Customer Service Representative (Hybrid)

Own the Client Experience. Grow Fast.

Diamond Guard Insurance has helped tens of thousands of Texans over 25+ years—and our number of customers is growing. Why? Because our service reps treat every client like they’re the only one.

You’ll handle 30–50 real conversations a day—clients with billing or claims questions, and you solve them directly. You’ll own outcomes and be remembered for it.

What’s Different Here?

• Daily coaching. Clear metrics. No micromanagement 
• Most reps hit bonus by month 3
• 2 days remote every week (and flex hours for appointments—no red tape)
• A team that works hard, supports each other, and wins together

You’ll Fit If You:

• Are licensed in Texas (P&C)
• Have 12+ months of experience with billing, claims, or renewals
• Move faster when it’s busy
• Want clients asking for you by name
• You’re organized, clear, and fast on the phones
• Speak Spanish? You’ll help more clients

What You’ll Actually Do:

• Solve billing + policy issues fast, across 30–50 daily calls, emails, chats
• Track and beat metrics (resolution time, satisfaction, follow-up rates)
• Join weekly coaching—cross-sell, retention, and communication
• Spot broken processes and help fix them

Pay + Perks:

• $45,000 base + monthly bonuses (top reps earn $60K–$70K)
• Health, dental, vision, PTO, 401(k)
• Monday–Friday only. No late nights. No weekend shifts.
• Hybrid: 3 days in-office, 2 days remote

If you’re reliable, coachable, and like solving real problems—this role pays off quickly.

Apply now. We respond to every application.

Flexible work from home options available.