Supervisor and/or Optical General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide prompt, courteous, and professional service while maintaining excellent customer service in times of high-volume patient traffic.
• Prepare, submit, and complete appropriate follow-up on all orders to ensure customer satisfaction.
• Verify and dispense optical eyewear following practice standards, policy, and procedure.
• Complete necessary documentation of patient requests, concerns, comments, etc. in the electronic health records. 
• Provide proper education on lens materials and technology in addition to explaining insurance benefits and how they can be maximized.
• Perform repairs, adjustments, and other troubleshooting in a timely and optimistic manner.
• Maintain professional and collaborative relationships with Optometrists and Ophthalmologists in the practice.
• Conduct billing and payment functions.
• Answer phone throughout the day and take messages as needed.

EDUCATION/EXPERIENCE

• 1-2 years Optical Experience preferred.
• High School graduate/GED preferred.
• Experience in retail a plus.

SKILL AND ABILITY REQUIREMENTS

• Effective listening skills with strong verbal and written communication skills.
• Ability to multi-task and be able to perform tasks with very little supervision.
• Always maintains a positive focus on customer service.
• Demonstrates reliability and initiative. 
• Ability to observe all HIPAA and safety rules.

PHYSICAL DEMANDS

• This is an active position that may involve standing and sitting for extended periods in a fast-paced environment. 
• The candidate will need to lift 10 lbs. from floor to waist periodically.
• The position requires the ability to push, pull, bend, reach, and use the staircase multiple times a day.
• Must have the physical and mental stamina to work rapidly and with accuracy over long periods.

WORKING AT BRENART EYE CLINIC

We are committed to a dynamic and positive company culture that enhances the well-being and growth of our team members. 

Our team is eager to succeed, grow, and expand their knowledge and skills. We value continual learning, creativity, and integrity to help propel the business and our employees forward. Collaboration amongst all staff and departments to develop innovative solutions and new ideas is not only valued but expected.  

We are inclusive. We prioritize making employees from all walks of life feel welcome. We celebrate individuals and aim for staff to feel like they have an important place in the company. Exclusionary behavior is not tolerated. 

Lastly, we do not shy away from feedback, we encourage it. We understand our employees have valuable insight and knowledge that can be used to improve our organization. We are highly adaptive, and our team can adjust to the dynamic industry of healthcare. 

Embracing and driving change so that we may continually provide the best care for our community is a significant part of our mission.

Please note: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.